Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy service”

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Posted 8 years ago

“Easy to arrange”

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Posted 8 years ago

“brilliant service and a great price for peace of mind.”

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Posted 8 years ago

“Quick and easybform to complete - smooth clear correspondence and very reasonable rates A+++”

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Posted 8 years ago

“I was doing some research on internet in the last few weeks to get insurance for my wife and daughters's mobile phones and checked few companies tariffs and also called them up to get responses on couple of queries. After talking to few of them I was satisfied with ROW quick response and competitive tariffs as well. Hence I have signed up with ROW and bought insurance for 3 mobile phones. In the next few days I myself will be switching to ROW from my current company.”

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Posted 8 years ago

“FAB”

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Posted 8 years ago

“Very easy website to use the cover provided was set out really well and was good value for money.”

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Posted 8 years ago

“So far, so good!!”

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Posted 8 years ago

“took two payments in one month then took over 1 hour on 3 calls to sort out only to be told that I would get a refund by cheque. BUT 6 weeks later still waiting... YOU cant pay by cheque BUT they can ???? and guess what they did not pay :( policy now cancelled. my advice to anyone using this company CHECK your statements”

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Posted 8 years ago

Hello Mr Oaks, we're sorry to see you go. Due to a system error a very small number of customers were charged twice. We made all affected customers aware of this mistake and informed that refunds would be made by cheque as soon as possible. If you need any clarification please don't hesitate to call us on 0844 318 6870.

Posted 8 years ago

“Easy to set up, good customer care and best value for money I could find.”

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Posted 8 years ago

“Excellent value for money...All appliances insured under one roof”

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Posted 8 years ago

“A very user friendly web site and no complicated questions. Very pleased.”

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Posted 8 years ago

“An easy process, great communication and a great price.”

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Posted 8 years ago

“quick and easy form to fill out and top cash back as well bonus”

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Posted 8 years ago

“Very easy to access the very comprehensive cover offered by Row. The policy is competitively priced and gives me peace of mind that my mobile phone is protected against most eventualities.”

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Posted 8 years ago

“easy hassle free process”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“Excellent site very good prices and easy to navigate this is my second time ive used row and would recomend them to others”

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Posted 8 years ago

“Refused to pay out on claim and took 6 weeks for the decision”

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Posted 8 years ago

Hi Carl, we're sorry to read your review. We aim to always pay out but unfortunately this particular claim fell outside of our terms and conditions. We apologise that this claim took a lot longer than usual due to a delay in important documents being received. A Manager is due to call you today regarding your experience.

Posted 8 years ago

“Easy simple and cheap”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews