Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,525 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called customers services as I had been signed up for 2 polices rather than just the one policy, this might have been my fault, not sure. The lady was very pleasant and said not to worry and that she has cancelled one policy and refunded me the money, no squibble!”

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Posted 8 years ago

“Report my tablet smashed it's taken 5 weeks and it's still not fixed. Awful company and customer service. Because I claimed in the first 3 months the excess was 1 and half times plus all premiums in advance. Hopefully being picked up tomorrow. Avoid like the Mother in law!!”

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Posted 8 years ago

“easy set up, fair premiums”

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Posted 8 years ago

“I think that the quote for my TV of £5.00 is very reasonable aswell as the benefits. Good premium rate.Great service.brilliant.”

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Posted 8 years ago

“Everything straight well explain easy to read and fill in details”

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Posted 8 years ago

“Such cheap and excellent insurance. I searched many insurance companies on the internet but this was the only one which was the best and the cheapest. Made me in such a good mood.”

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Posted 8 years ago

“good excess,good price”

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Posted 8 years ago

“I was able to get my TV insured in less than 5 minutes, comes in handy as I have 3 kids and so little time”

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Posted 8 years ago

“Priced just right for my appliance.”

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Posted 8 years ago

“Really happy”

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Posted 8 years ago

“Very easy to use website. Prices excellent.”

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Posted 8 years ago

“Easy to setup and great price . Thank you”

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Posted 8 years ago

“8t was quick and easy to do and taking to them it didn't take. Long to get through”

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Posted 8 years ago

“Provided insurance at a very reasonable price, and extremely easy to take out policy.”

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Posted 8 years ago

“Even helpful customer service dealt with my query very quickly very happy with the service thank you”

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Posted 8 years ago

“EASY WEB PAGE TO FOLLOW HAPPY TO RECOMMEND TO OTHERS”

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Posted 8 years ago

“very good service”

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Posted 8 years ago

“Good value insurance”

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Posted 8 years ago

“Good value on go compare”

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Posted 8 years ago

“After getting a phone as gift, then subsequently paying my insurance every month for three years. ROW wouldn't even look into fixing my phone due to the fact I couldn't provide the receipt (from three years ago - if that is company policy why do they not ask for that when you take the agreement out?!) - they said this was mentioned in the initial documents but I cannot remember receiving those otherwise I would not have continued to pay them!! I wasn't asking for a new phone, just for my battery to be replaced - I ended up paying more in insurance than what the phone was worth. Absolutely appalling. Very unhelpful, rude staff members when I did try to cancel. Would never take out anything with you again nor would I recommend you to anyone.”

Helpful Report

Posted 8 years ago

Hi Natalie, we're sorry to read your review. As with the majority of product insurance companies, we do require a proof of purchase when making a claim. We understand this can be frustrating and do encourage customers to send us a copy when the policy is taken out. It's unfortunate we couldn't help on this occasion and we're sorry to see you go.

Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,525 reviews