Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick to apply for insurance for my washing machine and very cheap. Thank you”

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Posted 8 years ago

“Super cheap insurance and saving me loads, 3 appliances for the price of 2.. great service..”

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Posted 8 years ago

“Cheapest deal I have found, I was amazed to see I can insure 2 appliances and my Iphone for less than my previous insurer for just 2 appliances.”

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Posted 8 years ago

“Quick and easy to join”

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Posted 8 years ago

“I GOT 3 PRODUCTS INSURED FOR A GOOD PRICE AND WAS VERY QUICK AND EASY TO INSURE”

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Posted 8 years ago

“Insured a TV with ROW after moving it all space of 5 meters accidentally clipped the door would think this was covered under accidental damage... apparently not the reason I was given should of moved it with two people so if you live on your own don't bother in fact don't bother at all.”

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Posted 8 years ago

“i love the name plus they are cheeper then then most”

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Posted 8 years ago

“The ease of adding all my business mobile models. Plus the ease of paying for the service.”

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Posted 8 years ago

“The ease of adding all my company mobile phone brands and models. Plus the ease of paying for the service.”

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Posted 8 years ago

“Just taken out a policy. Very easy to do. I can't comment on the ease of making a claim.”

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Posted 8 years ago

“The website was very easy to use, and also the update emails received was very good.”

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Posted 8 years ago

“Easy to use unlike some companies”

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Posted 8 years ago

“I have been with row for over one year and when I actually needed them it took 3 days for them to email me back for me to send proof of purchase and so on which I did and since then nothing it's been a week so I cancelled my direct debit and guess what I get a phone call not about my claim but about why I stopped my direct debit don't waste your money they are rubbish”

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Posted 8 years ago

Hi, thank you for being a customer and sorry to hear you feel this way regarding your claim. On receiving your claim form we immediately sent out an email with the instructions for how to proceed. Over the week we sent a further 3 emails requesting information but unfortunately did not hear back from you. We are sorry to see you go.

Posted 8 years ago

“good customer service and very good offer”

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Posted 8 years ago

“Best quote for the cover required, quickly sorted.”

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Posted 8 years ago

“Quick and easy to set up thank you”

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Posted 8 years ago

“excellent & quickly”

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Posted 8 years ago

“I called customers services as I had been signed up for 2 polices rather than just the one policy, this might have been my fault, not sure. The lady was very pleasant and said not to worry and that she has cancelled one policy and refunded me the money, no squibble!”

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Posted 8 years ago

“Report my tablet smashed it's taken 5 weeks and it's still not fixed. Awful company and customer service. Because I claimed in the first 3 months the excess was 1 and half times plus all premiums in advance. Hopefully being picked up tomorrow. Avoid like the Mother in law!!”

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Posted 8 years ago

“easy set up, fair premiums”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews