Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just started with you,”

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Posted 6 years ago

“It was good.”

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Posted 6 years ago

“Was looking for good phone insurance that will sort out claims fast so I'm not left without a phone for work. I typed in this to search engine and tried to look on here to get some indication to how long it would take to sort something out if needed and cant find nothing also doesn't tell me what my excess would be. Before I knew it I had signed up. Will be reading through policy and if it doesn't suit my needs will be going especially where. I had phone insurance before that said would take 2 weeks to sort if needed as I stay in Scotland”

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Posted 6 years ago

“The products look to be really good, but payments are very limited and lengthy in the modern day world.”

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Posted 6 years ago

“Easy to set up. No idea what the service is like if needed.”

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Posted 6 years ago

“Was able to rectify issues of concerns swiftly.”

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Posted 6 years ago

“Xbox one 500gb”

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Posted 6 years ago

“Just bought policy so not sure yet”

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Posted 7 years ago

“too expensive. Cheaper elsewhere”

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Posted 7 years ago

“quick service”

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Posted 7 years ago

“Good website, but when I tried to phone I was kept waiting for too long”

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Posted 7 years ago

“happy with the work”

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Posted 7 years ago

“My first dealings with the company”

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Posted 7 years ago

“Reason able Quote”

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Posted 7 years ago

“They don't use Domestic & General as engineers thats a great start!”

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Posted 7 years ago

“I have been very happy with the customer service however I have had to submit a claim for a stolen phone and despite sending all the supporting documents off over a week ago, I have yet to have any response or acknowledgement, despite several emails to ask if they have everything they need ????”

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Posted 7 years ago

“hi Please give me a contract. I'm waiting for her for a long time. Urgent ROW does not respond to my emails and does not respond to me.”

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Posted 7 years ago

Hi Janusz, all policy documents can be found on your Row.co.uk portal. Just click 'login' at the top of the website and enter your email address and password.

Posted 7 years ago

“easy to use”

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Posted 7 years ago

“EASY TO USE”

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Posted 7 years ago

“was ok. Took a while to get it right”

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Posted 7 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews