Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.73

4.7 Rating 4,534 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,534 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time dealing with you let's see how we go”

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Posted 6 years ago

“Everything straight well explain easy to read and fill in details”

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Posted 7 years ago

“The communication during the claim was very poor. Nobody kept me updated or let me know when my phone had been recieved nor when it would return. I had to call and chase, was told will get an email update and never did. Phone just turned up one day. The screen was fixed to an okay standard, every now and again it will black out or glitch which it has never done before. It also has gone fuzzy a few times but that has stopped now. I am glad my phone is no longer smashed but overall it would been much better to pay £40 and get it fixed in a shopping mall.”

Helpful Report

Posted 7 years ago

Hi Alex. We're very pleased to have successfully fixed your phone, although we're sorry to hear you felt communication was poor. We send automated emails and texts at every step of the claim/repair process so there must have been an IT error if you didn't receive some or all of these.

Posted 7 years ago

“it is easy and normal Hussein”

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Posted 7 years ago

“Good insurance policy for phones with brilliant affordable prices as well as the option to pay annually”

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Posted 7 years ago

“Pros: low monthly premium, easy to setup policy; Cons: excess of £50, If claimed within the first three months of the policy start date an additional Excess of £50 will apply”

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Posted 7 years ago

“Satisfied so far.”

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Posted 7 years ago

“Good value but was concerned that I was not sent a confirmation email after purchase. I wasn't sure if I was covered or not and customer service was slow.”