Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,528 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

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Metrics

4.7

Based on 4,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 5 star review on 11th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service unbeatable prices”

Helpful Report

Posted 9 years ago

“Please do not sign up with this insurance coming if you do not want to fight a losing battle. I have never claimed on insurance before but few weeks back I lost my phone and I did what was needed. I was then asked to send proof of purchase and usage and Itemised bills(I found this odd), which I believe were standard stuff. I was then asked to register the phone lost with “ReportMyLost”, which I did. Then they started asking for all sorts. The worst was them asking me to send the picture of my "pocket" were the phone was. I was shocked. I took out phones for my sister and my friend and I was grilled for this like I committed a crime. These phone were on the bills sent to them, I told them if it was a crime to do that I wouldn't have and they can call the network providers to find out, if the bills were being paid or not. I was told they might need the details of the people I got the other phones for because they did know why I have 3 phones under my name. I told them I wasn't claiming for those phones but the S7 that was lost and what business of theirs was it anyway. I got everything they needed relating to the lost phone. The treatment was so degrading. I will never ever use or recommend the company to anyone. I was asked how many bags was I carrying on the day the phone was lost I explained to them like I previously did, I had few shopping bags and my back pack and the reason I put the phone in my pocket. I was asked how many kilometre or mile the journey was, crazy question. I just thought I was wasting my time and cancelled the policy to save money and buy another phone for myself. I was asked to send the picture of inside of the pocket again to see how dip it was. The whole thing was stressful going to a month I couldn't carry on. If I knew they were this bad I wouldn’t have crossed their path but all the review you read on their site is about how easy it is to access but not about how they give you hell when you claim. I don’t know if they filter the reviews.”

Helpful Report

Posted 9 years ago

Hello, we're sorry to hear you feel this way. We endeavour to make our claims process as simple and quick as possible, so appreciate your feedback. We did not intend to make you feel like a criminal and understand your frustration with your claim experience. Our questioning and required documentation is necessary in order to protect our current and future customers. Again, we're sorry to hear of your negative experience and if we can be of any assistance please do not hesitate to call us free on 0844 318 6870.

Posted 9 years ago

“Customer service team trying everything in their power to deny my claim, they took money out of my account early and tried to cancel my policy. I took the policy out in October and made a claim in December, they told me this concerned them as i made a claim only a month after purchasing there service- absolutely ridiculous (especially when they have a 14 day no claim policy) . Had taken them until February to tell me my claim was denied - over three months waiting!! Paying for a service which they do not provide.”

Helpful Report

Posted 9 years ago

Sorry to hear you have not received the experience you expected. If you would like to discuss in more detail our Customer Services team will be happy to take your call on 0844 318 6870

Posted 9 years ago

“Process to insure the phone is quick and easy”

Helpful Report

Posted 9 years ago

“Quick, easy and at a good price, why have I not taken out cover with these before.”

Helpful Report

Posted 9 years ago

“Quick and great price. Many thanks.”

Helpful Report

Posted 9 years ago

“Wedsite really easy to use and the cheapest quite I had and believe me a did a lot of quotes lol”

Helpful Report

Posted 9 years ago

“quick and easy to use for good cover”

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Posted 9 years ago

“Excellent service”

Helpful Report

Posted 9 years ago

“Had a terrible time trying to get my dishwasher repaired. I feel that the insurance was misrepresented to me when I bought it. I was not told I would have to pay an excess or the remaining years worth of premium before it would be repaired (an excess for a repair?). I was made to feel like a liar when trying to get a repair and they seemed to want to put every obstacle in my way. In the end I gave up and just bought a new dishwasher. Avoid like the plague!”

Helpful Report

Posted 9 years ago

Hi, we're sorry you feel this way. We aim to be as transparent as possible in regards to excess, and although it can be frustrating when claiming, all polices are annual with the option to pay monthly, so all premiums must be paid in full. If there's anything we can do for you, please do not hesitate to contact our Customer Services on 0844 3186 870.

Posted 9 years ago

“It was so easy to get a quote and fill in all the details. Cheap too. Am hoping that it's the same smooth process if something breaks down.”

Helpful Report

Posted 9 years ago

“Very efficient and good service.”

Helpful Report

Posted 9 years ago

“Simple website. Covered 2 Appliances for the price of 1 based on former Insurer :-)”

Helpful Report

Posted 9 years ago

“they went out of their way to avoid settling a claim”

Helpful Report

Posted 9 years ago

Hi, we're sorry to hear you feel this way. If our Customer Services can be of any help please don't hesitate to call us on 0844 318 6870.

Posted 9 years ago

“Very good but would appreciate the option to pay using PayPal.”

Helpful Report

Posted 9 years ago

“Very easy to deal with so far.”

Helpful Report

Posted 9 years ago

“very easy to use website..happy with quote...thanks!!!”

Helpful Report

Posted 9 years ago

“An excellent company offering insurance of your precious white goods and all your electrical gadgets”

Helpful Report

Posted 9 years ago

“Quick and easy”

Helpful Report

Posted 9 years ago

“Easy to use website and very competitive prices highly recommend”

Helpful Report

Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,528 reviews