Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“web site very user friendly and informative , pleased with the easy to use format and price comparisons”

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Posted 8 years ago

“thank you”

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Posted 8 years ago

“Nice”

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Posted 8 years ago

“Excellent website, easy to use, clear and straight forward. Massive monthly savings compared to D and G!”

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Posted 8 years ago

“Easy straight forward no hidden costs or extras”

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Posted 8 years ago

“Very quick and easy to use this web site highly recommend”

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Posted 8 years ago

“This web site is very quick and easy to use I give it 9 out 10”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“Very good easy to use and quick form”

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Posted 8 years ago

“Excellent price quoted and quick service”

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Posted 8 years ago

“Quick, easy and reliable. I have been thinking of insuring household appliances for quite some time. I couldn't believe how quick it was!”

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Posted 8 years ago

“Easy to navigate system, competitive prices and speedy service.”

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Posted 8 years ago

“My friends use this company and told me they were really good. So gave them a try. Reliable and very quick to sign up also very cheap.”

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Posted 8 years ago

“Very good service unbeatable prices”

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Posted 8 years ago

“Please do not sign up with this insurance coming if you do not want to fight a losing battle. I have never claimed on insurance before but few weeks back I lost my phone and I did what was needed. I was then asked to send proof of purchase and usage and Itemised bills(I found this odd), which I believe were standard stuff. I was then asked to register the phone lost with “ReportMyLost”, which I did. Then they started asking for all sorts. The worst was them asking me to send the picture of my "pocket" were the phone was. I was shocked. I took out phones for my sister and my friend and I was grilled for this like I committed a crime. These phone were on the bills sent to them, I told them if it was a crime to do that I wouldn't have and they can call the network providers to find out, if the bills were being paid or not. I was told they might need the details of the people I got the other phones for because they did know why I have 3 phones under my name. I told them I wasn't claiming for those phones but the S7 that was lost and what business of theirs was it anyway. I got everything they needed relating to the lost phone. The treatment was so degrading. I will never ever use or recommend the company to anyone. I was asked how many bags was I carrying on the day the phone was lost I explained to them like I previously did, I had few shopping bags and my back pack and the reason I put the phone in my pocket. I was asked how many kilometre or mile the journey was, crazy question. I just thought I was wasting my time and cancelled the policy to save money and buy another phone for myself. I was asked to send the picture of inside of the pocket again to see how dip it was. The whole thing was stressful going to a month I couldn't carry on. If I knew they were this bad I wouldn’t have crossed their path but all the review you read on their site is about how easy it is to access but not about how they give you hell when you claim. I don’t know if they filter the reviews.”

Helpful Report

Posted 8 years ago

Hello, we're sorry to hear you feel this way. We endeavour to make our claims process as simple and quick as possible, so appreciate your feedback. We did not intend to make you feel like a criminal and understand your frustration with your claim experience. Our questioning and required documentation is necessary in order to protect our current and future customers. Again, we're sorry to hear of your negative experience and if we can be of any assistance please do not hesitate to call us free on 0844 318 6870.

Posted 8 years ago

“Customer service team trying everything in their power to deny my claim, they took money out of my account early and tried to cancel my policy. I took the policy out in October and made a claim in December, they told me this concerned them as i made a claim only a month after purchasing there service- absolutely ridiculous (especially when they have a 14 day no claim policy) . Had taken them until February to tell me my claim was denied - over three months waiting!! Paying for a service which they do not provide.”

Helpful Report

Posted 8 years ago

Sorry to hear you have not received the experience you expected. If you would like to discuss in more detail our Customer Services team will be happy to take your call on 0844 318 6870

Posted 8 years ago

“Process to insure the phone is quick and easy”

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Posted 8 years ago

“Quick, easy and at a good price, why have I not taken out cover with these before.”

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Posted 8 years ago

“Quick and great price. Many thanks.”

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Posted 8 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews