Row.co.uk Reviews

Name: Row.co.uk
Rating: 4.72

4.7 Rating 4,542 Reviews

96 %

of reviewers recommend Row.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Row.co.uk 2 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and helpful”

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Posted 9 years ago

“Easy to use, clear. Professional site.”

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Posted 9 years ago

“Satisfied so far.”

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Posted 9 years ago

“Outstanding prices and easy To set up”

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Posted 9 years ago

“Quick and easy online to get it sorted”

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Posted 9 years ago

“Impressed with the low cost. Even Beko could not compete.”

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Posted 9 years ago

“I called the contact number before taking out the insurance policy and the operative was very helpful and service was very good”

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Posted 9 years ago

“Amazing value and very quick and easy to set up insurance! would defo recommend.”

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Posted 9 years ago

“You must have proof of purchase to make a claim, original model and serial number supplied when took out insurance not good enough. All claims online before an adviser rings back annoying. More escape routes than Houdini. Yes they are cheep but they make it exceptionally difficult to make a claim beware.”

Helpful Report

Posted 9 years ago

Hi Alan. Sorry you feel this way about our service. The reason we process claims online is to make it as easy as possible for our customers. We do require an original document showing the details you mention and although we understand it can be frustrating, it is important and is in line with other gadget insurance companies.

Posted 9 years ago

“Incredibly quick and easy to set up online very refreshing change . Significantly cheaper than Knowhow and the other provider”

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Posted 9 years ago

“Fantastic customer service over all brilliant”

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Posted 9 years ago

“Only just signed up for insurance on my fridge freezer. Everything was very easy to put in place. Hope everything goes as smoothly if i ever need anything done. Thankyou”

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Posted 9 years ago

“Very easy to sign up, and excellent prices compared to competitors.”

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Posted 9 years ago

“just could not believe the prices shown online beat all the other top company's for the same service would recommend to anyone .”

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Posted 9 years ago

“Quick and easy. A good price for three appliances”

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Posted 9 years ago

“seems quite easy to navigate site”

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Posted 9 years ago

“Very cheap for insurance”

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Posted 9 years ago

“Excellent price great service the only option for me....”

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Posted 9 years ago

“Easy to set up and most of all cheap monthly payments”

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Posted 9 years ago

“Easy to take out insurance and competitive price”

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Posted 9 years ago

Row.co.uk is rated 4.7 based on 4,542 reviews