Royal Mail Reviews

“ I cancelled a postage bought online and applied for a refund which they say takes up to 28 days! Their system does not generate a confirmation of this so you have no way of proving it later. ”

“ I have now sadly had to ask for a refund from two independent retailers, when I would much prefer to be able to support small businesses. ”

“ Incredible, the Royal Mail has overtaken Evri in terms of being the worst and creepiest company, they lost an item of mine that I sent insured, apparently you have to fill out forms online, because I bought postage via eBay and they sent me a mail that they couldn't collect despite having collected, i have no evidence? How about that then from hitting a depot it started tracking and now it is since SEPTEMBER out in delivery, they still will not refund and claim I should have gotten an email. ”

“ My eBay item, 1L Chainsaw Oil for £7,95 has been delivered to one of my neighbours, by mistake and marked as "Delivered". Never returned to me. Ebay asked for proof of non delivery to refund me my money, but Royal Mail Customer Service lady advised the item has been delivered somewhere on my street, but GPS cannot state which house exactly. And good bye: lost merchandise and money. Luckily it was not anything valuable ”

“ I have applied for a refund lets see how that goes. ”

“ Would never bother sending anything with Royal Mail, they won't deliver it, even when it costs you £7, won't refund you and then just cause you extra frustration and expense by not answering the phone to you (after 10 minutes on hold they finally tell you you will be waiting another hour), the post office tell you to go online and the website doesn't allow you to do anything. It's a national disgrace. ”

“ Not fit for purpose. Bottom line they don't care & can't cope with demand. Tracking not updating for 5 days . Really. . Staff from our local delivery office said its not a technical issue they were hacked so now buyers will use the loophole to claim.a refund AND keep the item. Ridiculous...and imagine this at Christmas. Lost a lot of loyal customers after this week & 97% 1 star reviews on trust pilot too. Shame on you ”

“ I am seeking a full refund and will take this matter to the claims court if I do not receive a full refund. ”

“ failed to collect parcels on couple of occasions, cant find out what is going on. just told to cancel & rebook or ask for a refund, but cant request a refund online i have to fill out a form & post it to them. made difficule to get a refund so they can keep my money & hopefully spend it on customer service ”

“ Now I hear its being sent back to me and they are not willing to refund the postage. ”