Royal Mail Reviews

1.1 Rating 2,637 Reviews
F
Happiness Grade
F

Returns - Difficult

0.00%
Industry Average
So my address visible for returns in case of non delivery (won’t hold my breath) Labels affixed by postman and scanned as shown as collected but tracking is pointless (An update will only be provided when we attempt to deliver your item) it would appear both packages have now gone missing, disappeared, vanished, pilfered ??? in a period of a week.
posted 1 year ago - Anonymous
And what a laugh that the Gov uses it for PCR tests? With their mailing times? The local PO box was spewing pcr returns the other day.
posted 2 years ago - Rhiannon Clark
My package was not delivered because I was out. They didn't left any card. the item was sent back to National Returns Center instead of the seller. The seller made a claim and they answered after more than 1 month to say that I could get my package back in maximum one month from delivery date. Absurd! Would put 0 stars if possible. Do not use this service!
posted 3 years ago - Allievi Paolo
Seems they have 2 services running now, there's , "we'll deliver it when we want" or 1st class recorded, then there's the other sercvice, "We don't give a F*** " , that's 2nd class recorded, all blamed on CV19, it takes 8 days to get a 1st class letter from Wales to England, the same sendef then sends me a similar parcel on a Saturday, 2 nd class , I get it Monday, I send that person a package 2nd class recorded, 4 days that includes the weekend, he returns that parcel, sent early Monday afternoon, 8 days for 2nd class recorded, thrn obviously the red and white tape that clearly says "FRAGILE" must be written in secret code , it's thrown over a 6ft high back gate because my daughter took 5 secs too long to answer the front door, no wonder this country is in such a state
posted 3 years ago - B.K
Posted a correct stamped letter to a School. Two weeks later I get the original back in a covering envelope from RM National Returns Centre stating that they couldn't deliver the letter. They had franked my original tamps, but took two weeks to return my letter. So, if I want to risk posting it again, at my expense, I'm relying on the postie doing their job on any given day.
posted 4 years ago - Nick O'Sullivan
They go to the returns centre never to be seen again.
posted 4 years ago - Tony J
Now raised a claim for losses but not feeling hopeful for a response on that either, it's as if nobody works there!! Desperate to resolve the issue as I read they destroy parcels at the National Returns Centre in Belfast within 30 working days.
posted 5 years ago - Emily
Its now being claimed there was no returns label on the package, which is a complete LIE.
posted 5 years ago - Anonymous