Royal Nettoyage Reviews

1.57 Rating 7 Reviews
14 %
of reviewers recommend Royal Nettoyage
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100, boul. Hymus, local K

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Anonymous  // 01/01/2019
This is a terrible company with horrific customer service! They were suppose to pick up my Persian rugs for cleaning between 3-5 pm and I received a call at 2:56 and then another call at 3:05 pm informing me that they had "tried to call me many time today" and now are canceling the appointment. When I finally reached someone at 3:45 pm I was rudely asked "how many times do you want us to call a client" and that her "guy is already at home" and the appointment is canceled! Terrible company! I am in the middle of a large move and was counting on them to take my rugs to clean and deliver them to my new home, as promised!
Posted 1 month ago
I was expecting professionals to come and clean based off of the photos on their website.

What I ended up getting was 2 literal kids who looked like thugs who had minimal supplies.

10 hours into cleaning my 4 1/2 that was completely empty , as I had already moved out, I told them to forget it. In that time, they did 1 small bedroom, and maybe about have of the other room.

Turns out they were "sub contractors" ....
Basically what I got was a couple guys from Kijiji, when I paid for , and thought I was getting professionals.
Posted 4 months ago
What a disappointment! Company was aware that I wanted to have all walls/ceilings washed with their 'special degresser' (that cost me more)to remove as much of the nicotine as possible. I knew it wouldn't be 100%. Workmanship was unacceptable. Walls/ceilings were streaked, missed a lot and just 'swished' their dirty mop from their dirty water and dirty rag - had them rewash one ceiling which ended up much better, but wasn't willing to keep adding hours for them to keep redoing it or reminding them they missed this and that. The windows, I don't even want to go there. Most of the frames were not cleaned at all and window panes were streaked.....better off not having them washed. They were going out the door when I told them that they didn't finish. That added another 1/2 hour to continue cleaning patio door (which only parts were done). I gave up and couldn't wait for them to leave.
I called company twice during that time.....they were closed which normally they stay open. I wanted someone of authority to come and see for themselves what kind of work was done......NOT done. They refused and refused to send another team to redo the work. I did get a SMALL compensation.....but had to pay for a terrible job.
Posted 1 year ago
Horrible company... I scheduled an appointment 2 times and both were cancelled by them... I needed their service and they did not even bother to call to re-schedule

Posted 1 year ago
Le nettoyage des conduits de ventilation n’est pas rassurant selon la méthode utilisée. Ils ont empoussiérés tout l’intérieur de notre condo. Ils n’ont pas arrêté nos unités de climatisation et en plus ils ont retirer nos filtres, sans les replacer. Très décevant!
Posted 1 year ago
Vraiment très déçue ! Je ne recommande pas cette entreprise pour le grand ménage.
Posted 1 year ago
Très satisfait du service.
Posted 1 year ago
Royal Nettoyage is rated 1.57 based on 7 reviews