RPM Independent Porsche Specialists Ltd Reviews

Name: RPM Independent Porsche Specialists Ltd
Address: Unit 7, Old Airfield Industrial Estate, Cheddington Lane, Tring
Rating: 4.80

4.8 Rating 243 Reviews

95 %

of reviewers recommend RPM Independent Porsche Specialists Ltd

Company Reviews

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Metrics

4.8

Based on 243 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

07581230895

Location:

Unit 7, Old Airfield Industrial Estate, Cheddington Lane
Tring
HP23 4QR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The welcome and premises are very friendly, impressive and professional, but unfortunately the actual service of the car didn’t meet those expectations. I question being charged for 10 litres of oil when the car holds only 7.5 inc filter, but more unacceptable is being left with a brake calliper with a broken nipple. So either the nipple was seized and the brake bleed not done on that calliper side, or it was tightened too much. Either way I’m now left with another bill to have the nipple extracted or much more expensive having the whole calliper replaced! So I’m left with feelings of disappointment and won’t be returning nor recommending.”

Helpful Report

Posted 3 years ago

Hi Len, Thank you for the feedback, we pride ourselves on our customer service and reputation so we are sorry you have been left feeling disappointed. The error on the oil was internal on our management system and we were only notified of this the day after collection that the oil had incorrectly been charged to yourself, we made a note internally on our system on your account for future reference for a credit, if preferred we can credit this to your card now as opposed to on account. In terms of the bleed nipple, the nipple was seized which in turn caused it to snap, we tried to free this off but this is not always possible because it is a steel bleed nipple it corrodes into the aluminium caliper this was discussed at the time and advised on the next service/ brake fluid change that it would likely to require a replacement caliper. This isn't an uncommon issue for bleed nipples to be seized and sometimes snap off as a result. This is very unfortunate but does happen - this can be a result of lack of fluid changes or general corrosion of the caliper. Again, apologies for any inconvenience.

Posted 3 years ago

“Reception looked after me very well but found dealing with service dept manger frosty, same for last visit, I wanted to pass on some driving and fault information but not allowed to speak to the machanic for some reason, I am an engineer myself and know information is important, had to hang around outside and spoke to him once finished, but to late in my view. You are charging slot of money please be a little more approachable I am busy to Thanks”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for your feedback, we always pride ourselves on our reputation and customer service so apologies if you feel you were not looked after, unfortunately at the moment due to COVID we are limiting interaction with staff to safe guard both our customers and employees. The reception area has had a full risk assessment undertaken and has been made COVID secure. We have looked back over the works and can see we carried out a plug in and checked over all previous work undertaken but further diagnosis is required, the feedback on faults was noted that you discussed at point of booking and passed on to the technician at the time of the booking but not conclusive as to what the misfire fault is. We only charged an hour for the plug in but can see we spent more time than this as we did not charge for looking over all of the previous work undertaken. Again apologies if you feel the level of service you received was not satisfactory, we value you as a customer and your business. If you do require assistance and wish for the fault to be looked in to further please do let us know, we will happily assist.

Posted 3 years ago

“Great to have your expert knowledge and advice on all things Porsche. Found the communication and timings frustrating - what started as a 1-2day service and MOT visit took a week and 2 days for no real reason. Appreciate parts deliveries are not as frequent which requires some planning.”

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Posted 3 years ago

“Keeping me in tithe loop about what is happening .. when you are looking at car ...when you let me know what is wrong ... seems to have slipped recently”

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Posted 3 years ago

“Overall happy with the customer service, but trust has been broken for what is a reputable outfit. To my surprise, discovered previous major service on my 987 Boxster was not carried out to Porsche servicing schedule. Minor service just carried out to include additional servicing requirements previously missed only 2 years later, so was given slight discount on the cost. To my disappointment, few days later discovered couple small paint chips around the engine bay on rear tonneau panel, which were not there before.”

Helpful Report

Posted 4 years ago

“Positive - thanks for giving me a lift back to work! Negative - Took about 30 mins to pick up my car”

Helpful Report

Posted 6 years ago

“Whilst I am satisfied with the overall service (replacement clutch on my 987). The communication prior to the work being carried out could have been better. For example, I was quoted £1020; however, the final bill came to £1800 (flywheel also needed replacing). I now understand that this is a requirement when replacing the clutch on my car and accept that the work needed to be done. However, I maintain that this should have been communicated to me when I requested a quote. After some phone calls back and forth price was dropped to just under £1600 (not sure why £200 could be dropped immediately but now complaining, although it does make me question where the original £1800 came from)? To be fair, I have used RPM before and the service has been excellent, I intend on using you again but would appreciate all the costs up front please so that I can properly budget for the work.”

Helpful Report

Posted 6 years ago

RPM Independent Porsche Specialists Ltd is rated 4.8 based on 243 reviews