RTIC Outdoors have a Customer Happiness Grade of C-. Customers are happy with their customer service but are unhappy with their prices and refunds.
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How about just charge a fair price for the parts? There is no reason to gouge your customers.
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- Brent Thomas
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Don't purchase Rtic coolers! It's terrible quality for the price.
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- Anonymous
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I could have purchase 3 less expensive cooler for the price of this one, total waste of money.
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- Anonymous
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Received botched custom engraved merchandise that included lopsided graphics, scratches, and nasty fingerprints all over the cups. These people have the worst customer service and are unapologetic for their cheap quality products and horrific customer service. I had to jump through fire in order to get my rightful refund! I will never purchase from this unreliable company again.
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- Anonymous
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Six WEEKS after returning a $240 cooler & accessories after only opening the box, TWO weeks after calling Customer Service and being assured they received the return and my Visa would be refunded within 5 to 7 days -- I'm still waiting for the refund. Do I have to call YET AGAIN for a response? If RTIC is short staffed in the summer, please hire up. I got this as a gift that didn't work out, but never again.
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- SRD
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Chat(Bri) was horrible and condescending, but the call was good, but still nothing they cannot do but make you miss the discount because they have to refund (5-7 business) and then once I get the money back I can re-order and lose the memorial day discount and stated that this is all on me.
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- Anonymous
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Better than yeti, but their customer service needs some work.
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- Anonymous
