“Great customer service. The part I ordered was a takeoff item and was exactly what I needed. Packaged well and the customer service rep I spoke with was super helpful. Will def use you guys again.”
“I was very happy with the speedy delivery, but was a bit disappointed when I opened my package and both the brackets had notable scratches and chipped paint. I ended up repainting them myself. The instructions also weren’t very helpful.”
We are very sorry to hear this! Next time, let us know and we can send you a new pair on our dime. While we don't manufacture these parts, we do have a great relationship with the manufacture. They are sorry this occurred also and are always willing to make it right.
“The service was very fast and very easy. I can't rate any of the stuff I ordered yet. I'm still working on a different project on my Jeep. It will be about the end of the month before I start working on adding the winch to the Jeep.”
“Wish to return this item does not fit my needs ,we talked once and was told I could return the item, asked how ,you said I would receive a email with instructions and nothing has arrived yet and it has been almost 2 weeks”
“Price comparable to other sellers, went with Rubitrux based on prior purchase. Superfast shipping, product arrived in great shape and as expected. Wouldnt hesitate to buy from you again.”
We are sorry for the confusion. After looking into this, it looks like our distributor dropped the ball. They said the part was in stock and ready to ship, but for some reason, it took them longer than expected to ship it out. Our inventory manager and a salesman tried to reach out to you to communicate this but could never get a hold of you. I understand you are disappointed in the time it took to get to you (1 week) but I don't think that warrants a one star review. We would have happily canceled the order if you couldn't afford to wait that long. Next time, please reach out and we'll make it right.
