Ruby UK Reviews

Name: Ruby UK
Rating: 4.79

4.8 Rating 1,192 Reviews

95 %

of reviewers recommend Ruby UK

Company Reviews

Product Reviews

4,516

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01409 231763

Email:

customersupport@ruby-group.co.uk

Location:

Ruby UK LTD Burdon Lane Highampton Beaworthy Devon
EX21 5LX

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Ruby UK 5 star review on 17th August 2022

679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although delivery was advertised as 1-5 days it was in fact 9 days. I had a joiner booked for day 6 and was let down”

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Posted 2 years ago

“Very poor service. Would not recommend.”

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Posted 2 years ago

“Terrible service ,delivery a day and a half late”

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Posted 2 years ago

“The planters I received were shoddily made and looked like bits of left over old wood nailed together. They took forever to arrive and to say I am disappointed is an understatement. They don't even have drainage holes. The only upside was that the customer service was very good and I got 50% off the order after complaining, although looking at them again I should have insisted on a full one. They look great on the website but in my case that didn't manifest itself in the actual product.”

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Posted 2 years ago

“Total confusion! I ordered a plank. My neighbour received a plank and an expensive planter. They later delivered another planter. What plonkers.”

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Posted 2 years ago

Hello Mr Jervis I am extremely sorry that you had issues with the delivery. We will certainly look into what happened here with our couriers. Our sincere apologies for this once again. Kind regards

Posted 2 years ago

“Not received my order yet been waiting 6 werks”

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Posted 3 years ago

“I’m still waiting for my order which should have arrived 3 days ago. Promised a call back to tell me what was happening and am still waiting”

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Posted 3 years ago

“Ordered 2 x rough sawn 11 ft gates. Delivered damaged, the knots were as wide as the timber in places 100mm. Structurally unsound. Sent them back with the courier. Emailed Ruby with the issues, told once they get their gates back they will refund me. Luckily I took photos of the damage & knots & sent them with an email stating how is it my fault. It was forwarded onto the complaints department & the lady dealt with it very speedily & gave me a full refund. It’s a shame you have to jump through hoops to get your money back when it’s not your fault.”

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Posted 3 years ago

Hello Mr Perkins We are sorry that you had issues with the gates that were delivered to you. We acknowledged the damage done in transit and as soon as we received your message and photographs we were able to refund you in full so we tried to ensure that we dealt with this in the quickest way possible to get this resolved for you. Kind regards Nikki

Posted 3 years ago

“I have submitted a complaint as 1 hurdle was brokenn on delivery ? Can I have replacement ....I've already emailed this request My delivery was done twice as first was incorrect product”

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Posted 3 years ago

Hello - we are very sorry to learn that you have received 1 broken hurdle. Unfortunately, we do sometimes get damages of items in transit. We have therefore sent you out a replacement panel and this will come out to you asap. Our sincere apologies for this. Kind regards Nikki Customer Service Manager Ruby UK Ltd

Posted 3 years ago

“Very bad service send wrong items customer service takes long time to reply back”

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Posted 3 years ago

“Never got my order. Driver registered unable to deliver at an address several miles away. Customer services didn't return my calls (X2) having promised to do so. Hopefully it will be resolved next week after the Easter weekend and I can update the review.”

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Posted 3 years ago

“Ordered 2 timber 6x6 8ft post ...gate and fittings I got the posts last week and they are 7.4 ft....a week after I got the gates...still waiting on the attachments...very poor..messed my week up annoyed my customer....called them twice and still waiting on a call back.”

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Posted 3 years ago

“My materials have not been delivered yet”

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Posted 3 years ago

“This wood is becoming a problem cracking and”

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Posted 3 years ago

“Absolutely useless service”

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Posted 3 years ago

“I’m not happy with my order atall I have only recived 2 of 4 parcels”

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Posted 3 years ago

Hello Mr Samuel We are extremely sorry that you haven't received your whole order - we have now emailed you with tracking to show the remainder will be out for delivery to you today. We do apologise but our courier had quite a few split consignments over the Christmas period and it looks like this is what has happened here. We will be in touch again to ensure that you have received and are happy with everything at the end of the day. Many thanks for your valued custom and patience. Kind regards Nikki

Posted 3 years ago

Ruby UK is rated 4.8 based on 1,192 reviews