“I ordered a machine to be delivered today and when log in into the tracking now will be delivered “maybe tomorrow” , if so arranged these days is because is the time I am off to be able to clean. No body informed me of the delay until I checked the tracker when I called rug doctor a non helpful lady only said that didn’t fit in the van when I said I need to escalate a raise a complaint told me I have to contact directly myself the courier. Well I didn’t choose the courier and they should we handling this. Also when I asked that then I should be entitled to have it one more day due delay all she said it is she is not arranging this and I will have to call again tomorrow to ask. Awful awful customer service no help, no assistance and awful company that you pay to book on a certain date of your convenience but they do send it to you when the fancy with no information or even offering an apology and a compensation. I am right now checking an alternative one to cancel this one as this is not a nice company”
“The machine was pretty easy to use, and it took A LOT of dirt out of our chairs and carpets. Much cheaper than a professional clean, which worked well for our old furniture. Thanks”
“Rug doctor carpet cleaning machine is very good does not leave wet floor actually brings carpet back to life and does what it says in book down side just a bit heavy”
