“Good day
I had two watches in my basket at R1999 each and other items,put the transaction through then the app timed out. I had to go to dobtge checout again only to gind ggat tge watches price has increased to R2199.In the same time thepre was a message for 20% off sitewide.The transaction went though but the 20% was not deducted from all the items.I sent a complaint and was told the watches is new stock and the 20% was not for all products. It seems like the complaint was in vein.”
“Had to wait 3 weeks to get my order, no communication from them about the delay... And when I receive my order I get different items for what I ordered.... 😏”
“I am still waiting for a parcel that I ordered on Friday 22 July, I received a message to say it will be delivered on Monday 8 August and today is the 11th still nothing. It my first time using runway I should say it's the worst online service I have received thus far.”
“Runwaysale is like a mall on my phone, getting different brands and items on one app is so great, and getting branded items on low prices it's more than great 👍”
“My order was not being delivered in time due to one item being delayed. I was contacted to say that the item was damaged and that they will not send a damaged item and will issue a refund. The way in which they messaged me was detailed and professional and I did not have to ask myself before they contacted me. Their professionalism was 10/10.”
“Customer service is excellent and the communications team is awesome and on top of things. My queries were dealt with and sorted in a day or two. Well done team 👍”
“Quality clothes, very low price on branded clothes, fast shipping it takes less than 5days to receive your order, Natasha she is so great always helpful with my queries and my returns”
“I purchased a watch that had seemed to opened previously the protective plastic of the watch was taken off additionally the tag was ripped off. I got ahold of runway sale customer support and spoke to a lovely lady named chanel . She was really helpful.”
“Extremely efficient way of purchasing items at amazing prices. I had a return due to me just expecting the item to be different than it was. The returns process was easy. The item was fetched in a few days on the expected pickup date. And the level of communication with the support team was amazing. So friendly. Dayle and Amy, you guys make an unpleasant experience so manageable and swift.”
