“Bought a Scotty bag. It was not an original. The leather on handle and sides was rubbing off by second use. This happen inwith a month. Had a problem a year ago with returns, so I just wasted R400 .”
“The delivery of orders is good, but the return of order is very terrible. You don't get communicate when the driver is enroute or can't deliver. All you get it a cancelations of the pick up and now you are left to "reschedule" again. This is such an inconvenience. And when you call the call Centre, it doesn't get through. So good luck returning your order.”
“Clothes sizes do not match local sizes. Low quality goods whenever at low or lower costs. More than a month and I am still waiting for my refund. No apologies for all the inconvenience. Would give a zero rating if it was possible.”
“MyRunway are clearly on the decline, and can't handle the busy season. I've been trying to have a return collected since 26 December. DPD Laser just don't arrive, my calls and emails to MyRunway just go unanswered. Absolutely shocking!”
“Horrible experience
I submitted a return on 14 Dec 2023. The courier company (Dawnwing) failed to collect the return from 18-20 Dec 2023, stating that I was unavailable which was a lie as they did not contact me. I laid a complaint with Dawnwing which was met with a nonchalant response however the parcel was eventually collected on 21 Dec 2023.
Their return policy states that refund take 3-5 days yet I have been waiting since. I have sent multiple emails only to receive feedback after 4-5 days, which give further instructions instead of processing my refund.
Such a great platform, its unfortunate that the service does not match”
“Unacceptable Service. Ordered an item online on 26 Dec 2023. To date, have not received the item. Phoned the Courier Company on 3 occasions on 4 Jan 2024, still have not received the the item. Sent MyRunway an email twice on 4 Jan 2024, still have not received the item. Phoned MyRnway on 5 Jan 2024, still have not received the item. Pathetic service both from MyRunway and the Courier Company. DPD Laser.”
“I have been their client for many years now so was shocked by the poor service I received.. I placed my order & paid, got a confirmation email & 3 days later got an email that my order has been dispatched today just after receiving my order I get an email that 2 items they were unable to source out which is becoming a norm now and when I sent an email to express my dissatisfaction with the company, I was told they offer low price for customers who can't afford to buy expensive brands, basically implying that I'm poor so should accept their poor service as they are doing me a favor... I spend lots of money with my runway & have been for the past few years, I was really disappointed with the response & service from them because at the end of the day I spend my money but get told if the service is poor I shouldn't complain but rather accept coz of the cost of the items which are not that cheap by the way... Very disappointed & offended by the feedback from my runway.”
“I have been shopping with runwaysale for over 5 years now, i have been amazed at the quality of the products, but i think it would make my shopping so much easier if it can be recommended to size up or down on items sold ,because some items are too small or too big and also if manaufacturers faults are indicated.”
“My wife has been buying shoes on the MyRunway app. I am surprised at the sale prices ! I am now planning to start using the app too !
Well done MyRunway !”
“They have some good sales, but the service is rubbish. They in Cape Town and so am I. Delivery time frame is a week. They always take longer then a week. I live 60km away from Cape Town, its pathetic. I get parcels from Durban within two days.”
“I have never been so satisfied with customer care service like runway sale, every time I call I get the best service ever! Keep up the good work Yoh!!!”
“I ordered shoes online and received them within 5 days but requested a return because they didn't fit me .I made the request on the 20th of Dec 22 and it's the 10th of Jan 23 and still nothing...I keep on sending emails for them to come and collect but they make empty promises and now I'm stuck with 2 pairs of shoes that don't fit me...I'm so disappointed 😥 with their service”
“If you are serious about your running and training, buy the original brands from the original supplier.
Half-baked dropshippers are taking you for a ride and every engagement with customer service feels like an up-sell incentivised process or a dis-engaged AI bot reverting to their company policy processes.”
“I've been using Runwaysale for about 7 years now and have loved the service I received as well as the incredible deals... however since it has turned to MyRunway I've been disappointed again and again - numerous items suddenly "out of stock", items missing from my order, orders taking over a month when estimated shipping says 3-5 days, items scrunched up and stuffed into their little bags... and now, cherry on the cake, they're now stamping the items with their MyRunway name and it DOES NOT WASH OUT! Not sure what is happening guys, but get your house in order or you'll lose your clients.”
“Good day
I had two watches in my basket at R1999 each and other items,put the transaction through then the app timed out. I had to go to dobtge checout again only to gind ggat tge watches price has increased to R2199.In the same time thepre was a message for 20% off sitewide.The transaction went though but the 20% was not deducted from all the items.I sent a complaint and was told the watches is new stock and the 20% was not for all products. It seems like the complaint was in vein.”
“Had to wait 3 weeks to get my order, no communication from them about the delay... And when I receive my order I get different items for what I ordered.... 😏”
“I am still waiting for a parcel that I ordered on Friday 22 July, I received a message to say it will be delivered on Monday 8 August and today is the 11th still nothing. It my first time using runway I should say it's the worst online service I have received thus far.”
