Runwaysale Reviews

"I am writing to strongly advise you to reconsider your partnership with DPD Laser as your courier service due to their consistently poor delivery performance.\r\n\r\nSince December 2024, my experience with DPD Laser has been exceedingly disappointing. The first delivery attempt was scheduled at PostNet Bassonia, a mere 3.3 KM from my home. Unfortunately, I was away at the time, and the driver refused to make any accommodations. \r\n\r\nThe second attempt was equally frustrating. Despite receiving a message stating that my order was out for delivery, the driver simply never showed up, leaving me to wait at home the entire day. \r\n\r\nOn the third attempt, my neighbor was ready to assist by opening the gate for the driver, yet he still managed to leave with my order before they could even greet him. This lack of professionalism and disregard for customer service is unacceptable. The drivers seem indifferent to ensuring successful deliveries, and this has created a thoroughly negative experience for me.\r\n\r\nAdditionally, my efforts to engage with their customer service have only compounded my frustration. After sending multiple emails to inquire about making special delivery arrangements, I received no response. When I called, the representative was unprofessional and seemed spiteful, providing no assistance whatsoever.\r\n\r\nIn light of these experiences, I implore you to discontinue using DPD Laser for your deliveries. Their service reflects poorly on your store and negatively impacts your customers. A reliable courier is critical to maintaining customer satisfaction, and I believe partnering with a more competent courier service would greatly enhance the overall experience.\r\n\r\nI hope you take this matter seriously for the sake of your customers."

"I ordered tube makeup solely because it contains Hyaluronic acid but I received a different bottle that contains seaweed. When I checked on the catalog, the 1 I ordered is still there but was told what I received is the same just different packaging. Like what? The color is not even something I would use. One is seaweed and the other is Hyaluronic, how is that the same. I'm super mad and disappointed\ud83d\ude29 esp since this was my first order. They have lost me shame\ud83d\ude21"

"I ordered tube makeup solely because it contains Hyaluronic acid but I received a different bottle that contains seaweed. When I checked on the catalog, the 1 I ordered is still there but was told what I received is the same just different packaging. Like what? The color is not even something I would use. One is seaweed and the other is Hyaluronic, how is that the same. I'm super mad and disappointed\ud83d\ude29 esp since this was my first order. They have lost me shame\ud83d\ude21"

"I bought 2 pairs of boots end of February 2024, on the fifth day, they sent me a message for delivering my order. At around 14 pm my parcel was delivered, wow the quality of both boots is excellent, just ad how they are on the app or picture. I thank you for the best service ever as my first order experience. I also love the packaging, wow those boxes are super \ud83d\udc4c cute. I promise to be ordering again sooner, I love your service. Thank you so much, come winter I'm ready for you this year."

"I've been buying from my runway for the past 6 years and never had a problem. The delivery and quality of products is always on point"

"I've been using Runwaysale for about 7 years now and have loved the service I received as well as the incredible deals... however since it has turned to MyRunway I've been disappointed again and again - numerous items suddenly \"out of stock\", items missing from my order, orders taking over a month when estimated shipping says 3-5 days, items scrunched up and stuffed into their little bags... and now, cherry on the cake, they're now stamping the items with their MyRunway name and it DOES NOT WASH OUT! Not sure what is happening guys, but get your house in order or you'll lose your clients."

"Packaging and they want ti give me a R100 vocuher!!!!"