“Granted one of my items did make some money but a second lot not so good. It went further downhill from there. Another lot containing group Items was poorly described and mixed up in someone elses lot group ! Total confusion, no sale. On the upcoming auction the same group of items, watches, is listed next to a photo of one watch rather than a group photo which I would expect. This limits interest in that item unless you fully open the listing ! Having already phoned once to complain about the first issue I was now having to complain again regarding the same items for the next auction. In addition another lot is now missing it’s photo altogether which Tania supposedly checked but I confirmed it still wasn’t appearing on the online website.?
In two auctions fishing rods and reels were never listed even though other fishing equipment was being offered. It seems once you complain then they just make things more contentious and inconvenient.
The resolution offered following my second complaint - they can remove all the items from the sale and I can collect them later ! Happy new year to you as well !
Final word of wisdom, always remember to take your own accurate photos of all your sale items, do not rely on the briefly scribbled notes taken down by their valuation team. It’s nothing more than a quick receipt they hand out. See attached picture.
There will be a communication coming soon Angus.”
“One of the reviews described them as a jumble sale, and I agree. Items need to be viewed, as the ones I bought were damaged without fair warning in the listing. I sent a few emails to arrange collection, only to turn up and find the items not ready.”
