Saga Reviews

“ Saga holidays customer service department is abysmal. I have been waiting since 7th December for a refund and as at 31st December I have not received it despite many many phone calls ”

“ Booked a cruise. Saga cancelled us at very short notce (7 days from sailing). Still unable to get a refund. 30 min hold whenever you phone. An ongoing disaster ”

“ We were then told it would take 3 months for a refund. ”

“ today is 18th March 2020 and still NO refund has hit my account. ”

“ Also as I obviously no longer need the insurance policy where I had paid up front they will not give me any refund on it. ”

“ Trying to get refund from old Saga credit card ,3 weeks and still waiting. ”

“ Cancelled house insurance (big increase) Two days later they took the money out of my Account, phoned up to complain its ok we will Refund your money Still waiting Never use them again ”

“ I'll never insure with Saga again after their blatant attempt at ripping me off with a near doubling of renewal premium for home and contents insurance. Prior to that I was also overcharged and they refused to repay my money "because they don't refund if the amount is under £5". Other companies offer a much better service. ”

“ I have just changed address, and my husband received a refund on his motor policy, as did my daughter - Saga charged an additional £35, plus an admin fee of £25, or I could spend £50 admin fee canceling the policy. ”

“ I asked Ron Law and Saga to refund me £24 (which they agree I should be refunded) but both keep fobbing me off with excuses of "somebody will ring you", we're escalating this to full complaint", "please wait while I'll speak to the Dept. ”