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Saint Barb's Reviews

4.8 Rating 1,636 Reviews
B-
Happiness Grade

Saint Barb's have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

96.35%
Industry Average
Barb's separately to compare prices.
- Philip R
Great price and fast shipping.
- Chris S
Easy to use website. Great price fast shipping. I will be ordering from them in the future.
- Charles M
A

Delivery - Fast

97.37%
Industry Average
Delivery took ~2 weeks, jes sayin'. Bullets are bullets, however expendable.
- Anonymous
Super fast delivery and a very competitive price. Will buy from again, 100%!
- Gary M
Quick shipping and delivery on top of solid prices, will order again
- Kory Q
F

Returns Process - Difficult

0.00%
Industry Average
Their “30 day returns” is a scam.
- Anonymous
Customer service- 0 stars- response time is terrible. Delivery- 0 stars- sent wrong item! Returns- 0 stars - no return label sent for an entire week—-AND COUNTING! No phone number to communicate!!
- J I
Ordered ammunition and didnt receive my full order as it was a "mistake on the description" so they offered a 15% discount when I only received 40% of the order or I could return the order for a refund (but it CLEARLY states on the website that Special Exception: Ammunition, Tannerite, Aerosols/Liquids/Powders - No Returns All sales of Ammunition, Tannerite and Aerosols/Liquids/Powder are final.
- KARL
E

Refunds - Difficult

36.36%
Industry Average
Very bad communication, I got one email saying that they could not get in touch with my FFL, so I sent them a new number to call, and I got my FFL to email them. Neither of us ever got a response to anything for nearly a week. The only email that was responded to was when I asked for a refund, which did come through. I also wish that
- C R
Never received items and even though i had shipping insurance i have not gotten a refund or been resolved and its been a whole month. pretty sure this is a fake website that steals your info and you never receive the products you paid for.
- Anonymous
I had to contact the better business bureau. They sold me 250 rounds but only delivered 200 and proceeded to give me the run around. Only after contacting the BBB did they refund me for the missing portion of the order.
- Nicholas B
99.12%
Industry Average
Saint Barn's customer service is 5 stars all day long. My first order had a little hiccup and Saint Barb took care of it and even extended a discount. Top notch!!!
- Aran R
Great service, no problems. Got what I ordered. It took a little long for the order to be shipped, as long as you are not in a hurry, it works out fine.
- Robert D
Great selection and service. Highly recommend.
- Tamara K