Samsung Reviews

“ Their customer services were unable to refund me the difference so I was advised to cancel my original order and reorder (Samsung customer services / ordering system still in the 1970s). ”

“ Very bad customer service .they delivered a damaged fridge after waiting for weeks and would not take it back .it takes weeks before you file a complaint with PayPal and adter waiting for more weeks they agree to give a refund if yiu pay for the shipping from your pocket .disgusting ”

“ I’m still in the process of trying to get a refund or repair for my under warranty Samsung dryer. ”

“ Samsung refuses to issue a refund, claiming that a third-party company advised them that duvets should not be washed in the machine. ”

“ I also emailed a formal complaint the same day, requesting that the matter be escalated and that I be issued either the full warranty or a refund if it could not be honoured. ”

“ Formal Complaint – Unfair Rejection of Price Match and Refund Request Dear Samsung Australia Customer Support, I am writing to express my extreme disappointment with the handling of our recent price match and refund request regarding the Samsung S25 Ultra, purchased on 8 June 2025 for $1,749 AUD via your online store. ”

“ So after spending £264 on a watch, and exceeding the return period by 2 DAYS, Samsung would not accept a return, replace or refund, or in fact help in any way. ”

“ I will never buy a Samsung TV again! If they know it is their issue they should repair or refund quickly! I think they delay response and service so that we just give up and move on. ”

“ Waited for 33 days of Samsung Oled 65 tv. But was told this model was discontinued. U don't take a customer that long. And received a called from Samsung customer service telling me .We are sorry. And will refund the cash. This is acceptable. ”

“ It took me over four months to get a refund for a faulty stick vacuum cleaner! After being instructed to take it to 2 different service agents who did not fix the problem, seven phone calls to the Philippines over a period of four months where my complaint was supposed to have been escalated on five different occasions with NO LUCK! I finally emailed the CEO supposedly in NZ outlining my experience the hours that I have spent and the stress that it had caused me! I received a less than satisfactory response from someone who wasn’t the CEO stating WE DO NOT COMPENSATE FOR ANY STRESS CAUSED! It took me more than 12 hours to finally get a refund that I was entitled to after the Second service agent was unable to fix the problem. ”