Samsung Reviews

“ I also emailed a formal complaint the same day, requesting that the matter be escalated and that I be issued either the full warranty or a refund if it could not be honoured. ”

“ Formal Complaint – Unfair Rejection of Price Match and Refund Request Dear Samsung Australia Customer Support, I am writing to express my extreme disappointment with the handling of our recent price match and refund request regarding the Samsung S25 Ultra, purchased on 8 June 2025 for $1,749 AUD via your online store. ”

“ So after spending £264 on a watch, and exceeding the return period by 2 DAYS, Samsung would not accept a return, replace or refund, or in fact help in any way. ”

“ I will never buy a Samsung TV again! If they know it is their issue they should repair or refund quickly! I think they delay response and service so that we just give up and move on. ”

“ Waited for 33 days of Samsung Oled 65 tv. But was told this model was discontinued. U don't take a customer that long. And received a called from Samsung customer service telling me .We are sorry. And will refund the cash. This is acceptable. ”

“ It took me over four months to get a refund for a faulty stick vacuum cleaner! After being instructed to take it to 2 different service agents who did not fix the problem, seven phone calls to the Philippines over a period of four months where my complaint was supposed to have been escalated on five different occasions with NO LUCK! I finally emailed the CEO supposedly in NZ outlining my experience the hours that I have spent and the stress that it had caused me! I received a less than satisfactory response from someone who wasn’t the CEO stating WE DO NOT COMPENSATE FOR ANY STRESS CAUSED! It took me more than 12 hours to finally get a refund that I was entitled to after the Second service agent was unable to fix the problem. ”

“ Worst experience in Samsung shop app. Nearly 15 days over after ordering the Air-conditioner, still not delivered. Now without my knowledge they cancelled the order itself. Already 15 days I waited for the delivery, now I need to wait another 10 days for refund. I never recommend Samsung products. ”

“ What a nightmare! They then shorted us the refund. ”

“ I spoke to customer service, who I might say are of no use, and they wanted to refund me for the cost of one panel that did not arrive, but to do that I would need to call the police and do a police report for a missing package! So, my question is, this is a 4 panel refrigerator, why would I want 3 panels in one color and then 1 in another? They did not seem to understand why I was not wanting to call the police nor have mis-matched panels. ”

“ They have lied multiple times and given me different stories on what’s going on with the refund of the tv. ”