Dear Stacie,Thank you so much for your 4-star rating of Sand Cloud! We truly appreciate your feedback and are thrilled to hear that you are enjoying our towels.
We are delighted to know that you find our towels to be both fast-drying and super soft. It's fantastic to hear that you are satisfied with the comfort and quality they provide.
Additionally, we would like to express our gratitude for your kind words regarding our customer service. It's our top priority to ensure your satisfaction, and we are glad that our team could assist you by promptly sending new towels to replace the defective ones.
Thank you for your loyalty as a customer. We truly value your continued support and look forward to serving you in the future.
Hello Jane! We are glad to hear that you're happy with our service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I love this blanket it’s so cute and the perfect weight but it snags so easily.. we have only had it for a couple days.. super disappointing. However sandcloud reached out to me and replaced the blanket. The customer service is excellent and here’s to hoping this one lasts! They want their customers to be happy”
Hello Erin! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“UPDATE:After a one star review due to the lack of response from the company because of a missing item from an order I have update my review. Once customer service contact me, the issue was resolved quickly. They offered the choice of replacement or refund. I chose the replacement. My order arrived quickly and in time for our trip. It is a great product and I plan to buy more. They make a great gift.”
Hello Melissa! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I’m updating a previous review of 3 stars because after inly a month there were threads coming out. However, customer service was great (once I got a hold of them!). They were able to give me a discount code on another item, with free shipping. So I was thankful my issue got resolved and I hope my new towel doesn’t have any problems!”
