“Bought pre-order The Misfits/Unji Ito shorts, I waited months for it to be shipped to me. But when it shipped. The order never even made it to the post office(from the tracking the post office never received the package. As of today the tracking still says shipping label created, usps still awaiting item) and they said it must of gotten lost. They could not send me a replacement because it was a limited run item and will not be reprinted again. All they did was say "were very sorry for your disappointment" and gave me my refund.”
“Company lied about shipping date and gaslighting me. They never replied after I asked for resolution on missing items. Contacting them was the worst customer service experience I’ve had in years.”
“They cancelled a concert due to COVID , told me I’d get a refund, and two weeks later nothing has happened. Keep getting a standard message from them saying they are processing it. Rang them and the staff seemed to blame one another with no response. Appalling!”
“This is the most horrific customer service I have experienced in years. I ordered Dolly Parton Christmas merchandise in early November. They did not ship it till nearly two months later. After Christmas! This resulted in extra custom fees, because of Brexit.
Sandbag's response: a 20% discount voucher for a new purchase. Valid for one month... And being confronted with the custom charges because of the delay, they refuse to take any blame. This is outrageous”
“Sent my order over two weeks late, and the package wasn't even track able. Two items were missing and two others weren't signed even tough it clearly said it'd be signed when I ordered it. Really slow at answering, I needed to tweet to them publicly before I got an answer.”
“Sent my order over two weeks late, and the package wasn't even track able. Two items were missing and two others weren't signed even tough it clearly said it'd be signed when I ordered it. Really slow at answering, I needed to tweet to them publicly before I got an answer.”
