“BAD BAD UGLY SERVICE
Account was credited with transfer from another bank. The transfer was verified within hours and on the account it was labelled as pending. This pending was unchanged for 10 days inspite of numerous calls to customer service and fraud team. Both say the money is there awaiting release by the computer. What a nonsense feedback. Each one we speak to put blame on the previous guy and they say it was not actioned previously and will immediately action it. NOTHING HAPPENS. Keep waiting and waiting and same nonsense was told . I dont know how these guys are earning their living. Is there someone there to check on them. Are they real. Finally we got so fed up with them that the referring bank is clawing the transfer. Closing the account is 100% option.
Wake up guys . Are you in deep coma .”
“Disappointed in the way my recent payment holiday has been handled, the first time it was no problem this time round it was confusing, conflicting information, relied on someone giving their word which wasn’t exactly reassuring and guess what i discovered today the payment was taken from my account without my knowledge!! Now i will be in arrears next month because of their error. I have to wait to be refunded while they look into it, the month has only just began and i’m short or money. Having lost my job in March along with 200 people it’s been incredibly tough, the company i work wouldn’t furlough me which was spiteful so we rely on universal credit which is always in the news for being a unreliable benefits system. I hope for better times meanwhile i need all the money i can get in these difficult times, i was cut of the first time i called then had to call back up to get to the stage i was first time round, it’s a bad enough situation to be in without this hassle. The take a fee every month for me to have the account i have, and have done for a few years now, so not like they aren’t benefiting from me. All i want is continuous help in my time of need, is it too much to ask? First time round the process of getting a payment holiday was fairly straight forward this time round was diabolical, please sort it out!
Update: 12/08 I called this morning was on the phone for over twenty minutes i get a different answer every time i call, i was just about to be transferred to Milo? collections and i was cut off, AGAIN!!! It happened the other day when i called so this wasn’t a one off.
They upshot from that calls was, i was blamed for not filling in the forms properly even though yesterday it was confirmed by someone i had a payment holiday in place till November. The woman i spoke to said she would fill out the forms with me and it will now be in place.
I then spoke to Shya, he then tells me there is NO payment holiday in place, very cocky attitude and felt patronising, i stated every time i called i got a different answer, his reply was, never mind what anyone else says.
I then say i’ve written a review online, he then says, did you want to make a complaint? you’re perfectly entitled to, i don’t need to be told this.
He then transferred me to Richard in complaints who was about as much use as a chocolate teapot, he said it will be investigated, couldn’t say when i’d get a resolution to my outstanding issue or when i’d expect money back in my account if at all? Not very reassuring!! The landline needed charging so i’ll have to try again later today as i have nothing better to do with my time”
“Just tried to log in to online account - the fields autofill because they are correct and worked before - now when I try they are ' not recognised ' - tried the reset option but says my date of birth is wrong [ and I know it is the silly U.S. format of month/day ].......appalling; Now worried after reading other reviews.”
“Just so everyone is aware of the customer service at Santander. I work for a long established company who has banked with Santander for many years. One of my directors arrived at the bank to pay in a large amount of cash through the ATM so as not to be charged for the privilege! He was told that the machines were turned off inside at 3pm, it was 2:50 ! Then told to go outside to pay in large amount of cash, how insecure is that? He could have paid in over the counter but would have been charged not an insignificant amount! What morals does this company, and the staff who work there have towards the people that are trying to earn an honest crust ? Complete Jobsworths in my opinion who are willing to put their profits infront of the safety of their customers. I’m not even a customer but am disgusted and disappointed with the conduct of Santander employees! Shame on you from an outside observer !!!! Zero star rating is unavailable!!”
“I have been trying to sort out my late daughters account for the last few months. As they froze her account whilst waiting for probate, I got text after text reminding me that her mortgage had not been paid even though they had been informed. They could not take the mortgage out of her money held as it was a secure loan even though less than £4K on the mortgage. Grant of probate was submitted and money supposed to be released 7-10 working days. That time has now passed and on calling today was told they have only just received my letter from the mortgage dept and it is going to be another 7-10 working days until the money is released. The fact that I have bills to pay out of the estate apparently means nothing. I am not impressed with them at all. The whole journey with Santander from start to finish has been a nightmare. I would definitely not recommend.”
“tried to pay my credit card bill with them whilst in hospital but only met with inconsiderate obstruction on phone whilst in hospital they would not accept payment with by nationwide debit card and after trying to complain at service received the only complaint proceedure is in writing is by letter no e,mail address this bank really needs to get into the digital age i could have done without the stress caused to me by there inconsiderate position and they should be ashamed at the treatment i received”
“I have been unable to adjust my regular payments since I set up my direct debit. They have been thoroughly unhelpful and no-one there seems to have a clue.”
“If there was 0stars it would be better. Worst bank I’ve ever banked with. I prefer having cash and keeping my own money then leaving it on their hands. Blocked my card more than 3time due to ‘security reasons’ I was stuck in central far from home with no money because my account was blocked. Had to pay £50 taxi to go back home. Never again can’t wait to get my account unblocked and leave this bank.”
“I have got 4 year tax refund back from hmrc but santander as blocked my account they want proof of where the money came from. When they can see it i have given them all the evidence from hmrc and even went to the bank to prove my identity. But my account still blocked. Now im thinking its something else. Maybe to do with my name as the person on the phone called me black Black black few time and in person at the bank the lady had a problem cause I'm a bus driver. I have ask them if they want anything else just to contact hmrc and they will tell them that the payment is for sad sad sad sad”
“Stay away from Santander they are thee worst finance company in the USA .. I’ve been financing with them since December 2018 and wondered why more was take out of my payment for interest then was for the principal so I called them and they told me that there’s a 12 dollar plus a day fee that is added to my payment that wasn’t ever told to me in the past .. My payment date is the 21st of the month but now I just found out that if I would have payed on the 1st which I could have I could have been saving 12 dollars per Day for Years .. These Guys Are The Worst .. Stay Away !!!!”
“Got the documentation wrong for a remortgage and did nothing to hurry to fix it, meaning I’ve been made homeless due to having to leave a rented property and the completion for my new house not being able to go ahead. Dreadful customer service and absolutely shambolic staff.”
“I use santander online banking, but the access of my online banking gets block for no reason all the time if I logon again and again they block my access even for the big and small transactions they block the access just because they doubt my transaction for security reason they block it without any prior notice. I have to call the bank all the time to unblock my online access...... there will be important transactions to do and during that they block the access due to which i had to face so many losses in my business life, it's such a time waste doing all these calls and all to get back the access....Munzo bank is most easier and best......”
“The worst bank account I have every dealt with in UK!!
I have had my bank account for 2 months and had my salary paid into account each month. I have not gone into overdraft and have not done much other than pay rent and send money wife for groceries....
I couldn't access my account today so called and was told that after reviewing the account, it has been closed. I did not receive a call and all this was done today, the same day a letter was posted...
This is not only dangerous, as i could have been relying on access to fund but also downright disrespectful.”
“Worst customer service ever. Not willing to help elderly, making them phone over and over again, giving wrong information. Changing what they are saying each time. And when i call them, they say they cannot help, but they are happy to advice my mother that i can do everything on her behalf online. is that not security breach? no help at all. Promised me that they will call my mother to sort things out the same day. it has been 4 days and no phone call.”
“Useless bank ?? Still waiting on a decision on my bounce-back loan , every other bank sorts out straight away , but I’ve been waiting over a week ??? Why”
“Without doubt THE WORST BANK I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH.!!!
I was recently interrogated OUTSIDE my local branch when I went to effect a transaction that wasn't possible to complete from home. I was told by a member of staff outside the branch that my transaction was Non Essential and that I should stay at home. When I explained that I was also needing to collect a prescription for a 96 year old whilst out I was further criticised and told "You can get prescriptions online you know". I also needed some food shopping but here was no reply to this. This employee I might add was patrolling up and down a line of customers WITHOUT any form of PPE, not even a face mask.
I raised a complaint following my experience but Santander decided to close it without speaking to me.
The way I was spoken to in the street, in public, in front of several other people was totally unacceptable. It felt like I was living in a regime led Country, being questioned in the street and judged by an employee. I'm not surprised by the number of poor reviews this bank receive, in my experience they are justified.”
“Customer service complaints team were unhelpful when I made a complaint about their one of the branch staff attitude. They were asking lot of personal questions which I felt was " Non Standard "
I never come across of this situation with any other banks or customer care team. It was an awful experience. I never recommend anyone to have a banking relationship with Santander. I am planning to close my account down with Santander soon.”
