“Horrible horrible worse customer care and service experience ever.
I have bought a jumper online in December and have not received it. I have emailed customer care many times explaining the false information on tracking that consignee was not in. I was at home all day. I have security system which proves no one has tried to deliver anything, no note left.
Customer care are ignoring my emails completely. I paid lots of money for this jumper and Sara Pacini company don't care.
You might be tempted to buy things from Sara Pacini because cloth looks nice. Well control yourself and don't buy anything. You will loose your money, you cannt contact anyone to talk to, and will be ignored. DO Not buy anything from this company.
I wish I saw these reviews before to avoid the mistake I did.”
“The worst customer service experience. Ordered an item they say it's been delivered by their courier but I don't have it. Not allowed to talk to anyone. Won't take a call. Won't let me talk to a manager. They've got my money and I've got a headache. Terrible terrible organise. Don't buy anything online from them they are rip off merchants. Seriously think I've been scammed.”
“Shocking customer service - I feel thoroughly ripped off.
I ordered a cardigan online and when it arrived it was unravelling in two areas next to the zip. I spoke to customer services and arranged pick up of the item and was given a code so I could order another. I was disappointed when I was told I would have to pay for postage and packing again and wouldn't be refunded for the first p&p. Around ten days later I received the replacement item - only it wasn't - it was the same damaged item. Emailed customer services but was told although they could pick the item up free of charge I would still not receive a refund for paying in total £18 for p&p. I was offered a 10% discount but as I would have to reorder and pay another £9 for delivery I'm not going to do that as that would mean I'd have paid £27 for p&p, I'm also concerned in case I received the same damaged item a third time. Absolutely shocking service. A shame - I've been wearing their clothes for many years.”
