Sarah Raven Reviews

“ Disgusting customer service and by the looks of it I am not alone in thinking this! I will not be purchasing anything else. ”

“ Their standard of service for premium prices is appalling. ”

“ Customer service non existent. Have phoned sent emails but have heard nothing. Only received 3 out of 6 plants from a pot collection. Other plants arrived in dribs and drabs and in poor condition. Have used this company for years but never again!!!! ”

“ Terrible customer service. Placed plant order in April - communication poor - date keeps moving. I can't get to speak to anyone despite emailing a week ago. I requested a refund but no response. Unable to contact by telephone. I rang the Sales line and was told 'to wait and see'. Just not good enough. Won't be using again. ”

“ I am very unhappy with the service from Sarah Raven. ”

“ Plants arrived in very poor condition in separate deliveries over the last 8 weeks or so . Customer service is appalling . Having used the company for many years I will not be doing so again . ”

“ Wrong plant sent out. Others to follow but no appearance.Numerous emails and direct call to customer service to rectify and clarify delivery address. Three messages from yodel to say plants were being delivered. Never turned up on each occasion. Excellent in past but abysmal now. Company grown too big and cannot meet demand after promotions. Sadly that will be my last order. ( if it is ever completed). ”

“ Customer service is by chat message only and it takes days for a response. ”

“ Order fails to turn up. 40 minutes to talk to customer service. Order resent and plug plants, dry, withered or dead! Complained again. Another lot sent and in similar condition. ”

“ Order fails to turn up. 40 minutes to talk to customer service. Order resent and plug plants, dry, withered or dead! Complained again. Another lot sent and in similar condition. ”