Sarah Raven Reviews

“ Absolute shocking service. ”

“ I contacted Customer Services and the response from Aimee was 'Hello, sorry to hear you are disappointed with your order, your feedback will be passed onto our nursery team. ”

“ Truly appalling service and if there were a no star rating they would be getting it! Ordered 3 gift boxes of bulbs mid September for a relative, all were shown as in stock with a delivery date of late September. ”

“ Appalling service. ”

“ Sarah Raven customer service is woefully inadequate and the bold claims made about delivery dates appear to be works of fiction. I feel so sorry for the staff left to deal with disgruntled customers like me. ”

“ This company has a truly baffling approach to customer service. ”

“ Expect a long wait for bulbs that the website says are in stock. I have had this problem with plants ordered from Sara Raven in the past too and by the time they arrive the ideal planting time has passed. As many others have commented SR quick to take payment, but very slow to deliver. Customer service has declined significantly over the past couple of years despite assurances from Sara Raven that this would improve. ”

“ Quick to take payment, slow to deliver. Delivery dates advertised are not to be trusted. 4 weeks from placing my order and customer service unable to tell me when I might receive even 1 of the items. If my name was used to promote this Company, I would be embarrassed! ”

“ Avoid .shocking service .missing plants .poor quality.and lie after lie when they do reply .now email is blocking replys ”

“ Ordered plants, no delivery, no response to emails to ask about delivery, 6 weeks on managed to get through on the phone after a 15 minute wait to be told my plants were out of stock. Had to ask for a refund! Awful customer service and awful communication. Won't be using them again. ”