Sarah Raven Reviews

Name: Sarah Raven
Rating: 2.05

2.1 Rating 241 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About Sarah Raven:

Sarah Raven

Visit Website

Email:

info@sarahraven.com

Location:

Perch Hill Farm, Willingford Ln, Robertsbridge
TN32 5HP

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

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“Don’t buy from this company they don’t deliver and don’t have any customer services”

Helpful Report

Posted 1 day ago

“Dealing with Customer Services was shocking. My invoice and Order never arrived and when my goods arrived damaged this opened a can of worms Where was my order, they didn't know or care . They are not interested in helping anybody and simply cannot apologise for the inconvenience caused.”

Helpful Report

Posted 1 month ago

“I received 2 packets of seeds from you…fine But they arrived in a box ,seems a wast when an envelope would have been fine and postage Far less Other companies just send me seed packets in an envelope. Please consider this I did manage to make a game for my granddaughter with the box to make it worth it!! Tara Huffman”

Helpful Report

Posted 1 month ago

“It's impossible to get hold of anyone for an order query”

Helpful Report

Posted 4 months ago

“I ordered several things from the website this year, as I often do, in several orders. Sadly there were a lot of problems and you can no longer speak to anyone; you have to send an email and wait, sometimes days, for a response. One example was a dahlia collection that I ordered in early February. It was despatched in June and of the coral, deep orange and white dahlias in the collection I only received the white. This least interesting plant was duplicated and one small pink dahlia was added. Inside the box was a printed note apologising for the replacements but saying that Sarah had carefully chosen the substitutes. This made me annoyed as that patently wasn’t true because I received a truly dismal and uninspiring collection. I would have put this review on the website but that doesn’t seem to be an option any more. I also bought some basil plug plants, 25% of which turned into fuchsias, and I had the wrong plant delivered on another occasion and my original order cancelled. I’ve been buying from Sarah Raven for 30 years but I’m that’s it now. I will be shopping elsewhere.”

Helpful Report

Posted 5 months ago

“Not great customer service and poor lack of communication. My order arrived damaged and I emailed the business three times to issue a replacement but received no response. I randomly received a refund a month later and no email to confirm a decision had been made.”

Helpful Report

Posted 6 months ago

“Unfulfilled order from May, owe me £54, no replies to email no refund no contact. Avoid avoid avoid.”

Helpful Report

Posted 6 months ago

“Spring flowering plants ordered in April, due in May still not received mid August. Appalling service.”

Helpful Report

Posted 6 months ago

“All the plants and bulbs I bought this year have been A* quality and are thriving. My single issue with one garden item was resolved above and beyond my expectations. Thank you, Sarah Raven.”

Helpful Report

Posted 7 months ago

“I’m sorry to write this - and especially as what I received originated from a gift card sent by one of their most ardent customers. One of the three plants that was ordered and delivered was dried out and despite efforts has not been able to be saved. Wrote to SR within two days of its delivery and then 10 days later - no response.”

Helpful Report

Posted 7 months ago

“Late delivery plants in appalling condition .Have taken photographs to send into them”

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Posted 7 months ago

“This years order from Sarah Raven was slightly disappointing. The first part of the antirrhinum majus seedlings ordered was as expected & they have done well. There was considerable delay in the second variety arriving - my guess they had struggled to germinate an initial batch & rushed to send out what they could. They were weaker on arrival & in spite of lots of TLC haven’t done well. Although flowering now they are certainly not long or strong enough to be used as a cut flower . Unusual for the true Appleblossom variety. Shame as they were not cheap !”

Helpful Report

Posted 7 months ago

“I received an item from Sarah raven on the 5th July which was damaged and the poppy was dead , I immediately went on line to complain and request a refund, I had an auto response confirmation and have not heard anything since I have since sent 3 requests for a refund and still nothing from them, disgusting customer service”

Helpful Report

Posted 7 months ago

“Ordered zinc trug, arrived on time but damaged. I immediately lodged a request for a refund as it was needed for a gift. Three weeks later and nothing except a standard email acknowledgement of my 'enquiry'. I've contacted them three times but there is no chat option and no telephone number. Absolutely appalling service. Avoid like the plague. NO REFUND RECEIVED.”

Helpful Report

Posted 7 months ago

“No telephone communication now and weeks to answer e.mail! Still advertising plants for sale but not honouring previous orders already paid for! What on earth is going on. It’s impossible to speak to them and get a refund. I’ve had good service before but now I will go to Amazon garden providers as you get quick efficient service and problems solved quickly. I would really like to see my money back!! No communication from them at all or refund.”

Helpful Report

Posted 7 months ago

“Everything!!! 8 weeks late plants almost dead, and everyone covered in blackspot. I dare'nt plant them in case it spreads to other plants. Two plants were 6" higher than box and were just bent over and snapped!!”

Sarah Raven 1 star review on 19th July 2025

Helpful Report

Posted 7 months ago

“I'd ordered a totally tangerine dahlia only to realise when it flowered it was actually the phantom. Lovely plant but certainly not the colour I was expecting. Contacted customer service, who must be overrun with issues as extremely slow to respond or acknowledge. Still no reply to date. I don't know if the service used to be better, it certainly isn't cheap.”

Helpful Report

Posted 7 months ago

“Poor quality plants. Non existent customer services. Contact over a week ago. I got a generated reply saying they will be in touch. NOTHING. Tried to ring after 5 working days. No answer. Customer Services are too busy answering emails to answer the phone. I do not recommend and I will not use again.”

Helpful Report

Posted 7 months ago

“Absolutely terrible company to deal with.Absolute zero customer service and advice.Still waiting for response from emails from last month .Not happy with the plants we had delivered.Phone line is non existent with recorded message saying lines are closed while we work through emails.Thus has gone on for weeks and now website is down .Have to report them to trading standards.Please read this before ordering from them if you are unlucky enough for them to answer the phone”

Helpful Report

Posted 7 months ago

“Where are the customer service team?. I ordered a lot of garden tools plus a few small items. The small items arrived , no sign of the rest, yet the email said they were despatched together. Very quick to take your money. However they are not keen to respond. No customer service line and so far no response to emails. I shall not use them again. Feeling bitterly let down. Yodel said the large tool parcel never arrived to them . I am considering contacting my credit card company.”

Helpful Report

Posted 8 months ago

Sarah Raven is rated 2.1 based on 241 reviews