Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.07

2.1 Rating 235 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 235 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

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“Unfulfilled order from May, owe me £54, no replies to email no refund no contact. Avoid avoid avoid.”

Helpful Report

Posted 1 day ago

“Spring flowering plants ordered in April, due in May still not received mid August. Appalling service.”

Helpful Report

Posted 2 days ago

“All the plants and bulbs I bought this year have been A* quality and are thriving. My single issue with one garden item was resolved above and beyond my expectations. Thank you, Sarah Raven.”

Helpful Report

Posted 1 week ago

“I’m sorry to write this - and especially as what I received originated from a gift card sent by one of their most ardent customers. One of the three plants that was ordered and delivered was dried out and despite efforts has not been able to be saved. Wrote to SR within two days of its delivery and then 10 days later - no response.”

Helpful Report

Posted 1 week ago

“Late delivery plants in appalling condition .Have taken photographs to send into them”

Helpful Report

Posted 1 week ago

“This years order from Sarah Raven was slightly disappointing. The first part of the antirrhinum majus seedlings ordered was as expected & they have done well. There was considerable delay in the second variety arriving - my guess they had struggled to germinate an initial batch & rushed to send out what they could. They were weaker on arrival & in spite of lots of TLC haven’t done well. Although flowering now they are certainly not long or strong enough to be used as a cut flower . Unusual for the true Appleblossom variety. Shame as they were not cheap !”

Helpful Report

Posted 2 weeks ago

“I received an item from Sarah raven on the 5th July which was damaged and the poppy was dead , I immediately went on line to complain and request a refund, I had an auto response confirmation and have not heard anything since I have since sent 3 requests for a refund and still nothing from them, disgusting customer service”

Helpful Report

Posted 3 weeks ago

“Ordered zinc trug, arrived on time but damaged. I immediately lodged a request for a refund as it was needed for a gift. Three weeks later and nothing except a standard email acknowledgement of my 'enquiry'. I've contacted them three times but there is no chat option and no telephone number. Absolutely appalling service. Avoid like the plague. NO REFUND RECEIVED.”

Helpful Report

Posted 3 weeks ago

“No telephone communication now and weeks to answer e.mail! Still advertising plants for sale but not honouring previous orders already paid for! What on earth is going on. It’s impossible to speak to them and get a refund. I’ve had good service before but now I will go to Amazon garden providers as you get quick efficient service and problems solved quickly. I would really like to see my money back!! No communication from them at all or refund.”

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Posted 3 weeks ago

“Everything!!! 8 weeks late plants almost dead, and everyone covered in blackspot. I dare'nt plant them in case it spreads to other plants. Two plants were 6" higher than box and were just bent over and snapped!!”

Sarah Raven 1 star review on 19th July 2025

Helpful Report

Posted 4 weeks ago

“I'd ordered a totally tangerine dahlia only to realise when it flowered it was actually the phantom. Lovely plant but certainly not the colour I was expecting. Contacted customer service, who must be overrun with issues as extremely slow to respond or acknowledge. Still no reply to date. I don't know if the service used to be better, it certainly isn't cheap.”

Helpful Report

Posted 4 weeks ago

“Poor quality plants. Non existent customer services. Contact over a week ago. I got a generated reply saying they will be in touch. NOTHING. Tried to ring after 5 working days. No answer. Customer Services are too busy answering emails to answer the phone. I do not recommend and I will not use again.”

Helpful Report

Posted 4 weeks ago

“Absolutely terrible company to deal with.Absolute zero customer service and advice.Still waiting for response from emails from last month .Not happy with the plants we had delivered.Phone line is non existent with recorded message saying lines are closed while we work through emails.Thus has gone on for weeks and now website is down .Have to report them to trading standards.Please read this before ordering from them if you are unlucky enough for them to answer the phone”

Helpful Report

Posted 1 month ago

“Where are the customer service team?. I ordered a lot of garden tools plus a few small items. The small items arrived , no sign of the rest, yet the email said they were despatched together. Very quick to take your money. However they are not keen to respond. No customer service line and so far no response to emails. I shall not use them again. Feeling bitterly let down. Yodel said the large tool parcel never arrived to them . I am considering contacting my credit card company.”

Helpful Report

Posted 1 month ago

“What has happened to this company?? I have used Sarah Raven for years. Premium prices - but the plants, deliveries and customer care made it worth paying the extra. Until now! Like others have said… poor plants - weak, dried out and spindly - half of which do not survive a week let alone a season. Deliveries haphazard - way out of timescales given when you place the order - and when they are finally dispatched - are disregarded by their chosen courier company and boxes of live plants are delivered wrong way up (quite an achievement when there are arrows printed ‘this way up’!) or ‘go missing’ as they are left in full view of passing traffic as courier ignores ‘safe place’ instructions… And to make matters worse - customer services seem nonexistent! All round a huge disappointment and will no longer be using Sarah Raven unless they rectify current order issues, and prove themselves… SO sad.”

Helpful Report

Posted 1 month ago

“Appalling company. My delivery kept being postponed then finally cancelled. They said they would refund. They haven't. I emailed to complain. No reply. I phoned and the automated message said phone lines were closed!!”

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Posted 1 month ago

“Appalling business, with zero customer care but very eager to take new orders!! I have placed a large order and 3 plants were missing. They were omitted from my order, not marked for future dispatch. All items that I ordered were confirmed as 'in stock'. I've been trying to get in touch with Sarah Raven... to no avail. Emails bounce, phone line (dedicated to customer support) closed, online form sent with a generic auto-response email received advising "we are very busy.." The only line of communication that is open (for new orders) is answered by an advisor saying "I've no access to the existing orders, I can't help you, go onto the website, fill in a form...." I won’t be recommending this business due to the lack of support. I’ve made a conscious decision not to purchase from here again and have reported the missing products to my payment company. What a shame..!”

Helpful Report

Posted 1 month ago

“Appalling - ordered 6 plants and all were pretty much dead like the photo. Also ordered two packs of 3 plants (i.e. 6 plants in total) and only received 2. Can't phone them unless you want to place an order. Used the online function to report but no-one replies.”

Helpful Report

Posted 1 month ago

“Ordered a dried flower arrangement, (an a gift) Advised it was dispatched 10th June. Still has not arrived, can’t contact anyone in customer service. Also waiting on live plants but reading the reviews, I’m going to ask to cancel (via email, if they reply) and request a full refund. It’s such a shame, lovely company when it first started but obviously hasn’t increased staff on the increase in their business. Very disappointing”

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Posted 1 month ago

“I ordered Ammi plants early in Spring for delivery in May. They were apparently sent in early June but have so far not arrived. I wonder what condition they will be in and have so far had no reply to my query.”

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Posted 1 month ago

Sarah Raven is rated 2.1 based on 235 reviews