Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.63

2.6 Rating 146 Reviews

36 %

of reviewers recommend Sarah Raven

2.6

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 1 star review on 25th June 2024

Anonymous // 01/01/2019

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“Slow delivery, damaged goods when the order finally arrived. Kept waiting on the phone for 30 minutes on both occasions I tried to make contact. No reply to two emails.”

Helpful Report

Posted 1 day ago

“Paid for items I haven’t received they were missing in my delivery and 5 weeks later no response to my multiple emails and no refund?? What an absolute joke. Customer service are non existent. Photos and products look good but the quality and service is horrible, do not be fooled. There’s WAY better businesses to order from with excellent service and quality and for much cheaper too.”

Helpful Report

Posted 4 days ago

“Ordered bulbs on 21st November after advert said 'expect despatch within 3 days' .So far I have received countless emails expounding their company virtues, but sadly no bulbs or update on order and no reply from email to customer services. Marketing is certainly a lot better than the service!! I have requested a refund if bulbs are not despatched early this week. By contrast I have now used Farmer Gracy and WOW !! what a totally professional and friendly firm who also have competitive pricing and good quality produce. I have no connection to the firm or interest in giving false praise.”

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Posted 1 week ago

“Disingenuous company. Lied about dispatch times, didn't send half the order. When I requested the rest of my order, they cancelled it. Avoid.”

Helpful Report

Posted 4 weeks ago

“Awful customer service! My elderly mother purchased £650 worth of massively over priced Christmas gifts for her family over the phone as she can’t make it to the shops. Trying to stop the order and return items hasn’t been easy and you are kept waiting and waiting for customer services to get back to you. ☹️”

Helpful Report

Posted 1 month ago

“This company oozes self satisfaction but rarely performs well in my experience, this time taking weeks to send some hyacinth bulbs”

Helpful Report

Posted 1 month ago

“Ordered Bulbs - waited a long time for delivery, delivery did not happen, no one tried [i have cameras] and was told to collect from a depot 1 hr away. Complained and g said delivered. Spent a long time trying time [ 2 hrs] trying to contact someone and they they would be sent again - did not happen Always a long cue time to contact customer services can be position 36 etc. Awful customer services - do not bother”

Helpful Report

Posted 1 month ago

“Had an issue with a gift voucher and it not arriving, have tried phoning for a week. Today I am number 26th in the queue and have moved 3 places in 17 mins. Funnily enough if you choose sales, they answer quickly but they can't help you. I tried WhatsApp and that is a bot saying phone. No response on email either. SHOCKING service!!!”

Helpful Report

Posted 1 month ago

“Three months ago, I had been a victim of a bitcoin scam, a con artist gained access to my cash app account and stole $267,700. I was really devastated. I tried on my own to see if I could get it back. I went online read articles on how I can recover my bitcoin back, it did not go well. I went to YouTube to see if someone talked about how one can recover their finds but that too did not go well. Within my research, I came across testimonials about RecoveryHacker101 on how they help and have helped a lot of people recover their bitcoins and how a lot of people have also refereed them to others. I immediately got in touch with them and explained my situation to them and assured me they will help get my Bitcoin back. I decided to give them a try and they definitely did a great job; all my money was recovered back into my new wallet account in a few days. I’m writing this to inform anyone who has had similar issues to open a case with RecoveryHacker101 via email on recoveryhacker101(at)gmail(dot)com. I luckily escaped what ought to have destroyed me financially, you too can escape it.”

Helpful Report

Posted 2 months ago

“I recently received a long over due bulb order. The Lent Lily bulbs were a huge disappointment being small,soft, and below the standard I would expect. I was also delivered less than ordered, expecting 120 good bulbs and receiving 102 poor quality specimens . Disappointed to say the least.”

Helpful Report

Posted 2 months ago

“Not happy with my clematis which I bought. I'm t has completely died. Won't be buying again.”

Helpful Report

Posted 4 months ago

“I order some Pelargoniums I waited 8 weeks for delivery, after calling them they said it was because they were in 2L pots. OK They arrived yesterday one pot has only 1 leaf in it I believe I paid around £17 for this leaf. I too have had several items delivered and not been happy but kept ordering as I thought it maybe a one off sadly not.”

Helpful Report

Posted 4 months ago

“I bought a gift card for a friend’s special birthday. She ordered various plants with it only to find some of the order was cancelled. There was no alternative given. So basically you have taken money and not given anything for it. I’ve just heard about this tonight and I am furious. You have now lost a regular customer.”

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Posted 5 months ago

“Whats wrong with this company”

Helpful Report

Posted 5 months ago

“After 3 emails for help no replies only asking after buying geranium not flowering wanted help Very poor customer service”

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Posted 5 months ago

“Consistently failed to deliver items as ordered, cancelling so late in the year that I can't buy them elsewhere. Avoid like the plague! The one item they did manage to deliver was in very poor condition.”

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Posted 5 months ago

“I’ve given Sarah Raven several chances thinking I’d just been unlucky with unhealthy plants - but never again. All the seedlings I brought were weak and haven’t grown to much. Being extremely expensive I was expecting something special- what a waste of money and time. I’ve done better from B and M and my local market for a fraction of the price.”

Helpful Report

Posted 5 months ago

“Terrible experience with my orders. send this query to the company waiting for reponce.. The order in total was £34.85 with the 10% discount come to £31.37. I received refund of you £27.88. Could you explain why? I’m very disappointed with the delivery service first ,secondly not receiving the plants or replacements and last but not least not received full refund. I’m looking forward to your response. Very disappointed.”

Helpful Report

Posted 5 months ago

“The plant was dead on arrival today. Not happy as it was a present for my sister for her birthday. Would think twice about ordering from you again.”

Helpful Report

Posted 5 months ago

“Placed an order back in March, endless delays terrible quality of plants some dead most very small. Long wait for reply to emails, with a £1 refund, was so disappointed as have bought from them for years, will think twice about placing another order.”

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Posted 5 months ago

Sarah Raven is rated 2.6 based on 146 reviews