Sarah Raven Reviews

Name: Sarah Raven
Rating: 2.06

2.1 Rating 238 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sarah Raven:

Sarah Raven

Visit Website

Email:

info@sarahraven.com

Location:

Perch Hill Farm, Willingford Ln, Robertsbridge
TN32 5HP

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's impossible to get hold of anyone for an order query”

Helpful Report

Posted 19 hours ago

“I ordered several things from the website this year, as I often do, in several orders. Sadly there were a lot of problems and you can no longer speak to anyone; you have to send an email and wait, sometimes days, for a response. One example was a dahlia collection that I ordered in early February. It was despatched in June and of the coral, deep orange and white dahlias in the collection I only received the white. This least interesting plant was duplicated and one small pink dahlia was added. Inside the box was a printed note apologising for the replacements but saying that Sarah had carefully chosen the substitutes. This made me annoyed as that patently wasn’t true because I received a truly dismal and uninspiring collection. I would have put this review on the website but that doesn’t seem to be an option any more. I also bought some basil plug plants, 25% of which turned into fuchsias, and I had the wrong plant delivered on another occasion and my original order cancelled. I’ve been buying from Sarah Raven for 30 years but I’m that’s it now. I will be shopping elsewhere.”

Helpful Report

Posted 3 weeks ago

“Unfulfilled order from May, owe me £54, no replies to email no refund no contact. Avoid avoid avoid.”

Helpful Report

Posted 1 month ago

“Spring flowering plants ordered in April, due in May still not received mid August. Appalling service.”

Helpful Report

Posted 2 months ago

“I received an item from Sarah raven on the 5th July which was damaged and the poppy was dead , I immediately went on line to complain and request a refund, I had an auto response confirmation and have not heard anything since I have since sent 3 requests for a refund and still nothing from them, disgusting customer service”

Helpful Report

Posted 2 months ago

“Ordered zinc trug, arrived on time but damaged. I immediately lodged a request for a refund as it was needed for a gift. Three weeks later and nothing except a standard email acknowledgement of my 'enquiry'. I've contacted them three times but there is no chat option and no telephone number. Absolutely appalling service. Avoid like the plague. NO REFUND RECEIVED.”

Helpful Report

Posted 2 months ago

“No telephone communication now and weeks to answer e.mail! Still advertising plants for sale but not honouring previous orders already paid for! What on earth is going on. It’s impossible to speak to them and get a refund. I’ve had good service before but now I will go to Amazon garden providers as you get quick efficient service and problems solved quickly. I would really like to see my money back!! No communication from them at all or refund.”

Helpful Report

Posted 2 months ago

“Everything!!! 8 weeks late plants almost dead, and everyone covered in blackspot. I dare'nt plant them in case it spreads to other plants. Two plants were 6" higher than box and were just bent over and snapped!!”

Sarah Raven 1 star review on 19th July 2025

Helpful Report

Posted 2 months ago

“Poor quality plants. Non existent customer services. Contact over a week ago. I got a generated reply saying they will be in touch. NOTHING. Tried to ring after 5 working days. No answer. Customer Services are too busy answering emails to answer the phone. I do not recommend and I will not use again.”

Helpful Report

Posted 2 months ago

“Absolutely terrible company to deal with.Absolute zero customer service and advice.Still waiting for response from emails from last month .Not happy with the plants we had delivered.Phone line is non existent with recorded message saying lines are closed while we work through emails.Thus has gone on for weeks and now website is down .Have to report them to trading standards.Please read this before ordering from them if you are unlucky enough for them to answer the phone”

Helpful Report

Posted 2 months ago

“Where are the customer service team?. I ordered a lot of garden tools plus a few small items. The small items arrived , no sign of the rest, yet the email said they were despatched together. Very quick to take your money. However they are not keen to respond. No customer service line and so far no response to emails. I shall not use them again. Feeling bitterly let down. Yodel said the large tool parcel never arrived to them . I am considering contacting my credit card company.”

Helpful Report

Posted 3 months ago

“What has happened to this company?? I have used Sarah Raven for years. Premium prices - but the plants, deliveries and customer care made it worth paying the extra. Until now! Like others have said… poor plants - weak, dried out and spindly - half of which do not survive a week let alone a season. Deliveries haphazard - way out of timescales given when you place the order - and when they are finally dispatched - are disregarded by their chosen courier company and boxes of live plants are delivered wrong way up (quite an achievement when there are arrows printed ‘this way up’!) or ‘go missing’ as they are left in full view of passing traffic as courier ignores ‘safe place’ instructions… And to make matters worse - customer services seem nonexistent! All round a huge disappointment and will no longer be using Sarah Raven unless they rectify current order issues, and prove themselves… SO sad.”

Helpful Report

Posted 3 months ago

“Appalling company. My delivery kept being postponed then finally cancelled. They said they would refund. They haven't. I emailed to complain. No reply. I phoned and the automated message said phone lines were closed!!”

Helpful Report

Posted 3 months ago

“Appalling business, with zero customer care but very eager to take new orders!! I have placed a large order and 3 plants were missing. They were omitted from my order, not marked for future dispatch. All items that I ordered were confirmed as 'in stock'. I've been trying to get in touch with Sarah Raven... to no avail. Emails bounce, phone line (dedicated to customer support) closed, online form sent with a generic auto-response email received advising "we are very busy.." The only line of communication that is open (for new orders) is answered by an advisor saying "I've no access to the existing orders, I can't help you, go onto the website, fill in a form...." I won’t be recommending this business due to the lack of support. I’ve made a conscious decision not to purchase from here again and have reported the missing products to my payment company. What a shame..!”

Helpful Report

Posted 3 months ago

“Appalling - ordered 6 plants and all were pretty much dead like the photo. Also ordered two packs of 3 plants (i.e. 6 plants in total) and only received 2. Can't phone them unless you want to place an order. Used the online function to report but no-one replies.”

Helpful Report

Posted 3 months ago

“Ordered a dried flower arrangement, (an a gift) Advised it was dispatched 10th June. Still has not arrived, can’t contact anyone in customer service. Also waiting on live plants but reading the reviews, I’m going to ask to cancel (via email, if they reply) and request a full refund. It’s such a shame, lovely company when it first started but obviously hasn’t increased staff on the increase in their business. Very disappointing”

Helpful Report

Posted 3 months ago

“I ordered Ammi plants early in Spring for delivery in May. They were apparently sent in early June but have so far not arrived. I wonder what condition they will be in and have so far had no reply to my query.”

Helpful Report

Posted 3 months ago

“Wish I’d read the reviews before ordering From receiving plants that are half dead or not even ordered and plants that have yet to arrive - I’m fed up with getting no response from this company. Definitely will not be ordering again.”

Helpful Report

Posted 3 months ago

“Appalling at answering e mails and putting right poor delivery.I received an overwatered, broken dahlia way after the time it was meant to be delivered. On the website it whinges about how busy they have been. Well clearly not too busy to accept orders and take money from people. This company has clearly been a victim of its own success and its customer service needs a good kick up the proverbial”

Helpful Report

Posted 3 months ago

“I spent nearly £100 - only received half the order . The plants were poor quality. I have been trying to contact the office via the contact form and telephone calls but no one answers the phone. I contacted them over two weeks ago. I am still missing more than half the order. Very poor service. I have now tried Instagram to see if they respond.”

Helpful Report

Posted 3 months ago

Sarah Raven is rated 2.1 based on 238 reviews