Appalling business, with zero customer care but very eager to take new orders!! I have placed a large order and 3 plants were missing. They were omitted from my order, not marked for future dispatch. All items that I ordered were confirmed as 'in stock'. I've been trying to get in touch with Sarah Raven... to no avail. Emails bounce, phone line (dedicated to customer support) closed, online form sent with a generic auto-response email received advising "we are very busy.." The only line of communication that is open (for new orders) is answered by an advisor saying "I've no access to the existing orders, I can't help you, go onto the website, fill in a form...." I won’t be recommending this business due to the lack of support. I’ve made a conscious decision not to purchase from here again and have reported the missing products to my payment company. What a shame..!