Sarah Raven Reviews

3.0 Rating 109 Reviews
46 %
of reviewers recommend Sarah Raven
3.0
Based on 109 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
Read Sarah Raven Reviews

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 4 star review on 29th December 2022
Faith
Sarah Raven 4 star review on 29th December 2022
Faith
Sarah Raven 5 star review on 9th June 2022
Debbie
Sarah Raven 4 star review on 7th June 2022
Debbie
Sarah Raven 1 star review on 21st May 2022
Anonymous
Sarah Raven 1 star review on 21st May 2022
Anonymous
Sarah Raven 1 star review on 8th August 2021
Anne Marie McKirdy
3
Anonymous
Anonymous  // 01/01/2019
Order number 1684276. How lovely to open the Telegraph this morning and to see Sarah Raven’s smug face smiling at me from her beautiful garden - whilst her over promoted business takes advantage of thousands of disappointed customers during Covid 19. When I placed my order with Sarah Raven over a month ago the plant was showing as ‘in stock’, which means, by their own terms, it should have been available for dispatch within 2-4 weeks. So where is it?! Apparently ‘poor’ Sarah Raven has had so many orders that they are overwhelmed and massively delayed in fulfilling them. Unlike more responsible - and less greedy - online plant sellers, Sarah Raven did not start to restrict their daily order numbers to ensure a reasonable delivery time. As many have stated here, and with one or two other online plant suppliers, Sarah Raven has also totally shut down the ability to communicate with them in any reasonable way. Emailing them, as I have, yields no response. However we all note that they are dedicating staff time in order to reply to (or I am sure delete) bad reviews. Disgraceful. You should be concerned about your customers waiting for weeks on end for deliveries. So Sarah, I would like you to fulfil my order please? Stop using Covid19 as an excuse for disgusting service. You are not key workers. You sell plants. Stop being greedy and get on with it. I will now be writing to the Telegraph, Gardeners’ World and other publications to point them to all the terrible reviews and to show them how greedy and grabbing Sarah Raven’s business is in taking more orders than it can fulfil and that her media image is not at all what her business represents. WARNING. DO NOT PURCHASE FROM SARAH RAVEN.
Helpful Report
Posted 3 years ago
Having been a customer for years I'm disappointed - ordered £150+ with of bulbs in total and an order for a 90 bulb collection was not delivered (although all paid for). Now told that that collection is out of stock... spent a month preparing ground for it. When I contacted them the first person I spoke to didn't seem interested - not even an offer of a refund! Value of bulbs is 46.50... called again and wanted to know how they are going to resolve it. Apparently 'someone from senior management is going to call me'. I hope so. Its put me right off after so many years.
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Posted 3 years ago
It is now nearly mid May and the Alstroemerias I ordered at the beginning of March still haven't arrived. Why the delay? Will i ever get them. You are a very expensive firm and I expected a better service.
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Posted 2 years ago
All too often there are severe delays in orders. So I get a sweet pea root trainer kit but no sweet pea seeds. All ordered at the same time and shown as in stock. Same with jute netting for sweet pea iron frame which suddenly disappeared from order and now shows as unavailable. Living off the Sarah Raven name but very mediocre customer service especially given price points of products.
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Posted 3 years ago
Hit and miss with orders recently, some plants great and growing really well others like my much waited for dahlias a re disappointment the 3litre size not the pushy health plants I was expecting, a single shoot about 5cms tall! Leaves damaged and eaten ,ones covered in small bugs too. I think they have over expanded.
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Posted 3 years ago
There is a huge and gaping chasm between Sarah Raven’s glorious catalogues and what is actually dispatched to customers. My £50 order contained insipid and spindly plants that had all but given up the will to live and which bore little or no resemblance to what was expected. How they passed any kind of quality control before being dispatched is beyond me. Is no one tasked with checking things? Calls to customer services were answered by a string of people who had little idea of how to properly deal with an unhappy but very keen gardener who has spent a small fortune with SR in recent years. Sorry, but avoid is my top tip. You’ll probably do better for many things in your local supermarket and for a fraction of the price!
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Posted 1 year ago
Very dissatisfied with the order I received. As an enthusiastic and good gardener hardly anything has survived despite my best efforts. I will never purchase from her company again. A complete waste of time.
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Posted 2 years ago
Price of some of some seeds is ridiculous. £5.50 for 25 Broccoli Apollo seeds? Pelargoniums listed as young plants for £10.50 are little more than rooted cuttings. Used to be a big fan but will shop elsewhere now
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Posted 2 years ago
A very disappointing experience for my latest order. The only half decent plants were 3 bare rooted roses and the lily bulbs looked ok. However the snowdrops were dry and half dead, the geranium, was so small, at £9.95 hardly good value, whilst the thalictrum was not only damaged by frost, it was damaged by poor packaging too. It is still currently sitting on a windowsill trying to recover. No response from them either when I complained. Nothing like the glorious specimens in the catalogue. I certainly won't be shopping with this firm again. Definitely gone down hill.
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Posted 2 years ago
I placed an order on 24 September for 2 terracotta bulb bowls (website now stating that these won’t be available until March) despite one phone call and numerous emails as they are no longer manning the customer service line. Additionally I placed an order on 9 November for 3 zinc planters and have still not received them despite emailing the customer service line and being advised I should receive them in the middle of December (website now showing that they won’t be available until January. Shockingly poor customer service. Other companies have coped well but not Sarah Raven. Most disappointing.
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Posted 3 years ago
Plants ordered in March still not arrived even though when I contacted customer services who said they would send them out priority. Some of these plants were for a spring border do thats not going to happen now. As a gardener planning your garden is something to enjoy now devastated that my garden isnt going to look like it should..besides the money paid in March not to receive the plants is really upsetting. I am also waiting for part of another order. I think Sarah Raven needs to take control as her business is starting to go downhill fast.
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Posted 4 years ago
Ordered plants in March received email 9th May saying plants on way by 1st class Royal Mail.....not arrived a week later customer services said they would send them out priority..still not arrived Some of these plants were for a Spring border so that is now no longer happening too late. The other plants were for window boxes these should be planted and growing on now. Absolutely gutted my garden wont look like I had planned. No more using Sarah Raven
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Posted 4 years ago
Replaced the dying wallflower plugs when I phoned them. Sadly the replacements also died. These were a primrose colour. I treated the apricot plugs in the same way and they are thriving. Can’t be bothered to phone again.
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Posted 5 years ago
all my summer bedding Cosmos, giant antirinums, maigolds, arrived as over grown in the containers clearly been left too long, i hoped they would pick up when planted out, but no they are all pathetic even though they have the best of growing conditions, and are fed and watered properly. will NEVER buy her overpriced goods again. incidentally, the garden lights they have in the catalogue, at £22.00 i have bought in my local garden centre for £9.95!!!!
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Posted 5 years ago
Bought a beautifully illustrated combination of two types of tulips and wallflowers in the Autumn. Planted I two big tubs, the early flowering tulips are all diseased ,yellowing foliage most flower heads not developed at all ,those that did are strange small shapes and obviously blighted. The later tulips have yet to flower but look very well,same for the wallflowers. Complaint to customer service answered very slowly with formula letter,when followed up asked for photos which were sent and then no further reply. Very very poor service. Will never use again.
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Posted 7 years ago
Sarah Raven is rated 3.0 based on 109 reviews