Sarah Raven Reviews

Name: Sarah Raven
Rating: 2.06

2.1 Rating 238 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sarah Raven:

Sarah Raven

Visit Website

Email:

info@sarahraven.com

Location:

Perch Hill Farm, Willingford Ln, Robertsbridge
TN32 5HP

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

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“Hazel cells ordered in April to quickly fill and get going in a prepared gap in a mixed hedge - delivery cited and paid for as in a few days - finally arrived 14 June, hight of heat wave, all leaves crisped, no msg or idea as to still alive, near dead or dead. No reason given for such ridiculous delay during planting season in email response to my eventual complaint 2 weeks ago, when last tracking check showed picking date would be end June. Plants should have been ready to go when advertised. Hazel cells still being advertised on website today, again with no notice of delay to unsuspecting! Impossible time-wasting service and a great disappointment.”

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Posted 6 months ago

“Very disappointed with the quality of the plants: dead, broken, weak..just not what you expect. Customer service was very slow to respond. I have had refunds so that is the only good thing. What has happened??”

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Posted 6 months ago

“I received no confirmation email or order number but they took the money on my card. I luckily only ordered one dahlia plant. I’ve tried to contact them but having no order number makes it impossible by email and they have closed their phone line. I shall never ever use them again, to add insult to injury their emails encouraging you to buy with offers on plants keep landing in my inbox.”

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Posted 6 months ago

“What has happened at Sarah Raven? Ordered in April, delivery dates kept getting pushed back. Plants arrived in dribs and drabs either dead or in such terrible condition they weren’t viable. Finally got a refund for the majority of my order. I ended up buying lovely healthy plants from my local nursery. Unfortunately I will not be buying anything from Sarah Raven again. Sad to see so many poor reviews and her reputation going down hill.”

Helpful Report

Posted 6 months ago

“Plants ordered in March ,were due mid May. It is nearing the end of June and no plants have arrived. I spent £146. I have written three emails over the last month and have had no response and the phone lines are closed and you are not able to comment on social media. So there seems no way to find out what is going on. I have now contacted my bank for help.”

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Posted 6 months ago

“I think the 28% recommendation rating for Sarah Raven at the top of this page says it all. If I was a consumer business and I took 3 weeks to respond to emails from customers, whilst at the same time providing no contact telephone number for customers to call, I would not be in business very long. They do, however, provide an order telephone number which suggests they are all about bringing in as much money from new business as possible, whilst abdicating responsibility for any follow up customer service. This is a surefire way to lose the many dedicated customers you already have and to me is just so short sighted. I just spoke to a lovely, but understandably frustrated and exasperated sales person, who told me she cannot do anything about existing orders. She clearly spends her days fielding calls from angry customers just trying to get some form of response - anything - from the customer services team. It is really unacceptable for SR to say on the website that they have suspended their phone lines and can only be contacted by email when it takes weeks for them to respond. My first email about a non viable product was sent to customer services on Apr 24th. The first response from SR was almost 3 weeks later on May 13th. I received a confirmation the following day that a replacement had been ordered. Since then, no order has arrived and there's been no response to the follow up email I sent on June 2nd, to find out the status of my order. When I tried to track it online, it came back with 'no order found'. The upshot - it's coming up to 2 months since I first contacted SR and my query and order status remain unresolved. I guess my only option is to email AGAIN and hope someone responds. It's incredibly frustrating and just downright contemptuous of customers. Really Sarah Raven please do better.”

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Posted 6 months ago

“Wish I could leave no stars. I received a voucher for my birthday and paid for next day delivery as said items were supposedly in stock. I was expecting them to come today, Monday 9th June but looking at the tracker it said order received but delivery not until mid June. After taking money for next day delivery! I am so disappointed. I tried to ring but message said they were trying to catch up with emails and if you have already written to them not, to write again. I took this to mean they were dealing with complaints. Disgusting customer service and by the looks of it I am not alone in thinking this! I will not be purchasing anything else.”

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Posted 6 months ago

“Yodel are appalling parcel left in full view outside my gate, said was left in outhouse. Would have taken 2 seconds to open gate and leave out of sight. Fortunately not stolen, but I have the rest of my order still to be delivered so will keep my fingers crossed that next Yodel delivery person can make the effort to open my gate. This will be my last order with Sarah Raven.”

Sarah Raven 1 star review on 5th June 2025

Helpful Report

Posted 7 months ago

“I placed an order for 6 x 9cm pots of antirrhinums on 3rd April for delivery mid May. I received delivery in late May - but not of my order: I received 35 plug plants of 4 types of other plants which are absolutely no use to me at all. I am so disappointed as I had designed my planting scheme around these 6 plants. I sent an email straight away to advise. After hearing nothing, I phoned only to listen to a recorded message saying that no one was answering the phones as they were clearing a backlog of emails and I should expect a reply to my email in 5-7 days. I eventually received a reply but it was clearly a template email as they apologised for my plants arriving in a poor condition. When I pointed this out to them, I just got another "sorry". This is the 3rd time Sarah Raven have let me down and needed to refund me. Their standard of service for premium prices is appalling. I have given them 3 chances, I shall not be giving them a 4th.”

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Posted 7 months ago

“Customer service non existent. Have phoned sent emails but have heard nothing. Only received 3 out of 6 plants from a pot collection. Other plants arrived in dribs and drabs and in poor condition. Have used this company for years but never again!!!!”

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Posted 7 months ago

“Terrible customer service. Placed plant order in April - communication poor - date keeps moving. I can't get to speak to anyone despite emailing a week ago. I requested a refund but no response. Unable to contact by telephone. I rang the Sales line and was told 'to wait and see'. Just not good enough. Won't be using again.”

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Posted 7 months ago

“Not even worth one star. This company CANNOT value plants AT ALL. Plants ordered two months ago, and just arrived. The smallest most delicate seedlings arrived dehydrated, limp and stalks on three finished. Do not use this company. Photo won’t upload, which would show you the poor pathetic plants that arrived.”

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Posted 7 months ago

“package left by Yodel on the doorstep of 16 in our mews not 25/26a which is our house. Of course it has been taken. No response from email to Sarah Raven a few days ago.”

Sarah Raven 1 star review on 2nd June 2025

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Posted 7 months ago

“I ordered some herbs to replace the ones I had because they were tired. On the website no mention of them being plug plants, which are totally useless, and looked nothing like the photo. I shall not be buying from this company again.”

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Posted 7 months ago

“This is my third attempt to contact by email. The first email was acknowledged on 23 May, the second on 29 May. No response so far. I have also phoned and the message is always the office opens again tomorrow at 9am, which it never does. I am very unhappy with the service from Sarah Raven. The order was promised in early May. To date I have received 25% of the the order, despite your tracking system saying the full order has been dispatched. The Cosmos with Cool collection1 x 20 seedlings is all that has arrived. We have not received Cosmos bipinnatus Dazzler 4 x 10 seedlings or Cosmos and Ammi selection 1 x 20 seedlings. We are now unable to take any further deliveries until 25 th June, as we are away on holiday from tomorrow. I suggest the only option is to cancel the outstanding plants and credit my card accordingly. The lack of after sales service is the worst I have ever experienced.”

Helpful Report

Posted 7 months ago

“Ordered delayed, part sent in bad condition. Customer services only by email which did not get answered in their stated timescale. Refund offered, as unable to supply but not for the full cost of items not delivered! Beware …..Avoid and don’t say you haven’t been warned!”

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Posted 7 months ago

“Order in stock, postage 3 to 5 days. 7 days later... Tracking info...Order awaiting fulfilment. Whatever that's supposed to mean. I'm getting a bit fed up with gardening companies...all of them are greedy, they show amazing plants and good sized items but when they arrive (if they do) they're just teeny weeny plug plants stuffed into pots and often badly packaged, damaged rotten or dried out. Extortionate delivery for some, unless you spend over £80 to £100.”

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Posted 7 months ago

“Ordered several plants total value £105.00 several weeks ago. Ordered only what was supposedly in stock. Plants all came in dribs and drabs and none within the time scale that’s stated. Eventually sent an email as still had three plants outstanding. Received a generic reply asking for my patience but never reply regarding my order. Two of the three outstanding plants arrived. The salvia had only dead leaves on it but l have planted it in the hope it will revive. One plant still hasn’t arrived and to be honest l have given up. Please be aware when ordering.”

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Posted 7 months ago

“Plants arrived in very poor condition in separate deliveries over the last 8 weeks or so . Customer service is appalling . Having used the company for many years I will not be doing so again .”

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Posted 7 months ago

“1 star because you can't give 0 stars. Order delayed, delivery arrived eventually, but incomplete. Plant quality of what was delivered poor. They were so dry and bent in half. I've soaked in a jam jar to see if I can recover them. Order closed without delivering in full. I'm still expecting another 5 plants that are apparently not coming. Customer services phone lines closed as they have too many complaints to handle - which is very telling. Don't order from them, spend your money elsewhere.”

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Posted 7 months ago

Sarah Raven is rated 2.1 based on 238 reviews