Sarah Raven Reviews

Name: Sarah Raven
Rating: 2.06

2.1 Rating 238 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sarah Raven:

Sarah Raven

Visit Website

Email:

info@sarahraven.com

Location:

Perch Hill Farm, Willingford Ln, Robertsbridge
TN32 5HP

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

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“Wrong plant sent out. Others to follow but no appearance.Numerous emails and direct call to customer service to rectify and clarify delivery address. Three messages from yodel to say plants were being delivered. Never turned up on each occasion. Excellent in past but abysmal now. Company grown too big and cannot meet demand after promotions. Sadly that will be my last order. ( if it is ever completed).”

Helpful Report

Posted 5 months ago

“I have used the company for years without any problems but this year I have had delivery after delivery of damaged goods, plants not packaged properly and thrown about in transit. Delivery dates keep being put back and plants expected at the start of May are now due for delivery in June. Customer service is by chat message only and it takes days for a response. Something has gone terribly wrong with this company and I don’t think I will be using them in future.”

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Posted 5 months ago

“I'm suprised they have 2.6* reviews when they send out dead plants for a premium price!!! Absolutely appalling company and should be made to refund every single unhappy customer!!!”

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Posted 5 months ago

“Order fails to turn up. 40 minutes to talk to customer service. Order resent and plug plants, dry, withered or dead! Complained again. Another lot sent and in similar condition.”

Helpful Report

Posted 6 months ago

“Order fails to turn up. 40 minutes to talk to customer service. Order resent and plug plants, dry, withered or dead! Complained again. Another lot sent and in similar condition.”

Helpful Report

Posted 6 months ago

“Zinnia plug plants arrived all shriveled up and dry, these plants were not cheap I don't mind if you get quality. Sent twice to complain they haven't even acknowledged. Won't be ordering from this company again.”

Helpful Report

Posted 6 months ago

“Ordered Summer Salad pot collection. Three varieties. Two arrived okay but the third Nemesia Sunsatia Plus Papya virtually dead. Completely dried out and although watered and potted on they have just died. Completed contact form, no reply, emailed no reply, completed another contact form still nothing. No telephone contact. Really surprised at loss of personal contact which in the past has been helpful. Disappointed at the quality of plants.”

Helpful Report

Posted 6 months ago

“Customer service system is horrendous. Emailed weeks ago about a missing order and no reply. I managed to speak to someone after 1 hour wait who said they were in stock. 2 weeks later still no plants. Tried to phone a few times and either closed for training or closed for them catching up on their emails. I have emailed again as I haven’t time to sit on the phone to wait a hour to speak to someone but still no reply. Once this order is complete I will never use them again. Very disappointed.”

Helpful Report

Posted 6 months ago

“I received 5 DEAD and dried out seedlings in the post that had the eta changed 3 times. I have tried to request a refund 7 times over 3 weeks and I have still not heard a dicky bird from them. Over-priced plants, dreadful quality and absolutely non-existing customer service. God knows how this company has the good reputation it has!”

Sarah Raven 1 star review on 17th May 2025

Helpful Report

Posted 6 months ago

“I have had literally hundreds of plants over the years from Sarah Raven. Always excellent, always delivered promptly and with excellent Customer Services when I needed them. Fast forward to this year and an unacceptable delay in sending plants out, unable to call as they are only answering a back log of emails and no notice when plants will be delivered (so they are left outside all day in their packaging in this heat) ie no courtesy email, courier information - nothing! I too was told they were in stock, then early May now late May. Awaiting some plants, I ended up going to the Waitrose site, ordered the same item (cosmos) and they were delivered in 3 days! I’ve just seen SR isn’t even sending mine until the end of May!! No more orders again!!”

Helpful Report

Posted 6 months ago

“When ordered was told delivery early May then late May. Tracking says one part has been despatched but nothing every turned up. Message on phone says they have closed the phone lines so they can deal with emails. This used to be my 'go to' website. They let me down last year, so never again.”

Helpful Report

Posted 6 months ago

“Where do I start ? Shocking sums it up . Dead plug plants replaced eventually with more dead plug plants . Broken Dahlia tubers, also totally scrambled /mashed tarragon plants sent poorly packaged . Have unsubscribed to emails and will NEVER order again from Sarah Raven !”

Helpful Report

Posted 6 months ago

“I cannot get to speak to anyone, have emailed them but they say that it will be 5 to 7 days before they respond! I am waiting for 2x plays to arrive, have had no communication with them about the delays, the summer will be over soon and my plans for my garden have gone awry! I will not be using them again!”

Helpful Report

Posted 6 months ago

“Plants don’t arrive when they said they would. No communication from the company. Emails went unanswered and then when I rang I was on hold for 60 minutes. Then told my plants were being dispatched today and would arrive tomorrow. Not sure I believe this and I go away for 2 weeks in 6 days time. Shocking customer service I will never order from them again.”

Helpful Report

Posted 6 months ago

“Ordered a tomato plant collection of 5 varieties but it only 3 varieties sent and no explanation or apology for not sending the 2 varieties that I actually wanted. Have sent 2 emails to customer services over the last 2 weeks and no response. Shocking customer service. Won’t be using them again unfortunately.. she needs to concentrate on her company and not being featured in the Country Living magazine”

Helpful Report

Posted 6 months ago

“Ordered 18 plant set. PDP came 2.5.25. Failed to leave with neighbors,as requested. Returned plants to depot. Contacted customer service at Raven. Still waiting for response. DO NOT BUY FROM THIS COMPANY it may have been recommended by Monti Don on his gardening program. But it's disgraceful. BE WARNED. Carol”

Helpful Report

Posted 6 months ago

“I have ordered plug plants from this company for several years but this year they were very poor …. very spindly and poor condition. I salvaged what I could but so disappointing as they are not cheap and I’m not sure they will grow.”

Helpful Report

Posted 6 months ago

“Reading the recent comments and from my personal experience I just hope this company goes bust because they don’t take their customers seriously. It was very good during many years but ripping off customers seems their new strategy: huge delays in receiving plants which are not what you ordered or dead.”

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Posted 6 months ago

“Ordered 6 foxgloves, received 12 thyme plants. Zero response from customer services despite four emails over ten days. Absolutely shocking customer service and our experience seems to have been mirrored by many other recent customers.”

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Posted 6 months ago

“Plant arrived completely dead as it had only taken 24hours to arrive it must have been despatched dead. Only greenery are weeds in the pot”

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Posted 6 months ago

Sarah Raven is rated 2.1 based on 238 reviews