Sarah Raven Reviews

2.1 Rating 236 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Sarah Raven deliver? How long does Sarah Raven take to deliver? Does Sarah Raven deliver on time? How is accuracy and good condition of items delivered by Sarah Raven?

Returns

Customer Service

How can I contact Sarah Raven? How quickly does Sarah Raven resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Sarah Raven.

About Sarah Raven:

Sarah Raven

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

Got a Question?

am I going to receive the second hydrangea I have paid for? This is all so annoying and convoluted. Either reply and deliver or refund me please. I shall have to contact the ombudsman or take you to the small claims court which is not something I want to do. Please reply.

Helpful Report

Asked by Frances Upton (15 hours ago)

I have received part order and finding it impossible to get in touch with this company after spending £52.11 on six wallflowers I only received three. I googled their phone no turns out it’s incorrect Angela La Greca

Helpful Report

Asked by Angela La Greca (1 week ago)

What is the phone number for customer services

1 Helpful Report

Asked by Victoria Hope Thomson (1 week ago)

Why is your customerservice so poor?Why do you send emails out saying you are managing my orders and they are not sent?Maybe you should employ more staff .Your catalogues are very beguiling,it is a shame that the service is not up to standard,especially as you aremore pricey than other nurseries and have a supposedly good reputation.Reading other reviews it seems I am not alone in complaining.Please send my order or give me a refund.

Helpful Report

Asked by Mary,Susan Leal (3 months ago)

One of the packs of cosmos was looking half dead when I received it.The other 2 were fine.I potted them all up hoping it would recover.Unfortulately it did not.I ordered on 7.3 25 .Batch code 26.16.19 Not sure which one it was out of the three.

Helpful Report

Asked by Janice Acteson (4 months ago)

I have received a dahlia that has crown gall. I cannot find a way to contact sarah raven and am worried for other customers as well now. Why is it so hard to get hold of them?

1 Helpful Report

Asked by London Plains (2 years ago)