Sarah Raven Reviews

2.1 Rating 238 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Got a Question?

I am having problems placing my order on line.I tried several times yesterday.I cannot find a telephone number anywhere and would like help and would like to SPEAK to somebody who can assist me.

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Asked by Gail Copping (4 days ago)

I would like to buy some more Wallflower Sugar Rush Purple Bicolour. I noticed online they were out of stock. I bought mine within a collection of tulips & wallflowers. If they are not available can you provide me with a similar shade please to complement the pot arrangement I already have. Thank you

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Asked by Jane Brocklehurst (2 weeks ago)

am I going to receive the second hydrangea I have paid for? This is all so annoying and convoluted. Either reply and deliver or refund me please. I shall have to contact the ombudsman or take you to the small claims court which is not something I want to do. Please reply.

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Asked by Frances Upton (1 month ago)

I have received part order and finding it impossible to get in touch with this company after spending £52.11 on six wallflowers I only received three. I googled their phone no turns out it’s incorrect Angela La Greca

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Asked by Angela La Greca (1 month ago)

What is the phone number for customer services

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Asked by Victoria Hope Thomson (1 month ago)

Why is your customerservice so poor?Why do you send emails out saying you are managing my orders and they are not sent?Maybe you should employ more staff .Your catalogues are very beguiling,it is a shame that the service is not up to standard,especially as you aremore pricey than other nurseries and have a supposedly good reputation.Reading other reviews it seems I am not alone in complaining.Please send my order or give me a refund.

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Asked by Mary,Susan Leal (4 months ago)

One of the packs of cosmos was looking half dead when I received it.The other 2 were fine.I potted them all up hoping it would recover.Unfortulately it did not.I ordered on 7.3 25 .Batch code 26.16.19 Not sure which one it was out of the three.

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Asked by Janice Acteson (5 months ago)

I have received a dahlia that has crown gall. I cannot find a way to contact sarah raven and am worried for other customers as well now. Why is it so hard to get hold of them?

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Asked by London Plains (2 years ago)