Sarah Raven Reviews

2.1 Rating 235 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 235 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Sarah Raven deliver? How long does Sarah Raven take to deliver? Does Sarah Raven deliver on time? How is accuracy and good condition of items delivered by Sarah Raven?

Returns

Customer Service

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About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

How does Sarah Raven deliver?

Helpful Report

(2 days ago)

Sarah Raven delivers items by Postal Service and Courier.

Helpful Report

(2 days ago)

52.94%

Industry Average

“ No possibility to speak to anyone or get a reply to an email. You have no credibility unless your customer service works! Ordered plants with delivery date early June- never came! now showing delivery July when I’m away so no good to me. Cannot contact anyone or get a reply to an email. ”

- Una Woodhead

“ Split delivery then wrong delivery. Final delivery 6 weeks after order. Plants when delivered were a mix of colours NOT the colour ordered. Complete shambles ”

- Henry Brockbank

“ delivery very slow --multiple delivery dates for same order. 2 deliveries plants were damaged on arrival. complaints to customer service not responded too appropriately --only offered free delivery on next order! ”

- Julie Kennedy

Sarah Raven Reviews

Delivery - Average