Sarah Raven Reviews

Name: Sarah Raven
Rating: 2.02

2.0 Rating 249 Reviews

22 %

of reviewers recommend Sarah Raven

2.0

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

About Sarah Raven:

Sarah Raven

Visit Website

Email:

info@sarahraven.com

Location:

Perch Hill Farm, Willingford Ln, Robertsbridge
TN32 5HP

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

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“I received an item from Sarah raven on the 5th July which was damaged and the poppy was dead , I immediately went on line to complain and request a refund, I had an auto response confirmation and have not heard anything since I have since sent 3 requests for a refund and still nothing from them, disgusting customer service”

Helpful Report

Posted 1 year ago

“Ordered zinc trug, arrived on time but damaged. I immediately lodged a request for a refund as it was needed for a gift. Three weeks later and nothing except a standard email acknowledgement of my 'enquiry'. I've contacted them three times but there is no chat option and no telephone number. Absolutely appalling service. Avoid like the plague. NO REFUND RECEIVED.”

Helpful Report

Posted 1 year ago

“No telephone communication now and weeks to answer e.mail! Still advertising plants for sale but not honouring previous orders already paid for! What on earth is going on. It’s impossible to speak to them and get a refund. I’ve had good service before but now I will go to Amazon garden providers as you get quick efficient service and problems solved quickly. I would really like to see my money back!! No communication from them at all or refund.”

Helpful Report

Posted 1 year ago

“Everything!!! 8 weeks late plants almost dead, and everyone covered in blackspot. I dare'nt plant them in case it spreads to other plants. Two plants were 6" higher than box and were just bent over and snapped!!”

Sarah Raven 1 star review on 19th July 2025

Helpful Report

Posted 1 year ago

“I'd ordered a totally tangerine dahlia only to realise when it flowered it was actually the phantom. Lovely plant but certainly not the colour I was expecting. Contacted customer service, who must be overrun with issues as extremely slow to respond or acknowledge. Still no reply to date. I don't know if the service used to be better, it certainly isn't cheap.”

Helpful Report

Posted 1 year ago

“Poor quality plants. Non existent customer services. Contact over a week ago. I got a generated reply saying they will be in touch. NOTHING. Tried to ring after 5 working days. No answer. Customer Services are too busy answering emails to answer the phone. I do not recommend and I will not use again.”

Helpful Report

Posted 1 year ago

“Absolutely terrible company to deal with.Absolute zero customer service and advice.Still waiting for response from emails from last month .Not happy with the plants we had delivered.Phone line is non existent with recorded message saying lines are closed while we work through emails.Thus has gone on for weeks and now website is down .Have to report them to trading standards.Please read this before ordering from them if you are unlucky enough for them to answer the phone”

Helpful Report

Posted 1 year ago

“Where are the customer service team?. I ordered a lot of garden tools plus a few small items. The small items arrived , no sign of the rest, yet the email said they were despatched together. Very quick to take your money. However they are not keen to respond. No customer service line and so far no response to emails. I shall not use them again. Feeling bitterly let down. Yodel said the large tool parcel never arrived to them . I am considering contacting my credit card company.”

Helpful Report

Posted 1 year ago

“What has happened to this company?? I have used Sarah Raven for years. Premium prices - but the plants, deliveries and customer care made it worth paying the extra. Until now! Like others have said… poor plants - weak, dried out and spindly - half of which do not survive a week let alone a season. Deliveries haphazard - way out of timescales given when you place the order - and when they are finally dispatched - are disregarded by their chosen courier company and boxes of live plants are delivered wrong way up (quite an achievement when there are arrows printed ‘this way up’!) or ‘go missing’ as they are left in full view of passing traffic as courier ignores ‘safe place’ instructions… And to make matters worse - customer services seem nonexistent! All round a huge disappointment and will no longer be using Sarah Raven unless they rectify current order issues, and prove themselves… SO sad.”

Helpful Report

Posted 1 year ago

“Appalling company. My delivery kept being postponed then finally cancelled. They said they would refund. They haven't. I emailed to complain. No reply. I phoned and the automated message said phone lines were closed!!”

Helpful Report

Posted 1 year ago

“Appalling business, with zero customer care but very eager to take new orders!! I have placed a large order and 3 plants were missing. They were omitted from my order, not marked for future dispatch. All items that I ordered were confirmed as 'in stock'. I've been trying to get in touch with Sarah Raven... to no avail. Emails bounce, phone line (dedicated to customer support) closed, online form sent with a generic auto-response email received advising "we are very busy.." The only line of communication that is open (for new orders) is answered by an advisor saying "I've no access to the existing orders, I can't help you, go onto the website, fill in a form...." I won’t be recommending this business due to the lack of support. I’ve made a conscious decision not to purchase from here again and have reported the missing products to my payment company. What a shame..!”

Helpful Report

Posted 1 year ago

“Appalling - ordered 6 plants and all were pretty much dead like the photo. Also ordered two packs of 3 plants (i.e. 6 plants in total) and only received 2. Can't phone them unless you want to place an order. Used the online function to report but no-one replies.”

Helpful Report

Posted 1 year ago

“Ordered a dried flower arrangement, (an a gift) Advised it was dispatched 10th June. Still has not arrived, can’t contact anyone in customer service. Also waiting on live plants but reading the reviews, I’m going to ask to cancel (via email, if they reply) and request a full refund. It’s such a shame, lovely company when it first started but obviously hasn’t increased staff on the increase in their business. Very disappointing”

Helpful Report

Posted 1 year ago

“I ordered Ammi plants early in Spring for delivery in May. They were apparently sent in early June but have so far not arrived. I wonder what condition they will be in and have so far had no reply to my query.”

Helpful Report

Posted 1 year ago

“Wish I’d read the reviews before ordering From receiving plants that are half dead or not even ordered and plants that have yet to arrive - I’m fed up with getting no response from this company. Definitely will not be ordering again.”

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Posted 1 year ago

“Appalling at answering e mails and putting right poor delivery.I received an overwatered, broken dahlia way after the time it was meant to be delivered. On the website it whinges about how busy they have been. Well clearly not too busy to accept orders and take money from people. This company has clearly been a victim of its own success and its customer service needs a good kick up the proverbial”

Helpful Report

Posted 1 year ago

“I spent nearly £100 - only received half the order . The plants were poor quality. I have been trying to contact the office via the contact form and telephone calls but no one answers the phone. I contacted them over two weeks ago. I am still missing more than half the order. Very poor service. I have now tried Instagram to see if they respond.”

Helpful Report

Posted 1 year ago

“Ordered one plant which was lovely so decided to order a second. I received a dead plant with no life in it. Was on phone for over half hour before getting through to someone. I was told I would receive a replacement. After three emails being sent was told it's being packed now and will be sent this week. Still no plant. This has been going on for nearly 4 months. Absolutely disgusting customer service. I will never use this company ever again.”

Helpful Report

Posted 1 year ago

“I have used Sarah Raven for many years. However, I don't know if they have changed supplier? Nicotiana arrived and were very poor small plants abd damaged due to poor packaging. They said they would replace, when I chased they said no longer available! Another part of order not delivered. Being a professional gardener regrettably I will no longer use”

Helpful Report

Posted 1 year ago

“No customer service. Takes 2 weeks (if that) to respond to queries. The second part of my order has never arrived and they don't even have a phone line. Will never use again - stick to Gardening Express.”

Helpful Report

Posted 1 year ago

Sarah Raven is rated 2.0 based on 249 reviews