Sarah Raven Reviews

Name: Sarah Raven
Rating: 2.06

2.1 Rating 238 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sarah Raven:

Sarah Raven

Visit Website

Email:

info@sarahraven.com

Location:

Perch Hill Farm, Willingford Ln, Robertsbridge
TN32 5HP

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

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“Appalling - ordered 6 plants and all were pretty much dead like the photo. Also ordered two packs of 3 plants (i.e. 6 plants in total) and only received 2. Can't phone them unless you want to place an order. Used the online function to report but no-one replies.”

Helpful Report

Posted 4 months ago

“Ordered a dried flower arrangement, (an a gift) Advised it was dispatched 10th June. Still has not arrived, can’t contact anyone in customer service. Also waiting on live plants but reading the reviews, I’m going to ask to cancel (via email, if they reply) and request a full refund. It’s such a shame, lovely company when it first started but obviously hasn’t increased staff on the increase in their business. Very disappointing”

Helpful Report

Posted 4 months ago

“I ordered Ammi plants early in Spring for delivery in May. They were apparently sent in early June but have so far not arrived. I wonder what condition they will be in and have so far had no reply to my query.”

Helpful Report

Posted 4 months ago

“Wish I’d read the reviews before ordering From receiving plants that are half dead or not even ordered and plants that have yet to arrive - I’m fed up with getting no response from this company. Definitely will not be ordering again.”

Helpful Report

Posted 4 months ago

“Appalling at answering e mails and putting right poor delivery.I received an overwatered, broken dahlia way after the time it was meant to be delivered. On the website it whinges about how busy they have been. Well clearly not too busy to accept orders and take money from people. This company has clearly been a victim of its own success and its customer service needs a good kick up the proverbial”

Helpful Report

Posted 4 months ago

“I spent nearly £100 - only received half the order . The plants were poor quality. I have been trying to contact the office via the contact form and telephone calls but no one answers the phone. I contacted them over two weeks ago. I am still missing more than half the order. Very poor service. I have now tried Instagram to see if they respond.”

Helpful Report

Posted 4 months ago

“Ordered one plant which was lovely so decided to order a second. I received a dead plant with no life in it. Was on phone for over half hour before getting through to someone. I was told I would receive a replacement. After three emails being sent was told it's being packed now and will be sent this week. Still no plant. This has been going on for nearly 4 months. Absolutely disgusting customer service. I will never use this company ever again.”

Helpful Report

Posted 4 months ago

“I have used Sarah Raven for many years. However, I don't know if they have changed supplier? Nicotiana arrived and were very poor small plants abd damaged due to poor packaging. They said they would replace, when I chased they said no longer available! Another part of order not delivered. Being a professional gardener regrettably I will no longer use”

Helpful Report

Posted 4 months ago

“No customer service. Takes 2 weeks (if that) to respond to queries. The second part of my order has never arrived and they don't even have a phone line. Will never use again - stick to Gardening Express.”

Helpful Report

Posted 4 months ago

“Ordered houseplant Pelargonium Attar of Roses. Informed her we would be away and to defer delivery until after 24 June. It was despatched to our home address on 11 June and left on the front doorstep. When we returned home it was gone. One neighbour stated that she saw it there, and then disappeared. Tried to telephone about this, automated message said phones weee down. Could not reply to her earlier message. Poor communication. Would never buy from her again.”

Helpful Report

Posted 4 months ago

“No possibility to speak to anyone or get a reply to an email. You have no credibility unless your customer service works! Ordered plants with delivery date early June- never came! now showing delivery July when I’m away so no good to me. Cannot contact anyone or get a reply to an email.”

Helpful Report

Posted 4 months ago

“Asked to cancel order because a week after placing the order everything went in sale. Yet did not received my order. Order then arrived and I asked for some compensation. Plants also in v poor condition. Have been trying to contact customer service for the last ten days. No reply. Worst ever customer experience. System will not even accept photo of rubbish plant.”

Helpful Report

Posted 4 months ago

“Split delivery then wrong delivery. Final delivery 6 weeks after order. Plants when delivered were a mix of colours NOT the colour ordered. Complete shambles”

Helpful Report

Posted 4 months ago

“Appalling customer service, infact its non existent. The telephone number is disabled, because they're so busy, so your only option is to use the message service. You receive a standard response, telling you a response will be given in 5 to 7 days. GUESS WHAT - No Response. Customers just want to be updated in a timely manner, not left to chase and chase. When you pay a premium for plants, pay upfront, you expect the product to arrive and when it doesn't arrive you want to know why . This is the last order Sarah Raven gets from me.”

Helpful Report

Posted 4 months ago

“I placed several orders. They arrived late or not at all. Plants that did arrive were small, in poor condition and in one case the wrong plant. Two plant collections I ordered were delayed until it was too late to get them anywhere else. I was then told the order could not be fulfilled and I would be refunded. No refund has yet arrived. Emails go unanswered”

Sarah Raven 1 star review on 20th June 2025

Helpful Report

Posted 4 months ago

“The plants were bought with a birthday gift card. I ordered 3 orange thyme and a rudbekia because the plants on the photographs looked in excellent condition and it said they were in stock. After a long wait half of my order arrived. The packaging was in perfect condition but the thyme plants inside were sparse and thin and half dead. Nothing like the plants shown so I sent an email re my disappointment. No reply as yet. A week or so later the rudbekia arrived. It had leaves but that was about all the remainder of the plant had left. A total of 7 stems had been cut off. Another email was sent re my disappointment. If the plants sent were an example of what to expect then I will not be ordering again because the garden centres in my area look like Chelsea flower show winners in comparison. I can't fault Yodel as the boxes were in perfect condition. I'm just sad that the plants that I was excitedly looking forward to receiving turned out to be so disappointing. I have tried to post my photos but for some reason it keeps telling me to try again later. Which I will do.”

Helpful Report

Posted 4 months ago

“My plants arrived in an awful state all yellow and dying. I emailed the same day and was told they would send me replacements. After 2 weeks of not hearing anything I emailed again and was told that they were not.ordered and were now out of stock. I have sent numerous emails and have just been told they will refund me. No apology for them not being reordered straight away. Ruined my plan for my garden this year. Shocking customer service and quality of plants. I have had plants from S R for over 10 years and the quality has got worse over the last 4 years. Won’t be getting anything else from them any more.”

Helpful Report

Posted 4 months ago

“Plants arrived damaged and 1 completely missing. Sent photo's 14 days ago but no response - dreadful customer service .”

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Posted 4 months ago

“Funny how they can keep the customer service line closed but the sales line open. Spoke to a lovely lady who understandably can only place orders and send messages through to a different team. They really need to think about expanding the team or something. Dahlias arrived in the worst condition you have ever seen. No reply 4 weeks later. Chargeback in place.”

Helpful Report

Posted 4 months ago

“delivery very slow --multiple delivery dates for same order. 2 deliveries plants were damaged on arrival. complaints to customer service not responded too appropriately --only offered free delivery on next order!”

Helpful Report

Posted 4 months ago

Sarah Raven is rated 2.1 based on 238 reviews