Sarah Raven Reviews

Name: Sarah Raven
Rating: 2.02

2.0 Rating 249 Reviews

22 %

of reviewers recommend Sarah Raven

2.0

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

About Sarah Raven:

Sarah Raven

Visit Website

Email:

info@sarahraven.com

Location:

Perch Hill Farm, Willingford Ln, Robertsbridge
TN32 5HP

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 6 foxgloves, received 12 thyme plants. Zero response from customer services despite four emails over ten days. Absolutely shocking customer service and our experience seems to have been mirrored by many other recent customers.”

Helpful Report

Posted 1 year ago

“Plant arrived completely dead as it had only taken 24hours to arrive it must have been despatched dead. Only greenery are weeds in the pot”

Helpful Report

Posted 1 year ago

“Unreliable and a risk. Seedlings arrived in the most poor quality that I have ever come across. Dead! Replacements are not possible "out of stocK', refunds will not do much now. Season totally ruined.”

Helpful Report

Posted 1 year ago

“When you order with Sarah Raven it is essential that you study their terms and conditions because this is one of those rare companies that puts sticking to its T&C ahead of customer satisfaction. And I mean really study them…. You also need to be aware that on the basis of my and my wife’s seperate experiences, SR do not deign to communicate with customers. If there’s a delay in your order you are expected to find this out yourself. If you think phoning them is an answer be careful: maybe my experience isn’t typical but they tell fibs and then claim they don’t keep records of calls and you should have e-mailed. The odd thing is that they should treat gardeners this way. Gardeners. Let me put it this way: I get consistently better customer service from a giant mail order group with links to a South American river than from this unfriendly group. The plants? Oh, they can be very good, but I’ d rather buy them from nicer people.”

Helpful Report

Posted 1 year ago

“Tulips this year a big disappointment. While some performed well at least 50% have either come up blind or not at all.”

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Posted 1 year ago

“Be very careful.... i would never buy again. Ordered plants in January and still no delivery. Delivery date keeps moving back. They take your money as soon as you place the order, NOT when they deliver. I have emailed them but NO response. This is a RIP OFF Company.”

Helpful Report

Posted 1 year ago

“Purchased barefoot roses and received brittle twigs. All the soaking ,planting with root grow and attention ever going to get the dead material I received growing. Will stick to David Austin and Harkness roses in future that never fail .”

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Posted 1 year ago

“I have used Sarah Raven for several years but the quality has really gone downhill in the last 2 years. So far this year all the plants I have received have been sent loose in the box and are smashed up when they arrive, very disappointing quality.”

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Posted 1 year ago

“Two shocking experiences withSR order Ordered 6 bare root strong Annabelle hydrangeas last fall- NONE HAVE SURVIVED although all others are now in bud Not having learnt ordered bare root hedging which arrived in a sodden broken box So pathetically tiny not worth the effort of planting- have replaced at my local nursery With much stronger cheaper plants _ never AGAIN”

Helpful Report

Posted 1 year ago

“Be very careful . After years of using my bulb order was never completed . No customer service despite emails phonecalls nofollow up . Missed growing as few that arrived were too late . No follow up or apologies. In the end I gave up as nursing my sick husband . Will never order again . A shame grown too big .”

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Posted 1 year ago

“Slow delivery, damaged goods when the order finally arrived. Kept waiting on the phone for 30 minutes on both occasions I tried to make contact. No reply to two emails.”

Helpful Report

Posted 1 year ago

“Paid for items I haven’t received they were missing in my delivery and 5 weeks later no response to my multiple emails and no refund?? What an absolute joke. Customer service are non existent. Photos and products look good but the quality and service is horrible, do not be fooled. There’s WAY better businesses to order from with excellent service and quality and for much cheaper too.”

Helpful Report

Posted 1 year ago

“Ordered bulbs on 21st November after advert said 'expect despatch within 3 days' .So far I have received countless emails expounding their company virtues, but sadly no bulbs or update on order and no reply from email to customer services. Marketing is certainly a lot better than the service!! I have requested a refund if bulbs are not despatched early this week. By contrast I have now used Farmer Gracy and WOW !! what a totally professional and friendly firm who also have competitive pricing and good quality produce. I have no connection to the firm or interest in giving false praise.”

Helpful Report

Posted 1 year ago

“Disingenuous company. Lied about dispatch times, didn't send half the order. When I requested the rest of my order, they cancelled it. Avoid.”

Helpful Report

Posted 1 year ago

“Awful customer service! My elderly mother purchased £650 worth of massively over priced Christmas gifts for her family over the phone as she can’t make it to the shops. Trying to stop the order and return items hasn’t been easy and you are kept waiting and waiting for customer services to get back to you. ☹️”

Helpful Report

Posted 1 year ago

“Ordered Bulbs - waited a long time for delivery, delivery did not happen, no one tried [i have cameras] and was told to collect from a depot 1 hr away. Complained and g said delivered. Spent a long time trying time [ 2 hrs] trying to contact someone and they they would be sent again - did not happen Always a long cue time to contact customer services can be position 36 etc. Awful customer services - do not bother”

Helpful Report

Posted 1 year ago

“Had an issue with a gift voucher and it not arriving, have tried phoning for a week. Today I am number 26th in the queue and have moved 3 places in 17 mins. Funnily enough if you choose sales, they answer quickly but they can't help you. I tried WhatsApp and that is a bot saying phone. No response on email either. SHOCKING service!!!”

Helpful Report

Posted 1 year ago

“I order some Pelargoniums I waited 8 weeks for delivery, after calling them they said it was because they were in 2L pots. OK They arrived yesterday one pot has only 1 leaf in it I believe I paid around £17 for this leaf. I too have had several items delivered and not been happy but kept ordering as I thought it maybe a one off sadly not.”

Helpful Report

Posted 2 years ago

“I bought a gift card for a friend’s special birthday. She ordered various plants with it only to find some of the order was cancelled. There was no alternative given. So basically you have taken money and not given anything for it. I’ve just heard about this tonight and I am furious. You have now lost a regular customer.”

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Posted 2 years ago

“Whats wrong with this company”

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Posted 2 years ago

Sarah Raven is rated 2.0 based on 249 reviews