Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.07

2.1 Rating 236 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sarah Raven:

Sarah Raven

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for items I haven’t received they were missing in my delivery and 5 weeks later no response to my multiple emails and no refund?? What an absolute joke. Customer service are non existent. Photos and products look good but the quality and service is horrible, do not be fooled. There’s WAY better businesses to order from with excellent service and quality and for much cheaper too.”

Helpful Report

Posted 9 months ago

“Ordered bulbs on 21st November after advert said 'expect despatch within 3 days' .So far I have received countless emails expounding their company virtues, but sadly no bulbs or update on order and no reply from email to customer services. Marketing is certainly a lot better than the service!! I have requested a refund if bulbs are not despatched early this week. By contrast I have now used Farmer Gracy and WOW !! what a totally professional and friendly firm who also have competitive pricing and good quality produce. I have no connection to the firm or interest in giving false praise.”

Helpful Report

Posted 9 months ago

“Disingenuous company. Lied about dispatch times, didn't send half the order. When I requested the rest of my order, they cancelled it. Avoid.”

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Posted 9 months ago

“Awful customer service! My elderly mother purchased £650 worth of massively over priced Christmas gifts for her family over the phone as she can’t make it to the shops. Trying to stop the order and return items hasn’t been easy and you are kept waiting and waiting for customer services to get back to you. ☹️”

Helpful Report

Posted 9 months ago

“Ordered Bulbs - waited a long time for delivery, delivery did not happen, no one tried [i have cameras] and was told to collect from a depot 1 hr away. Complained and g said delivered. Spent a long time trying time [ 2 hrs] trying to contact someone and they they would be sent again - did not happen Always a long cue time to contact customer services can be position 36 etc. Awful customer services - do not bother”

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Posted 10 months ago

“Had an issue with a gift voucher and it not arriving, have tried phoning for a week. Today I am number 26th in the queue and have moved 3 places in 17 mins. Funnily enough if you choose sales, they answer quickly but they can't help you. I tried WhatsApp and that is a bot saying phone. No response on email either. SHOCKING service!!!”

Helpful Report

Posted 10 months ago

“I order some Pelargoniums I waited 8 weeks for delivery, after calling them they said it was because they were in 2L pots. OK They arrived yesterday one pot has only 1 leaf in it I believe I paid around £17 for this leaf. I too have had several items delivered and not been happy but kept ordering as I thought it maybe a one off sadly not.”

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Posted 1 year ago

“I bought a gift card for a friend’s special birthday. She ordered various plants with it only to find some of the order was cancelled. There was no alternative given. So basically you have taken money and not given anything for it. I’ve just heard about this tonight and I am furious. You have now lost a regular customer.”

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Posted 1 year ago

“Whats wrong with this company”

Helpful Report

Posted 1 year ago

“After 3 emails for help no replies only asking after buying geranium not flowering wanted help Very poor customer service”

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Posted 1 year ago

“Consistently failed to deliver items as ordered, cancelling so late in the year that I can't buy them elsewhere. Avoid like the plague! The one item they did manage to deliver was in very poor condition.”

Helpful Report

Posted 1 year ago

“I’ve given Sarah Raven several chances thinking I’d just been unlucky with unhealthy plants - but never again. All the seedlings I brought were weak and haven’t grown to much. Being extremely expensive I was expecting something special- what a waste of money and time. I’ve done better from B and M and my local market for a fraction of the price.”

Helpful Report

Posted 1 year ago

“Terrible experience with my orders. send this query to the company waiting for reponce.. The order in total was £34.85 with the 10% discount come to £31.37. I received refund of you £27.88. Could you explain why? I’m very disappointed with the delivery service first ,secondly not receiving the plants or replacements and last but not least not received full refund. I’m looking forward to your response. Very disappointed.”

Helpful Report

Posted 1 year ago

“The plant was dead on arrival today. Not happy as it was a present for my sister for her birthday. Would think twice about ordering from you again.”

Sarah Raven 1 star review on 25th June 2024

Helpful Report

Posted 1 year ago

“Placed an order back in March, endless delays terrible quality of plants some dead most very small. Long wait for reply to emails, with a £1 refund, was so disappointed as have bought from them for years, will think twice about placing another order.”

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Posted 1 year ago

“sent faulty dahlia plants back and never even got an email back never mind a refund”

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Posted 1 year ago

“I ordered my plants in February/ March to be delivered at the beginning of June. I was told that the plants would be delivered on the Friday of Bank Holiday weekend at the end of May and had to ask a friend to go around to pick them up for me. The plants eventually arrived with Yodel on the Tuesday, completely dead. I have so far written an email and telephoned twice to request a refund. I have had no reply to the email and no refund. Additionally I havbe bought the same plants for one third of the price elsewhere. They are more established and most importantly healthy. I will never use this company again.”

Helpful Report

Posted 1 year ago

“I ordered plants at the beginning of April . I have chased up the delivery and was told the plants were delayed . It is now into the third week of June and still NOT delivered . Avoid this company and go to your local nurseries or a competitive reliable company . Robbie Gethin”

Helpful Report

Posted 1 year ago

“In March a pack of plants ordered as a birthday gift for friends April birthday. Immediately order was confirmed delivery delay was announced - then another - then another! I have rung & emailed - no help forthcoming or a reply or plants & it’s now mid June! Worst online experience EVER!! Is Sarah Raven still trading as phone number unobtainable today?”

Helpful Report

Posted 1 year ago

“Terrible experience this year.Endless delays, orders not fulfilled , the wrong plants sent, poor quality plants, a dud dahlia that failed to sprout and the last straw….. My Nemesia arrived upside down, crushed and broken with soil all over the box- they were not packed properly. No response to my email,in regard to this last issue,for four days. Next stop- contacting Sarah Raven herself.! Such disappointment in the quality and service of Sarah Raven Kitchen and Garden Ltd.”

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Posted 1 year ago

Sarah Raven is rated 2.1 based on 236 reviews