Ordered bulbs on 21st November after advert said 'expect despatch within 3 days' .So far I have received countless emails expounding their company virtues, but sadly no bulbs or update on order and no reply from email to customer services. Marketing is certainly a lot better than the service!! I have requested a refund if bulbs are not despatched early this week. By contrast I have now used Farmer Gracy and WOW !! what a totally professional and friendly firm who also have competitive pricing and good quality produce. I have no connection to the firm or interest in giving false praise.