Sarah Raven Reviews

Name: Sarah Raven
Rating: 2.06

2.1 Rating 238 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sarah Raven:

Sarah Raven

Visit Website

Email:

info@sarahraven.com

Location:

Perch Hill Farm, Willingford Ln, Robertsbridge
TN32 5HP

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In March a pack of plants ordered as a birthday gift for friends April birthday. Immediately order was confirmed delivery delay was announced - then another - then another! I have rung & emailed - no help forthcoming or a reply or plants & it’s now mid June! Worst online experience EVER!! Is Sarah Raven still trading as phone number unobtainable today?”

Helpful Report

Posted 1 year ago

“Terrible experience this year.Endless delays, orders not fulfilled , the wrong plants sent, poor quality plants, a dud dahlia that failed to sprout and the last straw….. My Nemesia arrived upside down, crushed and broken with soil all over the box- they were not packed properly. No response to my email,in regard to this last issue,for four days. Next stop- contacting Sarah Raven herself.! Such disappointment in the quality and service of Sarah Raven Kitchen and Garden Ltd.”

Helpful Report

Posted 1 year ago

“First order - items still haven't arrived despite dispatch message. Messages by email and chat ignored. Second order - I received a tall box with a heap of broken plants and soil at the bottom.”

Helpful Report

Posted 1 year ago

“Several plants ordered but quality not good. Brachyscome multifida x 10 seedlings no life visible but tried to give them some TLC, all to no avail. Cosmos Apricot Lemonade x 10 seedlings, managed to help two of these. Dahlia, part of Abigail's Entourage never received. The company / Yodel tracking was useless. Most of the order had been delivered and thus no way of searching for missing plants. On phoning the company I didn't need to name the missing plant - it was known by them to be out of stock but there had been apology or explanation from Sarah Raven although a refund was offered immediately when I made contact. Very poor practice that it is down to the customer to do the chasing when orders cannot be honoured.”

Helpful Report

Posted 1 year ago

“My Cosmos arrived in a terrible dry and wilted state , half of which have now died , Heliotrope and verbena in similar state .....customer services did not pick up at all on Friday afternoon ? and this morning I was told that my Antirrhinums have been cancelled by them , why they did not say ! I do feel that given the cost of these plants the quality is very poor .I have now asked for a refund ..I agree with the person who said in their review that the web site and catalogue have wonderful pictures of masses of flowers ,its a pity they don't send them out to paying customers.”

Helpful Report

Posted 1 year ago

“Still waiting for over £20 worth of plants and seeds that were supposed to be sent weeks ago, had no communication from Sarah Raven and will never ever order from here again.”

Helpful Report

Posted 1 year ago

“Sadly all the plants arrived in a withered yellow condotion. I did email the company to sort this out but the email was returned and unasnwered.”

Helpful Report

Posted 1 year ago

“Awful, cheap ink bottle vases. The stained glass colours soon completely fade when put on a window sill. These are not coloured glass at all but a cheap coloured film over the glass. Really expensive products that are actually cheap and nasty. Customer services don't want to know. Do not buy. Shocking how they can charge so much for a load of rubbish”

Helpful Report

Posted 1 year ago

“I placed an order for 120 seedlings with Sarah Raven at the start of March. It's now the end of April, and I have only received 25 seedlings out of the 120 that I ordered. Since March, I have received around 10 emails informing me of various delays with my order. Each plant has been delayed by 4-6 weeks, adding significant frustration to the process. While their website showcases beautiful flower bouquets, the reality is that they have been unable to deliver on their promises. Regrettably, this experience has left me thoroughly dissatisfied, and I won't be returning to this company for future purchases.”

Helpful Report

Posted 1 year ago

“Our order due mid-April is delayed until 'sometime on May'. Contacted customer services as we are away for some of that time. They said they could not say when in May, nor could they avoid delivery in the time we are away. They were exceedingly unhelpful asking whether a neighbour could take receipt - issue is they need to be planted and watered quickly on receipt. We have had to cancel order and plans for this year's garden ruined. Dreadful company who don't care - AVOID!!!”

Helpful Report

Posted 1 year ago

“Scam website, avoid!”

Helpful Report

Posted 1 year ago

“Absolute shocking service. I made the error of sending a packet of seeds to the wrong address. ONE PACKET. I immediately contacted Sarah Raven through their chatbot and customer support line to be told that it was 'already processed' and that they would not cancel the order or organise a refund. Their only option was to refuse the order and send it back at my expense. As slick an operation as they think they are, this is a scam. They are not Amazon, dealing with 000's orders per hour. I will not be purchasing from these rip-off merchants again. It is an insult on so many fronts.”

Helpful Report

Posted 1 year ago

“Very disappointed. I order two packets of sweet pea seeds that I had used before. These arrived this morning - February 24 with a use by date of December 2024. I have never received seeds - from a reputable and not cheap firm - with less than 2 years let alone only 10 months to use. I contacted Customer Services and the response from Aimee was 'Hello, sorry to hear you are disappointed with your order, your feedback will be passed onto our nursery team.' - not acceptable and shows no concern re valid customer feedback. Poor service and feedback seems to be a recurring theme with Sarah Raven site and products - I will be very cautious before using again.”

Helpful Report

Posted 1 year ago

“Ordered a bird bath for my friend's special birthday, arrived completely broken. Terrible packaging. They said they would send another the next day, nothing arrived for 10 days. Phoned back, no items in stock. This company clearly has no idea what they're doing. Avoid.”

Helpful Report

Posted 2 years ago

“Tubers we’re quite appalling and after requests for replacement the new ones were actually worse. Very disappointed”

Helpful Report

Posted 3 years ago

“Very disappointed,awful quality on dahlia tubers,very poor display also thought they could put other varieties in the place of specifically ordered ones,now flowered they care clearly not what I ordered.”

Helpful Report

Posted 3 years ago

“I revived the wort specimens of seedlings I have ever seen . Not only were they dead and took days to get to me they were clearly so root bound they should have never been sent in the first place . The pots I ordered were also cheap inferior quality plastic compared with others . It’s a pity as the advertising and promotion of its products has really been done beautifully . Unfortunately the products do not match up my first and last order . Go to your local garden centre instead .”

Sarah Raven 1 star review on 21st May 2022

Helpful Report

Posted 3 years ago

“There is a huge and gaping chasm between Sarah Raven’s glorious catalogues and what is actually dispatched to customers. My £50 order contained insipid and spindly plants that had all but given up the will to live and which bore little or no resemblance to what was expected. How they passed any kind of quality control before being dispatched is beyond me. Is no one tasked with checking things? Calls to customer services were answered by a string of people who had little idea of how to properly deal with an unhappy but very keen gardener who has spent a small fortune with SR in recent years. Sorry, but avoid is my top tip. You’ll probably do better for many things in your local supermarket and for a fraction of the price!”

Helpful Report

Posted 3 years ago

“I'm a huge fan of Sarah Raven I think her cut flowers are truly aspirational. However, this is my second experience of waiting weeks for an order. She charges the same as other online companies and they manage to get the deliveries shipped to you within a week. I think she needs to employ more staff as this is truly unacce”

Helpful Report

Posted 3 years ago

“Several orders... Tubers arrived with gall Tubers qrrived broken and bot viable Aubergines arrived drenched and rotted Comsot arrived behaded and shriveled. One missing. Delivery sat for 2 days before it said it would arrive Never again.”

Helpful Report

Posted 3 years ago

Sarah Raven is rated 2.1 based on 238 reviews