Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.94

2.9 Rating 112 Reviews

45 %

of reviewers recommend Sarah Raven

2.9

Based on 112 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 4 star review on 29th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In March I ordered 15 items in the crimson silk pot collection-5cosmos5petunias and 5 salvias, which according to the brochure would be despatched from April.As I was going on holiday mid May I hoped to get them so I could plant before leaving and informed Sarah Raven of this in the hope they would be given priority.I was told if the plants were held over the nursery only start the process after the requested date.It is not made clear that you do not retain your place in the queue but go to the back of the queue and start again-a very strange aspect of customer service-and I did not realise this until I wrote again about a week ago to ask when I could expect the plants,having heard nothing. At this point the company apologised and as a”gesture of goodwill” said they would refund the money but fulfill the order.The plants arrived today,3 petunias,3salvias and 5 cosmos ,2of which were broken at the bottom of the stem.I had not cancelled the order or asked for a refund so I am now tasked with trying to fill the deficit,had I known I would have bought locally weeks ago. The customer service needs a massive injection of clear and regular communication.The plants are vastly overpriced and I shall be buying elsewhere in future. If I could give no stars I would.My advice.....Avoid at all costs,buy elsewhere.”

Helpful Report

Posted 5 years ago

“Awful. Don't waste your time or money”

Helpful Report

Posted 5 years ago

“Lured by a pretty catalogue, my daughter bought bulbs and seeds from you. Very poor viability and not true to description. I am an experienced grower. I will urge others to avoid your products.”

Helpful Report

Posted 5 years ago

“I have been unable to order an Acanthus. I clicked to get an email to inform me when it would be back in stock. I received the email the next day but when I tried to order it was out of stock. The same thing happened the next day. Email arrives to tell me the plant was in stock. Went online within the hour to buy but it was unavailable again. Called up to try and order but was soundly rebuffed. No attempt to be helpful or to supply the plants. I have given up and bought elsewhere. Very poor service. Will not use again.”

Helpful Report

Posted 5 years ago

“My husband ordered a quite expensive gardening apron from the Sarah Raven catalogue back in early Dec as a Christmas present for me. It still hasn't arrived. He has chased it but had the usual formulaic letter promising it asap but would have appreciated knowing it wouldn't still be here by Feb. Poor customer service and communication. Will think twice before ordering again.”

Helpful Report

Posted 6 years ago

“Bought a beautifully illustrated combination of two types of tulips and wallflowers in the Autumn. Planted I two big tubs, the early flowering tulips are all diseased ,yellowing foliage most flower heads not developed at all ,those that did are strange small shapes and obviously blighted. The later tulips have yet to flower but look very well,same for the wallflowers. Complaint to customer service answered very slowly with formula letter,when followed up asked for photos which were sent and then no further reply. Very very poor service. Will never use again.”

Helpful Report

Posted 8 years ago

Sarah Raven is rated 2.9 based on 112 reviews