Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.07

2.1 Rating 236 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sarah Raven:

Sarah Raven

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for 6 x 9cm pots of antirrhinums on 3rd April for delivery mid May. I received delivery in late May - but not of my order: I received 35 plug plants of 4 types of other plants which are absolutely no use to me at all. I am so disappointed as I had designed my planting scheme around these 6 plants. I sent an email straight away to advise. After hearing nothing, I phoned only to listen to a recorded message saying that no one was answering the phones as they were clearing a backlog of emails and I should expect a reply to my email in 5-7 days. I eventually received a reply but it was clearly a template email as they apologised for my plants arriving in a poor condition. When I pointed this out to them, I just got another "sorry". This is the 3rd time Sarah Raven have let me down and needed to refund me. Their standard of service for premium prices is appalling. I have given them 3 chances, I shall not be giving them a 4th.”

Sarah Raven 1 star review on 5th June 2025

Helpful Report

Posted 3 months ago

“Customer service non existent. Have phoned sent emails but have heard nothing. Only received 3 out of 6 plants from a pot collection. Other plants arrived in dribs and drabs and in poor condition. Have used this company for years but never again!!!!”

Helpful Report

Posted 3 months ago

“Terrible customer service. Placed plant order in April - communication poor - date keeps moving. I can't get to speak to anyone despite emailing a week ago. I requested a refund but no response. Unable to contact by telephone. I rang the Sales line and was told 'to wait and see'. Just not good enough. Won't be using again.”

Helpful Report

Posted 3 months ago

“Not even worth one star. This company CANNOT value plants AT ALL. Plants ordered two months ago, and just arrived. The smallest most delicate seedlings arrived dehydrated, limp and stalks on three finished. Do not use this company. Photo won’t upload, which would show you the poor pathetic plants that arrived.”

Helpful Report

Posted 3 months ago

“package left by Yodel on the doorstep of 16 in our mews not 25/26a which is our house. Of course it has been taken. No response from email to Sarah Raven a few days ago.”

Sarah Raven 1 star review on 2nd June 2025

Helpful Report

Posted 3 months ago

“I ordered some herbs to replace the ones I had because they were tired. On the website no mention of them being plug plants, which are totally useless, and looked nothing like the photo. I shall not be buying from this company again.”

Helpful Report

Posted 3 months ago

“This is my third attempt to contact by email. The first email was acknowledged on 23 May, the second on 29 May. No response so far. I have also phoned and the message is always the office opens again tomorrow at 9am, which it never does. I am very unhappy with the service from Sarah Raven. The order was promised in early May. To date I have received 25% of the the order, despite your tracking system saying the full order has been dispatched. The Cosmos with Cool collection1 x 20 seedlings is all that has arrived. We have not received Cosmos bipinnatus Dazzler 4 x 10 seedlings or Cosmos and Ammi selection 1 x 20 seedlings. We are now unable to take any further deliveries until 25 th June, as we are away on holiday from tomorrow. I suggest the only option is to cancel the outstanding plants and credit my card accordingly. The lack of after sales service is the worst I have ever experienced.”

Helpful Report

Posted 3 months ago

“Ordered delayed, part sent in bad condition. Customer services only by email which did not get answered in their stated timescale. Refund offered, as unable to supply but not for the full cost of items not delivered! Beware …..Avoid and don’t say you haven’t been warned!”

Helpful Report

Posted 3 months ago

“Order in stock, postage 3 to 5 days. 7 days later... Tracking info...Order awaiting fulfilment. Whatever that's supposed to mean. I'm getting a bit fed up with gardening companies...all of them are greedy, they show amazing plants and good sized items but when they arrive (if they do) they're just teeny weeny plug plants stuffed into pots and often badly packaged, damaged rotten or dried out. Extortionate delivery for some, unless you spend over £80 to £100.”

Helpful Report

Posted 3 months ago

“Plants arrived in very poor condition in separate deliveries over the last 8 weeks or so . Customer service is appalling . Having used the company for many years I will not be doing so again .”

Helpful Report

Posted 3 months ago

“1 star because you can't give 0 stars. Order delayed, delivery arrived eventually, but incomplete. Plant quality of what was delivered poor. They were so dry and bent in half. I've soaked in a jam jar to see if I can recover them. Order closed without delivering in full. I'm still expecting another 5 plants that are apparently not coming. Customer services phone lines closed as they have too many complaints to handle - which is very telling. Don't order from them, spend your money elsewhere.”

Helpful Report

Posted 3 months ago

“Wrong plant sent out. Others to follow but no appearance.Numerous emails and direct call to customer service to rectify and clarify delivery address. Three messages from yodel to say plants were being delivered. Never turned up on each occasion. Excellent in past but abysmal now. Company grown too big and cannot meet demand after promotions. Sadly that will be my last order. ( if it is ever completed).”

Helpful Report

Posted 3 months ago

“I have used the company for years without any problems but this year I have had delivery after delivery of damaged goods, plants not packaged properly and thrown about in transit. Delivery dates keep being put back and plants expected at the start of May are now due for delivery in June. Customer service is by chat message only and it takes days for a response. Something has gone terribly wrong with this company and I don’t think I will be using them in future.”

Helpful Report

Posted 3 months ago

“I'm suprised they have 2.6* reviews when they send out dead plants for a premium price!!! Absolutely appalling company and should be made to refund every single unhappy customer!!!”

Helpful Report

Posted 3 months ago

“Order fails to turn up. 40 minutes to talk to customer service. Order resent and plug plants, dry, withered or dead! Complained again. Another lot sent and in similar condition.”

Helpful Report

Posted 3 months ago

“Order fails to turn up. 40 minutes to talk to customer service. Order resent and plug plants, dry, withered or dead! Complained again. Another lot sent and in similar condition.”

Helpful Report

Posted 3 months ago

“Zinnia plug plants arrived all shriveled up and dry, these plants were not cheap I don't mind if you get quality. Sent twice to complain they haven't even acknowledged. Won't be ordering from this company again.”

Helpful Report

Posted 3 months ago

“Ordered Summer Salad pot collection. Three varieties. Two arrived okay but the third Nemesia Sunsatia Plus Papya virtually dead. Completely dried out and although watered and potted on they have just died. Completed contact form, no reply, emailed no reply, completed another contact form still nothing. No telephone contact. Really surprised at loss of personal contact which in the past has been helpful. Disappointed at the quality of plants.”

Helpful Report

Posted 3 months ago

“Customer service system is horrendous. Emailed weeks ago about a missing order and no reply. I managed to speak to someone after 1 hour wait who said they were in stock. 2 weeks later still no plants. Tried to phone a few times and either closed for training or closed for them catching up on their emails. I have emailed again as I haven’t time to sit on the phone to wait a hour to speak to someone but still no reply. Once this order is complete I will never use them again. Very disappointed.”

Helpful Report

Posted 3 months ago

“I received 5 DEAD and dried out seedlings in the post that had the eta changed 3 times. I have tried to request a refund 7 times over 3 weeks and I have still not heard a dicky bird from them. Over-priced plants, dreadful quality and absolutely non-existing customer service. God knows how this company has the good reputation it has!”

Sarah Raven 1 star review on 17th May 2025

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Posted 3 months ago

Sarah Raven is rated 2.1 based on 236 reviews