Sassy Online have a Customer Happiness Grade of C-. Customers love their prices and delivery but are unhappy with their returns process and refunds.
“
hi there babesđź’•
phone case such good quality, don’t brake and overall good price for the value
”
- Maisie C
“
Really beautiful phone case, came fast, good price defo recommend x
”
- Anonymous
“
The case is absolutely amazing ! The quality is amazing and very worth the price I wouldn’t want to order my cases from anywhere else but here ❤️
”
- Jessica R
“
Gorgeous ring and super fast delivery. Love the packaging and the Instagram page. Got exactly what I wanted and advertised....Love it! So many people have commented on it too.
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- Anonymous
“
Very pleased with my phone case, fast delivery! Thank you!
”
- Anonymous
“
The delivery time was quite quick, and the case is really beautiful just as seen in the website. The only thing I would improvise is tracking the order because there wasn’t a tracking number .
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- Despina H
“
Very good but no returns so if a mistake is made by the customer they cannot rectify this. I accidentally bought the wrong size and as you will not do returns this will stop me buying from here again
”
- Anonymous
“
Over a month later issue resolved only because my niece got involved and wrote a shocking review on Instagram I now have the correct product and 50% refund.
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- Gemma D
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The case doesn’t fit my phone and I haven’t had any response to my emails asking for a refund
”
- Anonymous
“
I placed an order almost 2 weeks ago now and I’ve emailed several times!!
And had no response back. I’m no longer interested in your item and want a REFUND and CANCELLATION of the order!
”
- Rawan
“
I love my case it’s brilliant! The delivery was so quick and the customer service you get is amazing! Would recommend to anyone
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- Sammie S
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Always helpful and great customer service.
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- Shania P
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The whole experience was great and the customer service was excellent!
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- Ben S
