Sassy Online Reviews

4.09 Rating 506 Reviews
C-
Happiness Grade
Read Sassy Online Reviews

About Sassy Online:

Sassy Online are devoted to all things sassy! We strive to bring you modern accessories at an affordable price and seek to offer you all the newest, freshest trends for your favourite accessories. We offer a wide range of products, all of which are created with meticulous design and careful craftsmanship and are finished to the highest possible standard.

All of our products are designed and made at Sassy Online HQ in the UK by our production team.

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Email:

customerservice@sassyonline.co.uk

Sassy Online have a Customer Happiness Grade of C-. Customers love their prices and delivery but are unhappy with their returns process and refunds.

A

Price - Excellent

93.75%
Industry Average
hi there babes💕 phone case such good quality, don’t brake and overall good price for the value
- Maisie Chappell
Really beautiful phone case, came fast, good price defo recommend x
- Anonymous
The case is absolutely amazing ! The quality is amazing and very worth the price I wouldn’t want to order my cases from anywhere else but here ❤️
- Jessica Roberts
A

Delivery - Fast

90.48%
Industry Average
Gorgeous ring and super fast delivery. Love the packaging and the Instagram page. Got exactly what I wanted and advertised....Love it! So many people have commented on it too.
- Anonymous
Very pleased with my phone case, fast delivery! Thank you!
- Anonymous
The delivery time was quite quick, and the case is really beautiful just as seen in the website. The only thing I would improvise is tracking the order because there wasn’t a tracking number .
- Despina Hadjipanayiotou
F

Returns Process - Difficult

0.00%
Industry Average
Very good but no returns so if a mistake is made by the customer they cannot rectify this. I accidentally bought the wrong size and as you will not do returns this will stop me buying from here again
- Anonymous
F

Refunds - Difficult

28.57%
Industry Average
Over a month later issue resolved only because my niece got involved and wrote a shocking review on Instagram I now have the correct product and 50% refund.
- Gemma Dean
The case doesn’t fit my phone and I haven’t had any response to my emails asking for a refund
- Anonymous
I placed an order almost 2 weeks ago now and I’ve emailed several times!! And had no response back. I’m no longer interested in your item and want a REFUND and CANCELLATION of the order!
- Rawan
75.00%
Industry Average
I love my case it’s brilliant! The delivery was so quick and the customer service you get is amazing! Would recommend to anyone
- Sammie Stafford
Always helpful and great customer service.
- Shania Potter
The whole experience was great and the customer service was excellent!
- Ben Summerfield