“Items were fine but time for dispatch was really terrible, about two weeks or more even though they were said to be in stock with them, not awaiting stock or anything. Won't go back.”
“I have ordered from this firm twice - and on both occasions was let down.
The site promises customers delivery in 1-3 days and labels items as "in stock".
What rubbish! They called to cancel my order as the item was NOT in stock!
The second order (1-3 days in stock) - 11 days later I had to chase!
Argued for a refund for postage - even that they got wrong and refunded me £3 short!
I always seem to speak to the same two guys - is this a 2 man band?
Stay clear people!”
“Placed an order for a Microsoft mouse. I was ordering a few things from various websites at the time. 3 days later just get an extremely blunt email saying - your order has been cancelled. Reason: Out of stock. it was that blunt and lacking in information I wondered if it was a phishing email.
The email didn't even tell me what I had ordered!, so I had to do an investigation as to what I needed to buy again!!
Very poor customer service.”
“I purchased a Hard disk drive from them on the Saturday, after waiting patiently over the weekend for an e-mail on Monday confirming delivery I instead had an e-mail saying they had cancelled my order, the reason being it was a pricing error.
Basically, I ordered and paid for an item which they had in stock, but because they didn't want to sell it to me for the advertised price they cancelled the order and said it wasn't an agreement until they had decided to ship the item.
So now I am left with no item, no money refunded back into my bank as yet, and unable to get a new item elsewhere because they have my money.
Most good business' and customer services would have sent the item and bit the bullet at losing a few pounds through their own fault, and despite legally stores are obliged to sell the item at the advertised price.
Very lame company, very bad customer services and ethics, False advertising (or incompetent pricing staff) and blatantly unprofessional, do not expect anything you order from this company to turn up or them be in a hurry to give your money back.
If I could give them a review of very poor I would, and i have dealt with some bad and frustrating petty companies in my time but these are the worst!.”
“I returned a faulty Tablet (HannSpree 10") which was picked up by your courier and got lost in Glasgow for three weeks or more then to add insult to injury you still made me pay for the postage.”
“Terrible service - the item showed in stock and I needed it urgently. They took my money and then a few days later said emailed to say they didn't have it. I complained and through several emails they never once offered any kind of an apology, they just blamed their supplier.
***If you need something urgently, and they show stock do not trust them, I recommend ordering it somewhere else. I certainly won't be using them again.”
“I was very annoyed that the USB I ordered was unusable, so I had to go to all the hassle of returning it, the website was not clear on returns, and I still don't have a USB!”
“the device only works on Samsung products which is not stated whilst listed you only find that out when the device is sent to you don't buy if you haven't got Samsung.”
“Tell us how we did? You did very poor. Firstly I requested replace or repair faulty item. I should get information where to send it. I did not. Secondly no answer for my next email, I had to call you and wasted money to 0845. Now I have sent the item 8 days ago no any word from you. Did you received or maybe is lost? Your service is totally rubbish. I will think twice in the future if I should buy anything in your shop.”
“8 days and counting for a 3 business day delivery items, I've not heard from Saverstore. Yet payment has been collected, invoice issued and the status of my order changed to completed online. Up till now, there was no single email or alet to inform me about the status of my order. Very poor indeed - worst online transaction ever. I definitely know where to go next time.”
I am sorry that you have receive a product that has not met with your expectations. If you would like to contact our Customer Services team by using the Contact Us link on our website we can arrange for the return of the item for replacement or refund
I can find no communication from yourself regarding this order. Had we been contacted regarding the matter then we would have either issued a refund or sent a replacement.
“Unfortunately I never received the items ordered.
I reported the matter to saverstore but they put the oness on me to resolve the problem but due to needing the items urgently I had to re - purchase elsewhere”
“I Notified you immediately I received the HDD that it was faulty, but received no acknowledgement. I subsequently suffered an acute illness, which is why I forgot to follow up the notification. Please advise as previous experience has always been very positive. Regards Trevor”
“What did I buy?? I am out of the country for the last 4 months. If you refuse to reply on the grounds of a CON, then I will need you to be added to my BLOCKED people.
Regards”
“Order was never received.
My account was debited immediately order was placed.
had to jump through far too many hoops to eventually secure a refund.
It's doubtful the item was ever in stock.
Please remove my email from your circulation list.
Thank you.
Seán Bannister.”
“I don't understand how could you sell to me an item doesn't exist or had been taken of the side & charge me for it & as soon as you had your money of me, you emailed me to say my order is cancelled !!!
Also, How shady you can be.
You deposited my money back, yet you took my money again. So return my money back or will make sure that you are reported to google.
You don't see Amazon or ebay behave shady like your site & if you carry on treating your customer in this way, you will end having no customers at all.”
The item in question was incorrectly showing as available from one of our suppliers, however this product can no longer be purchased hence the order was cancelled.
I have checked on the system and the order had been awaiting collection since 18th and we have sent a number of emails to you advising of this as well as replying to your email messages logged via our website. I see that you have now collected the item and trust it is to your satisfaction.
