“I may be a senior citizen, but I do have some C&G certs. to prove I can still
learn. However, this tablet has be confused. It supposedly had Office 2010
already installed (word/access/power point) Quite looking forward to using
all of these -but no-way could I find where and how to access these progs.
The product code I was asked couldn't be seen the only one (wrong as it
happened) was to join me up with 365 which I did not want. When I looked for
Microsoft security code which I received there were such weird messages I wondered if it was a legitimate message. These things should really be made more man in the street accessible we are not all
computer whiz kids just laymen. The other things I found were difficult
was trying to locate your telephone number to have a proper conversation, and getting the www to connect with my computer.
I am still unable to use my new device, chiefly because until someone
comes I am not sure of the security as I said particularly after the
recent hoo haa.”
“I purchased a couple of 32GB memory sticks in June 2015. Received a request for a review of my 'recent purchase' in mid-October, prompting a fear that someone else had been using my account. Checked my account online, but no account activity since my last purchase over four months ago. My 'poor' rating reflects this fact. Otherwise I have no complaints.”
“Requested a copy receipt for warranty purposes on several occasions and received absolutely no response. Very disappointed. Purchasing was easy and delivery time good.”
Hi, I can't find any record of the requests on the system so can only assume these did not come through. I have sent copies of the invoices to your email if you still require them.
“Bought item from them earlier in the year (USB Stick). Item arrived quickly, but was faulty and broke within a couple of weeks. I sent the item back for refund as agreed but it's been over a month and I've still not received any confirmation/refund from them.”
One of our fulfilment centres were showing this in stock at the time you placed the order, however the stock subsequently ran out prior to your order being processed and we were unable to supply the model ordered. We did ask if there was an alternative model however you declined this offer and requested to cancel the order.
I have checked and can find no record of any cancellation request being made. I do not understand your comment about the product costing more than you expected as the prices are clearly shown when ordering.
“I found ordering confusing and difficult as the website said the item was in stock but when I ordered it said awaiting stock delivery.
I also found the service inconvenient as saverstore cancelled my item after I'd paid. Fair enough as the item was no longer available from the supplier but they could have at least put on the item that in fact it wasn't in stock. I did get my money back though.
I would be very cautious about buying something from saverstore again.”
“I bought a 10" Nurvo tablet, after about a month it wouldn't boot up, I emailed customer service [there is no dedicated number for service] on a sunday which I thought would be quicker than writing a letter, the web form said "please allow 24 hours for a response" reasonable enough on a sunday I thought but monday & tuesday no response so emailed again with no response so I called the sales line the man I spoke to tried to help had my details knew that there was wait for some sort of "return procedure" or said that some one would be in touch, on the wednesday I got an email which said..
Dear Sir/Madam,
Sorry to know that you have trouble with the above item
Can you please confirm us the serial number and exact fault with the unit so that we can organise a return for you
Regards,
On thursday another email which said..
Dear Sir/Madam,
I have been advised by Nurvo support this problem can be rectified over the phone
Could you please contact Nurvo UK support on 0161 873 4141
They will troubleshoot the unit over the phone if it cannot be fixed they will get it repaired or replaced under warranty
Best Regards,
I phoned Nurvo the person I needed was away from his desk I left my number because I was told that he would call me back, I waited 90 minutes & realised tht they were closed for the day. I emailed them to ask why nobody called back, an email response next day asked me to email my phone number again.
Unfortunately due to work commitments I couldn't call them until the following wednesday, I did get the tablet working with instructions over the phone but all the apps etc were deleted as the man said "just like it came out of the box".
I'm very disappointed with the customer service at both of these companies.”
I am sorry that you have not experienced the level of service you expected. We usually try to respond to enquiries within 24 working hours but this is sometimes not possible. Where there is an issue with a product, more often than not the manufacturer is best placed to assist as they have full knowledge of their products, and in these instances we would direct you to the manufacturer as a first port of call, as this is the best way to ascertain if the product is faulty or not and in the majority of cases where the product is deemed to be faulty the manufacturer will arrange for the product to be replaced/repaired under warranty.
“I purchased a Lenovo Thinkpad 8 from your site as you claimed to have them in stock and that it would be delivered within a few working days, I then received an email stating that you where awaiting stock from the supplier (meaning your site was falsely advertising). I then sent a message enquiring and was ignored for over two weeks. I only received a response once I opened an issue on PayPal to receive a refund and that response was that my order was cancelled and I has been refunded.
I do not intend to attempt to purchase from you again.”
“Order and pay for item after awkward long winded registration process. Then get email item no longer available and takes days to refund money. All a bit crap really and would not use again if at all possible.”