SCANPAN Reviews

Name: SCANPAN
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.68

4.7 Rating 487 Reviews

91 %

of reviewers recommend SCANPAN

4.7

Based on 487 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

SCANPAN 5 star review on 12th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have several. I like them. I am waiting to hear from the company about a lid for my 8inch pan, which was out of stock. I am disappointed that it has taken so long and still no lid.”

Helpful Report

Posted 2 years ago

Hi Don. Thank you for your comment. Please reach out to our Customer Care team at 877-772-5467. Our team will be happy to assist.

Posted 2 years ago

“Has a metal handle I can use it to make frittatas in the oven”

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Posted 3 years ago

Hi Wayne. Thank you for your comment. Happy cooking!

Posted 3 years ago

“I am very happy with your pans. Assembling the lids and their durability, not as much. I had an issue with a nob breaking. Admittedly, I dropped the lid and it landed on the nob. For the price of your products, and your minimum for free shipping, and the price of the replacement knob, I expected a complimentary replacement. At least 1. Or that you would include an extra just in case. Le Crusette is my other go to brand and their replacement warranty is phenomenal.”

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Posted 3 years ago

Hi Ellen. Thank you for your comment.

Posted 3 years ago

“Quality of your products is great. But had problems with your webpage. Pages took a long time to load and wrong price was displayed on some products. Also, when I checked out, it took over ten minutes for the transaction since it had locked up. I refreshed the page but in doing so, one product was no longer in my basket. I didn't notice until the shipment arrived. Please see included photo. The HaptIQ 4 quart was on sale for $129.99, not the 2 quart. I ordered both but only received the 2 quart. Very disappointed.”

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Posted 3 years ago

Hi Don. Thanks appreciate your feedback. It appears that our Customer Care team has assisted you.

Posted 3 years ago

“I love the coating and the way this WOK cooks. The only draw back is the weight. Since a common practice for wok cooking is to toss around the food in the wok, the shear weight of this makes it nearly impossible to do.”

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Posted 3 years ago

Hi Larry. Thank you for your feedback. Happy cooking!

Posted 3 years ago

“Love the look and feel of the pans. They hold heat really well and cook evenly while still being great at non-stick. However, the wear I am already seeing using soft utensils and mild dishwashing has me concerned about long-term durability. Scratches are already appearing in a material that was supposed to be 10x harder than stainless steel. For the cost of the pans, I am surprised they are not more resilient.”

Helpful Report

Posted 3 years ago

Hi Stephen. Thanks for your feedback. You're correct, that scuff marks will appear with use. The SCANPAN cookware surface is not scratch-proof. However, the performance of the cookware should not be interrupted based on normal use. We hope this helps.

Posted 3 years ago

“The product is good, the fulfillment is not. I've ordered multiple times from you and it has happened every time. You send a tracking number that shows the origin and the correct destination, but it is never updated. They were delivered within a week which is fine, but because this has happened every time, I don't think it's an issue with FedEx, there is something else going on with your fulfillment process.”

Helpful Report

Posted 3 years ago

Hi Alex. Thanks for your feedback. If ever you need assistance with your tracking our Customer Care team is happy to assist. Or if you prefer, you can visit www.fedex.com directly to track the movement of the package. We hope you enjoy your cookware.

Posted 3 years ago

“We have had our Scanpan cookware for over forty years and we continue to enjoy them. On one occasion, we had an issue with the coating and Scanpan replaced the skillet after some negotiation.”

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Posted 3 years ago

Thanks for your comment. Happy cooking!

Posted 3 years ago

“We absolutely love our SCANPAN products. The durability and quality are excellent. I like that they can go into the dishwasher and are safe to use metal utensils with. They work well on our gas stove. The only thing I have a tiny complaint about is that there was a minor flaw in one of the lids around the glass. I think this may have an impact on the seal of it and it also does not look as beautiful as the rest of this set, which I find incredibly attractive in comparison to others we may have considered outside of SCANPAN. Overall, we are glad to have made the purchase and would recommend this product and company to others. I also appreciate that when I needed assistance after my purchase and had a question, the company was there for me. Customer service was incredibly helpful and kind while assisting with my concern between purchase and receipt of my item.”

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Posted 3 years ago

Hi Hope. Thanks for your comment. Happy cooking!

Posted 3 years ago

“So far, so good. They take a LONG time to heat up which is a pain. Tried eggs w/o butter and they stuck. With butter though, they were fine. Pan cleans easily. Flat bottom is heavy and stays flat. This is good.”

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Posted 3 years ago

Hi Linda. Thanks for your comment. You may wish to warm the pan using low to medium heat. This may shorten the time it takes warm the pan. Happy cooking!

Posted 3 years ago

SCANPAN is rated 4.7 based on 487 reviews