SCANPAN Reviews

Name: SCANPAN
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.67

4.7 Rating 515 Reviews

91 %

of reviewers recommend SCANPAN

4.7

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

SCANPAN 5 star review on 12th March 2026

Anonymous

Anonymous // 01/01/2019

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“About 15 years ago, I splurged and bought a Scanpan set. Recently I needed a new 10" saute pan, having worn out and replaced several from other brands. Suddenly I looked at the pans in my cupboard and realized that all the original Scanpan items are still going strong after all these years. So I went ahead and ordered the 10" saute pan and couldn't be happier. Great size and shape and I know it will last forever!”

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Posted 1 day ago

“If I had to have only one pan in my kitchen, it would be a Scanpan. It cooks food perfectly and cleanup is a breeze! What a great wedding or house warming gift (or just for you)!”

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Posted 4 days ago

“awesome pan, been using these for over 10 years. Love them as they are the best on the market. Have since replaced my plans with only these amazing ones.”

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Posted 2 weeks ago

Hi Lisa. Thank you for your comments. We are honored to have been part of your kitchen for over 10 years. It means so much to hear you've replaced all your pans with ours, we truly appreciate your continued support! Happy cooking!

Posted 2 weeks ago

“These are the finest cooking utensil available! Besides being easy to clean, they distribute heat evenly and reliably. The make cooking a genuine pleasure!”

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Posted 3 weeks ago

Hi Ginger. Thank you for your feedback! We are thrilled that our cookware makes cooking more enjoyable and that you're experiencing the even heating and easy cleanup we strive for. Happy cooking!

Posted 3 weeks ago

“I owuld say that their pans are quite good, but their customer service is not. I accidentally ordered two of the same pans and to ship it back cost me almost half the cost of the pans. Given that these companies save a firtuen on shipping, the least the ycould have done was arrange shipping for me that I would pay for and save me a ton of money. Won't be ordering anything from them online again.”

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Posted 1 month ago

Hi Rachael. Thank you for your feedback. In this case, it sounds like the duplicate order was placed unintentionally, and we understand the frustration of return shipping costs. Our return policies are designed to be applied consistently, but we appreciate your comments and will take them into consideration as we continue evaluating ways to improve the customer experience.

Posted 4 weeks ago

“Does not conduct heat as well as the pans. Struggles to get hot. Does not seat meat very well”

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Posted 1 month ago

Hi Mathew. Thank you for your feedback. Heat performance can vary depending on burner type, and cooking technique, especially when searing. We'd like to learn more about your experience and help ensure you're getting the best possible performance. Please feel free to reach out to our Customer Care team so they can assist further. You can reach them by emailing web-inquiries@scanpan.com or by calling (877) 772-5467. Our Customer Care team is available Mon-Fri, 8AM-5PM, PST.

Posted 1 month ago

“Nice pots. My wife was complaining about the weight or her well known pots and pans. The cast iron pots were just too heavy. She is very happy with the Scanpans and we have now have a collection of them”

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Posted 1 month ago

Hi Bob. Thank you for your comments. We are thrilled to hear your wife is enjoying the lighter weight of her SCANPANs and that you've added more pieces to your collection. Happy cooking!

Posted 1 month ago

“I haven't had a chance to try this pan yet however, I have a CS+ 12" saute pan that we use almost daily. It is GREAT. I bought that saute pan to replace my Scanpan 2000 11" saute that started losing it's coating. Sad. Because now I reluctantly use it when I need another pan. Please know that I am thrilled with the new pan and I am sure to get excelent service from it as well.”

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Posted 1 month ago

Hi Richard. Thank you for your comments and for being a part of the SCANPAN family. We are so glad your CS+ sauté pan has been such a great addition to your kitchen. Happy cooking!

Posted 1 month ago

“Even heating, no sticking, easy cleanup. Best non stick cookware Ive had.”

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Posted 1 month ago

Hi John. Thank you for your comments. Even heating, easy cleanup, and reliable nonstick performance are exactly what we aim for! Happy cooking!

Posted 1 month ago

“We haven't been able to use our set, as we have had too many issues with the company that we are unsure if our order will ever be completed and we don't want to use anything in case we decide to return everything. It has been a month since I placed my order and we are still waiting for one pan to arrive. There have been issues with delivery and the company packing damaged pans. We were excited to get this set, but really disappointed at this point.”

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Posted 1 month ago

Hi Dan. Thank you for your feedback. Our Customer Care team has been actively assisting with the shipping and replacement issues reported, including processing replacement orders and coordinating delivery updates. If you have any additional questions or concerns, please contact our Customer Care team directly by email at web-inquiries@scanpan.com or by phone at (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 1 month ago

“We have been very pleased with our ScanPan large and small frypans, and sauté pans and lids. They look great, and the nonstick cooking, frying, and cleanup is flawless.”

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Posted 1 month ago

Hi Brian. Thank you for your comments. We are so glad to hear the cookware has been performing so well and making cooking and cleanup easy for you. Happy cooking!

Posted 1 month ago

“internal is fine but external only after a few days shows scorch marks cant imagine what it will look like after a month”

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Posted 1 month ago

Hi Chris. Thank you for your feedback and we are glad to hear the cooking performance on the interior has been positive. Stainless steel cookware can develop heat tint or scorch marks from high heat or mineral buildup, but this can often be removed with a stainless steel cleaner such as Bar Keepers Friend. Our Customer Care team would also be happy to help with care tips to keep your cookware looking its best over time. You can reach them by emailing scanpanwarranty@scanpan.com or by calling (877) 772-5467. Our Customer Care team is available Monday- Friday, 8am-5pm (PST).

Posted 1 month ago

“They did not last a year before the surface was scaling off. Customer service would not pay for shipping to return them. They replaced the entire set and within 2 months the surface was scaling again. They advised us not to continue to use them. upon further research this is not an unusual problem. The PTFE (Teflon) in the surface coating raises concerns for me that they will not address.”

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Posted 1 month ago

Hi Deborah. Thank you for your feedback. SCANPAN stands behind the quality and safety of our products. Our nonstick cookware does not contain Teflon, however, like all nonstick cookware, it uses a PTFE based coating to provide its nonstick release. Our products are made without PFOA and PFOS and are safe for normal use. In your case our Customer Care team offered alternative options, and provided a prepaid return label as a one-time courtesy so our team could inspect the items. If you have any further questions or concerns, please contact our Customer Care team at 877-772-5467 or email scanpanwarranty@scanpan.com. Our team is available Monday- Friday, 8AM- 5PM (PST).

Posted 1 month ago

“We own 4 diffeent size Scanpans, the first one bought twenty years ago. The latest one has a different non-stick coating and it works perfectly. We've made omelets, hamburgers on the new one. Love our Scanpans.”

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Posted 1 month ago

Hi William. Thank you for your comments and for being a loyal SCANPAN user for twenty years! We are thrilled to hear that the updated non-stick technology on your newest pan is delivering perfect results for your omelets and burgers. Here is to many more decades of great meals together!

Posted 1 month ago

“Best nonstick pan I’ve ever owned. The workmanship put into the pan is extremely impressive and very much appreciated. We will probably soon be replacing all of our kitchen pans with a scan pan. Absolutely love it!”

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Posted 1 month ago

Hi James. Thank you for your feedback! We take great pride in our craftsmanship, and it is incredibly rewarding to hear that it stands out to you. We look forward to helping you upgrade the rest of your kitchen collection soon! Enjoy!

Posted 1 month ago

“Heavy by design. Don’t see this pan warping like most. Not stick coating is serious 👍🏻👍🏻👍🏻👍🏻”

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Posted 2 months ago

Hi Doug. Thank you for your comments. We design our pans with a solid, heavy core specifically to prevent warping and ensure even heating. We are also glad you are loving the non-stick coating! Happy cooking!

Posted 1 month ago

“Easy none stick pan. Easy to clean”

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Posted 2 months ago

Hi Stanley. Thank you for your comments. We are glad you are enjoying the easy nonstick performance and cleanup. That’s exactly what we aim for! Happy cooking!

Posted 1 month ago

“Atractive and very easy to clean!”

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Posted 2 months ago

Hi Donna. Thank you for your comments. We are delighted to hear you find the pan both attractive and easy to clean! Enjoy your cooking!

Posted 1 month ago

“Great for all cooking;easy cleanup”

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Posted 2 months ago

Hi Martin. Thank you for your comments. Happy cooking!

Posted 2 months ago

“Love the customer service team. Very helppfull weather it's over the phone or Email,resolved my question and fixed it frist call.”

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Posted 2 months ago

Hi Debra. Thank you for your feedback! We are glad our Customer Care team could help and get everything resolved on the first call!

Posted 2 months ago

SCANPAN is rated 4.7 based on 515 reviews