Name: SCANPAN
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.65

“Not very helpful. I signed up for the 15%, and they did not apply it. I emailed them and they said I have a code...I do not nor did I receive one”

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Posted 18 hours ago

“I like the Scanpan skillet. It’s very durable and perfect size for my needs. I have an induction cooktop and have several Scanpan products.”

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Posted 1 week ago

Hi Diane. Thank you for your comments. It truly means a lot to know that SCANPAN has earned a place in your kitchen. We’re so grateful for your continued support and hope your cookware brings you many years of happy cooking!

Posted 6 days ago

“Found my fav! I was looking for a skillet without interior rivots. Scanpan delivered. I am a happy first time customer who will gladly recommend this pan to others. Heats uniformly, clean up is a breeze. Many thanks! Beth North Carolina age 63”

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Posted 1 week ago

Hi Beth. Thank you for your comments. We’re delighted to hear you found your new favorite skillet. It’s wonderful to know you’re loving the even heating, easy cleanup, and rivet-free design. Happy cooking!

Posted 6 days ago

“So far so good, only had the opportunity to use a couple of times, especially for omlets, no stick no muss!”

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Posted 1 week ago

Hi Stephen. Thank you for your comments! We are happy to hear you are using the pan for omelettes! They must be delicious! Happy cooking!

Posted 1 week ago

“8" classic Makes the perfect french omlet”

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Posted 2 weeks ago

Hi Jared. Thank you for your comments. We’re glad the 8" Fry Pan helps you make the perfect French omelet. Happy cooking!

Posted 2 weeks ago

“I didn't even get to use it and I've gotten sooo many ads and follow-up messages. I've already asked you to stop writing me...I'll ignore anything else you send me. Or I'll put in a g-d-awful review.”

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Posted 3 weeks ago

“The product is awesome. I think customer service could use some improvement. I never received a response to my original inquiry through the website even though I received an email saying they would contact me. I did get an email every time my order was cancelled. I feel there could be better communication regarding products that are sold out and my never come back in stock.”

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Posted 1 month ago

Hi Donna. Thanks for sharing your thoughts. We’re glad you love the product, and I’m sorry to hear about the delay in replying to your inquiry and the stock-notification experience. After checking with our Customer Care team, they did not receive an email of your original inquiry through the website. If you’d like to follow up on your original inquiry, you can contact our Customer Care team for further assistance. You can reach them by emailing web-inquiries@scanpan.com or by calling (877) 772-5467. Our Customer Care team is available Monday-Friday, 8AM-5PM (PST).

Posted 1 month ago

“I just received my new fry pan, I love it. This the third pan, one I still have. One I just had to replace, after having it for several years. It had started to stick.”

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Posted 1 month ago

Hi Linda. Thank you for your comments. We are thrilled to hear that you love your new fry pan! While we are sad to hear your previous pan started to stick, we are glad it gave you great years of reliable cooking before it was time for a replacement. If you ever want to try restoring a SCANPAN, sticking is usually just caused by a buildup of food and oil residue over time. We actually have an easy, step-by-step baking soda cleaning guide on our website that can help restore the nonstick surface. You can find the instructions under the question "What do I do if my pan has started to stick?" on our FAQ Page (https://www.scanpan.com/faq). Should you have additional questions, please contact our Customer Care team by emailing scanpanwarranty@scanpan.com or by calling, (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 1 month ago

“Just bought a small saucepan to add to my collection of frying pans. Great products to cook with and cleanup is a breeze. Nothing sticks, including eggs. The glass lids, purchased separately for the pans, also great. The metal lid that came with the saucepan, not so much. Overall a good investment!”

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Posted 1 month ago

Hi Glenn. Thank you for your comments. We are glad you are enjoying your cookware and that cleanup has been a breeze. We appreciate your feedback about the metal lid and will share it with our team.

Posted 1 month ago

“I ordered a 2 fry pan (10.25" and 12.25") collection. After receiving the pans I used the 12.25" pan once. Upon cleaning it I noticed the pan was not round and had a flat spot (about 2"). I contacted ScanPan customer service and spoke to Oralia. She immediately offered me a 15% discount. I told her I would rather return it. She said she would sent me an e-mail link in 30 minutes or less for me to send photos. I never received the link. I then inspected the other pan (10.25") and found the same condition. After 3 days I called back and spoke to Tiara. She sent the link and I sent photos. She replied to my e-mail that I could return the 10.25" pan but not the 12.25" pan because it had been used. She asked for photos of the bottom of the 10.25" pan and and she would send a return authorization. This is ridiculous. I have purchased many pieces of cookware from ScanPan over the years. I cannot believe they will not exchange defective cookware.”

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Posted 1 month ago

Hi Richard. Thank you for your feedback. It seems our Customer Care team initially offered to exchange the 10.25" pan because it was reported as unused and advised that we would cover the return shipping. However, after reviewing the additional photos, our team determined that both pans showed signs of use. In accordance with our return policy, we are unable to accept or exchange used cookware, and this policy is applied consistently without exception. Should you have additional questions, please contact our Customer Care team by emailing them at web-inquiries@scanpan.com or by calling (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 1 month ago

“This is my second Scanpan and they are the best. I have tried other skillets and they do not compare. This is the best nonstick pan by far!”

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Posted 1 month ago

Hi Pat. Thank you for your comments. We're honored that you chose SCANPAN again and are glad it continues to be your favorite nonstick cookware. Happy cooking!

Posted 1 month ago

“About 15 years ago, I splurged and bought a Scanpan set. Recently I needed a new 10" saute pan, having worn out and replaced several from other brands. Suddenly I looked at the pans in my cupboard and realized that all the original Scanpan items are still going strong after all these years. So I went ahead and ordered the 10" saute pan and couldn't be happier. Great size and shape and I know it will last forever!”

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Posted 1 month ago

Hi Stacy. Thank you for your comments. We are delighted to hear the SCANPAN set has stood the test of time and that the 10" sauté pan is a great fit for you. Happy cooking!

Posted 1 month ago

“If I had to have only one pan in my kitchen, it would be a Scanpan. It cooks food perfectly and cleanup is a breeze! What a great wedding or house warming gift (or just for you)!”

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Posted 1 month ago

Hi Nancy. Thank you for your comments. We are thrilled to hear that SCANPAN would be your single pan choice and that it cooks perfectly with easy cleanup. Happy cooking!

Posted 1 month ago

“awesome pan, been using these for over 10 years. Love them as they are the best on the market. Have since replaced my plans with only these amazing ones.”

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Posted 2 months ago

Hi Lisa. Thank you for your comments. We are honored to have been part of your kitchen for over 10 years. It means so much to hear you've replaced all your pans with ours, we truly appreciate your continued support! Happy cooking!

Posted 2 months ago

“These are the finest cooking utensil available! Besides being easy to clean, they distribute heat evenly and reliably. The make cooking a genuine pleasure!”

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Posted 2 months ago

Hi Ginger. Thank you for your feedback! We are thrilled that our cookware makes cooking more enjoyable and that you're experiencing the even heating and easy cleanup we strive for. Happy cooking!

Posted 2 months ago

“I owuld say that their pans are quite good, but their customer service is not. I accidentally ordered two of the same pans and to ship it back cost me almost half the cost of the pans. Given that these companies save a firtuen on shipping, the least the ycould have done was arrange shipping for me that I would pay for and save me a ton of money. Won't be ordering anything from them online again.”

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Posted 2 months ago

Hi Rachael. Thank you for your feedback. In this case, it sounds like the duplicate order was placed unintentionally, and we understand the frustration of return shipping costs. Our return policies are designed to be applied consistently, but we appreciate your comments and will take them into consideration as we continue evaluating ways to improve the customer experience.

Posted 2 months ago

“Does not conduct heat as well as the pans. Struggles to get hot. Does not seat meat very well”

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Posted 3 months ago

Hi Mathew. Thank you for your feedback. Heat performance can vary depending on burner type, and cooking technique, especially when searing. We'd like to learn more about your experience and help ensure you're getting the best possible performance. Please feel free to reach out to our Customer Care team so they can assist further. You can reach them by emailing web-inquiries@scanpan.com or by calling (877) 772-5467. Our Customer Care team is available Mon-Fri, 8AM-5PM, PST.

Posted 2 months ago

“Nice pots. My wife was complaining about the weight or her well known pots and pans. The cast iron pots were just too heavy. She is very happy with the Scanpans and we have now have a collection of them”

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Posted 3 months ago

Hi Bob. Thank you for your comments. We are thrilled to hear your wife is enjoying the lighter weight of her SCANPANs and that you've added more pieces to your collection. Happy cooking!

Posted 3 months ago

“I haven't had a chance to try this pan yet however, I have a CS+ 12" saute pan that we use almost daily. It is GREAT. I bought that saute pan to replace my Scanpan 2000 11" saute that started losing it's coating. Sad. Because now I reluctantly use it when I need another pan. Please know that I am thrilled with the new pan and I am sure to get excelent service from it as well.”

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Posted 3 months ago

Hi Richard. Thank you for your comments and for being a part of the SCANPAN family. We are so glad your CS+ sauté pan has been such a great addition to your kitchen. Happy cooking!

Posted 3 months ago

“Even heating, no sticking, easy cleanup. Best non stick cookware Ive had.”

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Posted 3 months ago

Hi John. Thank you for your comments. Even heating, easy cleanup, and reliable nonstick performance are exactly what we aim for! Happy cooking!

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email

SCANPAN Reviews