Name: SCANPAN
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.65

“We haven't been able to use our set, as we have had too many issues with the company that we are unsure if our order will ever be completed and we don't want to use anything in case we decide to return everything. It has been a month since I placed my order and we are still waiting for one pan to arrive. There have been issues with delivery and the company packing damaged pans. We were excited to get this set, but really disappointed at this point.”

Helpful Report

Posted 3 months ago

Hi Dan. Thank you for your feedback. Our Customer Care team has been actively assisting with the shipping and replacement issues reported, including processing replacement orders and coordinating delivery updates. If you have any additional questions or concerns, please contact our Customer Care team directly by email at web-inquiries@scanpan.com or by phone at (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).

Posted 3 months ago

“We have been very pleased with our ScanPan large and small frypans, and sauté pans and lids. They look great, and the nonstick cooking, frying, and cleanup is flawless.”

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Posted 3 months ago

Hi Brian. Thank you for your comments. We are so glad to hear the cookware has been performing so well and making cooking and cleanup easy for you. Happy cooking!

Posted 3 months ago

“internal is fine but external only after a few days shows scorch marks cant imagine what it will look like after a month”

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Posted 3 months ago

Hi Chris. Thank you for your feedback and we are glad to hear the cooking performance on the interior has been positive. Stainless steel cookware can develop heat tint or scorch marks from high heat or mineral buildup, but this can often be removed with a stainless steel cleaner such as Bar Keepers Friend. Our Customer Care team would also be happy to help with care tips to keep your cookware looking its best over time. You can reach them by emailing scanpanwarranty@scanpan.com or by calling (877) 772-5467. Our Customer Care team is available Monday- Friday, 8am-5pm (PST).

Posted 3 months ago

“They did not last a year before the surface was scaling off. Customer service would not pay for shipping to return them. They replaced the entire set and within 2 months the surface was scaling again. They advised us not to continue to use them. upon further research this is not an unusual problem. The PTFE (Teflon) in the surface coating raises concerns for me that they will not address.”

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Posted 3 months ago

Hi Deborah. Thank you for your feedback. SCANPAN stands behind the quality and safety of our products. Our nonstick cookware does not contain Teflon, however, like all nonstick cookware, it uses a PTFE based coating to provide its nonstick release. Our products are made without PFOA and PFOS and are safe for normal use. In your case our Customer Care team offered alternative options, and provided a prepaid return label as a one-time courtesy so our team could inspect the items. If you have any further questions or concerns, please contact our Customer Care team at 877-772-5467 or email scanpanwarranty@scanpan.com. Our team is available Monday- Friday, 8AM- 5PM (PST).

Posted 3 months ago

“We own 4 diffeent size Scanpans, the first one bought twenty years ago. The latest one has a different non-stick coating and it works perfectly. We've made omelets, hamburgers on the new one. Love our Scanpans.”

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Posted 3 months ago

Hi William. Thank you for your comments and for being a loyal SCANPAN user for twenty years! We are thrilled to hear that the updated non-stick technology on your newest pan is delivering perfect results for your omelets and burgers. Here is to many more decades of great meals together!

Posted 3 months ago

“Best nonstick pan I’ve ever owned. The workmanship put into the pan is extremely impressive and very much appreciated. We will probably soon be replacing all of our kitchen pans with a scan pan. Absolutely love it!”

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Posted 3 months ago

Hi James. Thank you for your feedback! We take great pride in our craftsmanship, and it is incredibly rewarding to hear that it stands out to you. We look forward to helping you upgrade the rest of your kitchen collection soon! Enjoy!

Posted 3 months ago

“Heavy by design. Don’t see this pan warping like most. Not stick coating is serious 👍🏻👍🏻👍🏻👍🏻”

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Posted 3 months ago

Hi Doug. Thank you for your comments. We design our pans with a solid, heavy core specifically to prevent warping and ensure even heating. We are also glad you are loving the non-stick coating! Happy cooking!

Posted 3 months ago

“Easy none stick pan. Easy to clean”

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Posted 3 months ago

Hi Stanley. Thank you for your comments. We are glad you are enjoying the easy nonstick performance and cleanup. That’s exactly what we aim for! Happy cooking!

Posted 3 months ago

“Atractive and very easy to clean!”

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Posted 3 months ago

Hi Donna. Thank you for your comments. We are delighted to hear you find the pan both attractive and easy to clean! Enjoy your cooking!

Posted 3 months ago

“Great for all cooking;easy cleanup”

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Posted 4 months ago

Hi Martin. Thank you for your comments. Happy cooking!

Posted 3 months ago

“Love the customer service team. Very helppfull weather it's over the phone or Email,resolved my question and fixed it frist call.”

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Posted 4 months ago

Hi Debra. Thank you for your feedback! We are glad our Customer Care team could help and get everything resolved on the first call!

Posted 4 months ago

“LOVE IT!!! If you would like to send me another, I can promote via @TheMachoverse. Check me out!”

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Posted 4 months ago

Hi Aaron. Thank you for your feedback. We are glad you are loving it. Happy cooking!

Posted 4 months ago

“I was a fan of Scanpan and had all models. When The Place products came online, I bought a whole product line. Soon I realized that I couldn't use them the way they advertised and it became a chore to have to clean using baking soda. That's when I decided to get a few Scan pan frying pans. I just loved the ease of use and cleaning. I got a big pan and also a paella pan as well. It turns out that now, I use those big pans, especially the paella pan like a wok. The baking pans are big and versatile and the grill and griddle pans do the job perfectly. Thank you for such a wonderful product line for us to use.”

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Posted 4 months ago

Hi Junko. Thank you for your feedback. We are happy to hear SCANPAN brought back the ease and performance you were looking for, especially with those larger pans! Happy cooking!

Posted 4 months ago

“I'm not a professional chef, but when I pretend to be, my Scanpans make me look like one. All their characteristics... presentation, feel, even heating and non-stick performance elevated my cooking to a very pleasurable experience. Cleanups are a snap and I just love looking at them as well! My highest recommendation.”

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Posted 4 months ago

Hi David. We love that! If SCANPAN is helping you channel your inner chef, we are doing something right! Happy cooking!

Posted 4 months ago

“I have 6 Scanpans in various sizes and styles. They are my all time favorite pans. I appreciate the generouse cooking surface. Other pans are wide at the top with high sloped sides and very little cooking space. Scanpans are a real pleasure to use.”

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Posted 4 months ago

Hi Kiyo. Thank you for your comments. It is great to hear you are enjoying the cooking surface and overall experience. Happy cooking!

Posted 4 months ago

“I replaced my 25 year old pan and am even happier with the ;new one Talking to a very competent agent on the phone made the sale and I got exactly what I wanted.”

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Posted 4 months ago

Hi George. Thank you for your feedback! We are glad our team could help you find exactly what you needed. Enjoy your new pan!

Posted 4 months ago

“I have owned Scanpan products for over 25 years now. I just replaced a skillet after at least 20 years of use, the nonstick surface still working and intact. I got a slightly larger skillet, the 11 inch one this time in stainless steel because we are moving to an induction stove in our new home It has the improved nonstick surface and redesigned handle. It is working so well. The nonstick surface is even better than the old version from 20 years back. If I had one issue, it is the new handle. It is steel, riveted to the pan. After around ten minutes or so, the handle begins to get warmer closer to the pan riveted part. The old nonmetalic handle did not get warm ever. Apart from that one small issue, I am still quite happy with the pan and intend to get the lid for it at some point (some things we cook need this). I cannot recommend Scanpan enough to anyone who has not tried them. My original introduction was with the six inch pan I bought back in 1997 on sale for a ridiculously low price. It lasted forever, until I gave it away some ten or more years later. I have given my old skillet I just replaced to a friend because it is still going strong. That's how reliable and good Scanpan products are.”

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Posted 4 months ago

Hi Geoff. Thank you for your feedback, especially on the handle. We are glad the performance continues to deliver after all these years. Happy cooking!

Posted 4 months ago

“I recently purchased a replacement for the large scanpan that is used primarily when I have guests. The one I have been using for some time the coating in the center was peeling off and things were starting to stick. Overall the pans have served me well, I own 6, and replaced it with another Scanpan.”

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Posted 4 months ago

“Reviews are something I rarely do, but I love my Scanpan saute pans. I cook all kinds of things in them. I follow your advice and wash them while they are still hot. They clean up so quickly that way. What a joy!”

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Posted 4 months ago

Hi Carol. Thank you for your comments. We are thrilled to hear you are loving your SCANPAN sauté pans! It is awesome that the "hot wash" tip is making clean up such a breeze for you. Happy cooking!

Posted 4 months ago

“Sorry I was disappointed. I had my pans for 10 years the two most frequently used were scratch and scars apparent. My husband doesn’t like using marred finishes. Even so you claim no toxicity. I won’t continue to use them. Seems like the warranty leads people to believe you honor time and loyalty. Blistering and pealing seems to be your wishes. I have no further arguments.”

Helpful Report

Posted 5 months ago

Hi Sharon. Thank you for your feedback. We see that you’ve been in contact with our Customer Care team regarding the scratches on your pans. As mentioned in that correspondence, while our STRATANIUM coating is incredibly durable, surface scratches from years of use are considered normal wear and tear and do not fall under manufacturing defects like pitting, peeling or bubbling. We understand the disappointment when a favorite pan shows its age, but we stand by the safety and performance of the cookware. We appreciate your years of support.

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email

SCANPAN Reviews