“Shocking. I've contacted them three times to cancel and each time they tell me it has been cancelled and then the following month I am charged again. They're are theives. Do not subscribe to them, you'll never be able to cancel if you don't block them through your bank.”
“I subscribed to try out a new perfume before committing and getting it in a large size (also great for travel!) Delivery was smooth and I was very happy with the product. I was a little bit worried after seeing that you can’t cancel the subscription on the website yourself and you had to contact customer services. After reading reviews I didn’t have much hope however I was very pleasantly surprised when I emailed to cancel late Sunday evening, and on Monday morning I received an email confirming that my subscription had been cancelled. Very happy and will use again in the future when I want to try something new again.”
“Absoulty rubbish do not use!!! Trying to cancel with them is a nightmare, at least employ someone who can speak English not even sure they have cancelled in the end? Sounded like I was speaking to someone in a train station could heare lots of voices.”
“I hate them soo much!! This is my first time leaving review for a company. They are scammers!! Shop staff didnt tell me they are supscribing me for the scent addict. I realize the day they cut my money and called them back and cancelled it. They told me my money will retuned back. It was 3 October and since that day I am calling them 10 time and everytime another customer service staff telling me another lie!!! "We will call you back, make sure you received money, money transferred already you will receive in 4 days..." It was whole bunch of lies. Why waste my time to call you everyday for your incompetence your fault!! Still 23 days and havent got my refund! PAY MY MONEY BACK!!!”
“Should really be zero stars I have received the samples and actually have been happy with them but never got my £12 off voucher so canceled
They do have my correct email as when I called to cancel that what they ask for nothing else I rang back and asked again the agent laughed at me now waiting on a manager to find out where my vouchers are”
“I am in a spiral of despair with this company. When I originally signed up to Scentaddict in my local shop the assistant noted my email address incorrectly. It has taken weeks to sort this problem. I have not been able to access my account since day one and the same scent keeps getting sent to me! I regret having anything to do with this organisation. I'm going to speak with my bank to see if they can block any future payments.”
“Really wish I had seen these before engaging with Scent Addict. Do NOT buy a gift subscription for anyone because you will not be able to redeem it!!!! Error message received and no help or support provided. Customer service (or lack of) is appalling. No one responds and then they close your query as solved when it isn’t. Even when you ring the helpdesk they only say they will chase it with Scent Addict and of course there is no response. The Fragrance Shop should be embarrassed to be associated with them and I certainly won’t be purchasing anything from the Fragrance Shop in future.”
“I only gave one star so I could write my review. Criminals!!!!! you guys are a bunch of criminals...I have asked that my subscription be cancelled several times yet I keep getting debited. I send mails and nobody acknowledges it. Cancel my subscription you thieves!!!!!”
“Scentaddict holds no responsibility for order dispatched to Royal Mail. I was, seven days ago , offered Scentaddict subscription by The Fragrance shop, which I accepted but so far the only thing I’ve had is the money taken out from may account. I can’t cancel it and have refund unless I contact the Royal Mail and ask them to dispatch the item back to Scentaddict. Am I the one supposed to deal with the Royal Mail? I DO NOT RECOMMEND SCENTADDICT nor FRAGRANCE SHOP.”
“Appalling customer service after initially requesting my subscription to be cancelled in April I was told via email it had been and I was charged for may and on may 15th I asked them again slightly annoyed and I was told it had been cancelled but in June and July I got charged again now I’m angry and wanting a refund as I get told on the phone by a customer service rep it actually hadn’t been cancelled and they would do it so this point I requested a refund and the response was
They hung up on two occasions !!!!”
“The WORST subscription service I have EVER used. It’s such a good idea but absolutely terribly managed.
First issue was Royal Mail didn’t deliver my parcel but said they had, instead of just sending me out a new one whilst they did their investigation, they were going to make me wait for a full investigation to be done for something that just cost them pennies.
Second issue, tried to redeem the code they sent me for the £12 off the perfume I’d had that month, that didn’t work.
When I finally got a code that worked and ordered this £92 perfume, they sent me another email saying they needed a utility bill off of me to process the order…..even though I’ve paid for it upfront, no other company has EVER asked for that. So I said no cancel the order and my subscription, this is the dodgiest and most useless subscription I’ve ever subscribed too. Don’t bother.”
“Don’t do it, I tried to cancel multiple times with emails that get ignored. They also don’t answer the phone.
Looks like I will be paying £12.99 every month for the rest of my life… surely this is illegal??”
“DO NOT USE THIS SERVICE! All other reviews seem identical to my experience. They are rude, inept and completely unhelpful when you reach out to cancel. The worst customer service department I have ever dealt with in my LIFE.”
“Awful customer service. They make it difficult to cancel intentionally. I emailed several times to cancel, and they never ever got back to me.
When I got through on the phone they told me they wouldn’t refund the product as I hadn’t spoke to them on the phone even though they can see my emails? Don’t bother unless you’re desperate for minis for travel or something. And then ensure you ring and keep a copy of contact you had with them”
“Scentaddict subscription been great for the last year until this month, when they totally ignored my 'wish list' and just sent me the same fragrance as last month. Refused to accept fault, called me a liar, refused to refund and now want me to return unopened and at my own cost! Appalling customer service. Won't accept subscription cancellation by email, asking me to call to do this. DON'T TOUCH THIS COMPANY!!!!!”
“They make it almost impossible to cancel. I emailed and tried cancel but was told i need to call, which I've tried but just sat in a long queue on the phone and no answer.”
“I bought a 6 month subscrtiption for my wife's birthday. When she entered the voucher code, we didn't get an error but it didn't add any credits to her account. We have been trying to get them to fix the issue but so far there has been no resolution. I phoned up to cancel the subscription but I was told that as it was a voucher it couldn't be refunded.
Every time we call we are in a queue for between 1 and 2 hours depending on the time of day and the person at the other end isn't a specialist about scentaddict, they are general agents who deal with everything from sales and orders from "The fragrence Shop" to online subscriptions. I asked to speak to a manager but have been told it would take up to 72 hours!
No product for £66, no sign of a refund and no sign of a resolution. Buyer beware!”
“DO NOT SIGN UP FOR SCENT ADDICT!
TF shop has awful customer service. They activley make it difficult to cancel your subscription. You can only call them which is ridiculous and does not cover those who are unable to communicate verbally. It is horrendous service.
Be prepared to dedicate time and effort for something that should be an incredibly simple cancellation process but its anything but.
They continued to take payments from my account after 7 emails asking in different ways to cancel my subscription. Only once was i asked via email for my details and the reason for cancellation which i wrongly assumed meant my request would be upheld but NO! Instead the reply was a copy and paste job from the website asking me to call even though i have been very clear in my reasons as to why i could not call. The level of stupidty and greed displayed by TFS and its customer service team is unreal.
**DO NOT SIGN UP FOR SCENT ADDICT.**
**DO NOT USE THE FRAGRANCE SHOP. **
**USE ALTERNATIVE RETAILERS WHO RESPECT, SUPPORT AND RESOLVE THEIR CUSTOMER QUERIES.**”
“WARNING stay away and save your money! The customer service is awful and I spent over 1 hour to cancel my subscription! The Fragrance Shop staff said the customer service is awful and they absolutely hate contacting them! That sums it up!
Had enough of getting generic emails on wrong orders over the last 3 months and still has not been resolved!”
“First order received fine
2 subsequent deliveries never appeared
Customer service say they delivered
Always someone home and they definitely haven’t been
Waste of 24 pounds
Trying to cancel subscription now
Don’t waste your money”
