Launched in 2023, SciFier was created by fans, for fans - a place where sci-fi lovers can explore everything from timeless classics to the freshest new releases.
“I will never buy anything from your site again.
I ordered Conan Omnibus for 100€ as a birthday present. I got notified that the shipment was sent and that it would arrive in due time.
Once I saw that the delivery is not on time, I realised the packet can't be tracked and asked the support to check the status of the delivery. And then I get notified that the item was returned to you and refunded! Now it is listed as out of stock.
I still don't have clear info what was wrong with this delivery.Why didn't your send it again?”
We sincerely apologise for the disappointment and frustration caused by your experience with us, particularly as this order was intended to be a birthday present.
Having looked into this matter, I can confirm that your shipment was marked for return to sender by the courier, as they reported being unable to access the delivery address.
Unfortunately, the shipment is still in the process of being returned to us, and international returns can take up to 35 working days to reach our warehouse.
As the title you originally ordered is currently out of stock, we were unable to arrange a replacement shipment. Given the significant delay already experienced, our customer service team issued a full refund rather than keeping you waiting any longer for your order.
We sincerely apologise that these circumstances have affected your order and understand how disappointing this must have been, especially given the occasion.
Should you require any further assistance or clarification, please don't hesitate to contact our customer service team at (cs@scifier.com), and we will be happy to help.
“I still didn’t receive the parcel. The status of the order is delivered. I contacted your CS team, they said they will check and a week later still nothing …”
We’re sorry for the delay with your order. We’re actively investigating this with the courier and have emailed you directly with an current update. Thank you for your patience while we get this resolved.
Hi, thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the delivery experience.
We have looked into your order and can see that it was placed on 12th August. The titles ordered had a 4-working-day dispatch timeframe, as stated on the product pages, and the order was dispatched on 18th August.
Once the order was dispatched, an email containing the tracking details was sent, and the parcel was then successfully delivered on 20th August.
We appreciate that waiting for an order can be frustrating, and we hope the above helps to provide some clarity around the dispatch and delivery timeline.
“Only reason to use scifier.com is the price of books. No other redeeming qualities.
Multiple delayed orders. Poor communication about cancellations and no compensation for wait times or cancellations.”
We’re sorry to hear you’ve been disappointed with your recent orders. We completely understand how frustrating delays can be and apologise that this has affected your experience with us.
Unfortunately, delays can sometimes occur while we’re waiting for stock from our suppliers. In this case, I can see that a member of our Customer Service team did assist you with the delay and provided a number of options for how you would like to proceed.
We do appreciate your feedback and your custom, and we hope we have the opportunity to provide you with a better experience next time.
