ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous baby vest. Great quality and very soft.”

Helpful Report

Posted 10 years ago

“Ordered as a gift, two Bone China Clan Tea Cups. My friend loved them, they arrived in great shape in a timely manner. I feel the shipping charges were very reasonable. I would recommend Scots Clans and would shop with them again.”

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Posted 10 years ago

“Thank you very, very much for the beautiful crest which I received this week. It is a special gift for my grandson and I am delighted with the quality of the workmanship and appearance.”

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Posted 10 years ago

“Could not fault service and assistance given over the phone from the staff.”

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Posted 10 years ago

“The staff where very helpful. The item was delivered in time. Im delighted with the item. Im going to order another one.”

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Posted 10 years ago

“The item was as described. The postage time to Australia was quite fast. Thanks”

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Posted 10 years ago

“I live in New Zealand and had a Scottish grandfather. He loved his whiskey. I found your service very good. Any questions I have are answered and any product I order is of high quality and arrives within the time specified. You are doing a great job.”

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Posted 10 years ago

“I was delighted with the entire service I received. I was little unsure of what exactly I was looking for as this was a present for my partner. I was also struggling to find his clan name,nowhere seemed 2 stock it. Luckily I called scotclans and the very knowledgeable lady I spoke to was really helpful and pointed me in the right direction. I purchased 2 items from scotclans which had some specifications added to them and they were with me in around a week. I was so happy with the service I received not to mention the lovely pieces I purchased,they were exactly what I was looking for. I will certainly recommend the scotclans to others. Thanks again for all your help. Alanna Mcbride xx”

Helpful Report

Posted 10 years ago

“Couldn't believe how easy ordering was & how quickly the fabric reached me in South Carolina when sent from Scotland. The lightweight wool fabric is outstanding & I can't wait to make my grandson an outfit for spring & his father a bowtie to match!”

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Posted 10 years ago

“Finely woven. One simply has to decide if they want a fuzzy, cold winter type of material or a finely woven cloth type for temperate weather like we have here in California.”

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Posted 10 years ago

“I received my order for the Gordon pins very quickly. The pins look just love like the picture would suggest. I'm very pleased with them. I even have one currently adorning the sporran I made.”

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Posted 10 years ago

“My son loved the items we purchased from you. I had a few glitches with getting the payment to go through, but once the problem was figured out everything went smoothly. I was pleased with how quickly the items got to California. Thank you.”

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Posted 10 years ago

“Excellent customer service. Margaret was on the phone with me on updates from the moment the order was placed. I plan to do more business with you in the future. Thanks,”

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Posted 10 years ago

“Easy to use Web page. Fast and efficient. Good prices. Security and payment even better than expected. Guaranteed returns excellent.. Fantastic service.. Recommended to all my Scottish friends.”

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Posted 10 years ago

“Hi, I only recently learned of my Scottish Heritage so of course I wanted to embrace it and you had all of the items I needed to get started. Now my daughter will attend her semester study abroad in Scotland and we will of course visit your store to purchase kilts etc!!! I appreciate that you have many items to share. Of course I am sad that you are discontinuing the pendant necklaces but that is why I purchased what you had left. They arrive safely!! Vicki”

Helpful Report

Posted 10 years ago

“i have been a customer of Scots clans for a while now and found them very prompt and very polite to deal with in fact enjoy shopping there Every thing that I have per chased from you as been of good quality Mrs M. E. Gisby”

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Posted 10 years ago

“I ordered a golf cap style hat. With my family tartan on it. It's extremely well made, the colors are bright. Fits wonderfully, it's padded on top so it doesn't get wrinkles or stretch marks while wearing it. Great value for the money. Took awhile to get it (I'm in the U.S.) but I'm pleased with the product”

Helpful Report

Posted 10 years ago

“The suite number was missing on my address and I didn't receive my order at first. Staff responded to my email enquiries promptly and were very helpful in rectifying the situation. My Scottish friend here in Canada was very pleased with the gift when it finally arrived. Would certainly order again.”

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Posted 10 years ago

“Email sent as well with photos of purchases. The pocket watch with the MacNaughton tartan and coat of arms was the latest Doug”

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Posted 10 years ago

“The site was easy to use. The merchandise arrived quickly (I am in the US). I am very pleased with the site and will order again”

Helpful Report

Posted 10 years ago

ScotClans is rated 4.7 based on 3,924 reviews