ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

Write Your review

Tell us how ScotClans made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my crypto back, thanks to = fraud shield recovery”

Helpful Report

Posted 1 month ago

“Honestly, I'm truly disappointed to write this review, as this appears to be a family business which I would love to support and wish well. I bought a wool scarf in our family tartan in September 2024, for my dad's 70th birthday mid-November (Purchased through Shopify). Living overseas, I was sure 8 weeks would be enough time for shipping. The order was confirmed, but tracking never showed it had shipped. I emailed them to follow up 3 times with no replies, before lodging a complaint with Shopify the week before my dad's birthday. Suddenly, it shipped! Still zero word from Scotclans. Upon receiving the scarf (too late for the gift it was intended for) I am incredibly disappointed to say the quality is terrible. It is just cotton, with a hem folded over and stitched. It is NOT a scarf - merely a piece of fabric with a visibly stitched hem. The frayed edges are not finished and will continue to fray until there is no fabric left, just a bunch of strings. There were stray strings left all over the "scarf" from other projects - in colours that were not even on the scarf I ordered. I contacted the shop again and never heard back, until I lodged another formal complaint with Shopify. The next day I had a response from Scotclans assuring me what I received was what I ordered - unbelievable. I have a $70 (incl shipping) piece of cotton fabric that I'm being told is wool. I was told I could send it back to them (at my own cost) to receive a refund for the cost of the scarf. I am so unbelievably disappointed and cannot give it as a gift. I cannot send it back because I would actually be spending more money to do so. And I feel cheated by a company that should have provided clearer details of their product - or just not have deceived their customers, and who won't rectify the problem. Such a shame.”

Helpful Report

Posted 10 months ago

“I ordered a gift 3 months ago. ScotClans accepted payment and sent a receipt immediately, but I have heard nothing since. The website said 2-4 weeks so after that I sent a few status request emails but received no answer. My relative never received her gift. I am out money and feeling scammed.”

Helpful Report

Posted 1 year ago

“My order arrived 4weeks after Burn’s night having been ordered well in advance. It was therefore of no use to me.”

Helpful Report

Posted 3 years ago

“I purchased online a Graham Montrose golf cap for my husband last December 15, 2021 that was suppose to be my christmas gift for him but until now I havent't received the same. The order number is #3336. After my online order an email was sent to me which is attached below. Tartan Shop ORDER #3336 Thank you for your purchase! Hi Lorna, we're getting your order ready to be shipped. We will notify you when it has been sent. Hope this will be given prompt attention because I sent 2 emails without response. Lorna Graham, 2413 NE Trinity Ave., Mountain Home, Idaho, 83647”

Helpful Report

Posted 3 years ago

“Took ages to ship, received no shipping info. Customer service didn’t respond. Horrible experience. Horrible quality of product. Have to return.”

Helpful Report

Posted 3 years ago

customer bought 2 lightweight scarves from us on 28th November. These had to be custom made but because we knew the mill was taking UP TO SIX WEEKS to make them we ordered the cloth from them and made them ourselves to EXACTLY the same standard. In doing this we got them out IN THREE DAYS! sadly though a package travelling OVER 3 THOUSAND MILES in the middle of a pandemic with mail services disrupted like never before then took a few weeks to get there. the customer then complained that this wasn't what they wanted despite the very clear description on the website - then claimed they had ordered from us lots of times. We checked this - they ordered a lambswool scarf two years ago - this order was for a different type of scarf and they were upset that it was..... different. We eagerly await the scarves coming back to us but guess what, they've never arrived - I wonder if the slow mail service might be an issue? (scratches chin). We don't mind bending over backwards but it's irritating when someone takes that opportunity to kick you in the nuts.

Posted 3 years ago

“Placed an order on 11/29 for a Christmas gift. Paid $10 in shipping for a $23 order. Never received tracking info and finally emailed twice when I hadn’t received the order by 12/15. Received email stating it was shipped on 12/13, and it would take another 2-3 weeks to arrive —-clearly after Christmas. They stated I didn’t not pay for tracking so they couldn’t provide more info. This has been a disappointing experience when I ordered this a month in advance and paid another 50% over the purchase price for shipping and neither received the product or tracking for the product. Cannot recommend.”

Helpful Report

Posted 3 years ago

Ok first of all the order was received on November 29th but we didn't get it till the start of business on the 30th. This was for a custom made item in a rare tartan. This was dispatched on the 3rd of December so less than 4 days to custom make and dispatch the item. The customer has several options regarding tracking - this customer opted for the cheaper one (Standard Shipping (not tracked) ) It even says 'not tracked' on the option so of course, we can't track the parcel. Customer shipping to an APO address, which always takes longer. The package is literally leaving the UK, then being posted to the USA then going back to Europe. I fail to see how someone doesnt understand this when it's their own address. From our experience 'off base' addresses always work better.

Posted 3 years ago

“Hi, placing the order was very easy but waiting for my goods was a different matter. website stated 4 weeks from placing my order. I received no notification at all from yourselves regarding this order apart from the very first email confirming my order. I waited 5 weeks expecting my order to be delivered but nothing. I phoned scotclans only to find out that the tartan I had ordered was out of stock. When was I going to receive notification? Doubt I ever would have! I finally received my order after waiting 7 weeks with no apology at all. Very disappointed in your service.”

Helpful Report

Posted 4 years ago

Of the two items you ordered one had this to say on the delivery information panel: "This product is made to order and can take 3-4 weeks OVER the standard delivery time." so 3-4 weeks plus the two weeks standard delivery is 5-6 weeks. The tartan was out of stock at the mill - this happens and quite often we don't find out about it till we chase it up and this particular mill isn't great at keeping us in the loop. when we did discover this we ordered the material from another mill and covered the additional cost ourselves and made the item here for you by one of our trained kilt makers. So despite all of this it was maybe a week late. We are desperately sorry for this inconvenience.

Posted 4 years ago

“Never received order, have not heard from customer service since January despite emailing every few months. It has been seven months since I placed an order. The order was supposed to be a Christmas gift for my father, and now we’re well past his birthday as well. I also have not received any information about a refund, which I would much rather take, at this point.”

Helpful Report

Posted 4 years ago

“There proved to be a very long delay from order date to delivery. Only after I queried this did you chase up the order from the mill. i would have expected better service.”

Helpful Report

Posted 4 years ago

“Very disappointed.Bear was very cheap looking a triangle of tartan round neck far too big and just looked silly.Wanted this as a heritage present but will languish till I get to a charity shop!”

Helpful Report

Posted 4 years ago

“I am still wondering what has happened to my order ID:38311 for 2 x 4 Ancient MacLaren wool napkins. they were ordered ono7.10.2020. I realise that there are problem with Covid-19 but over 2 months for a delivery and no email is a bit too long. Please try and trace this order.”

Helpful Report

Posted 4 years ago

“10 days after order date items were shipped (10/09/2020) was told to expect delivery in 2 to 3 weeks it has been almost 6 weeks and I have not received items that were ordered.”

Helpful Report

Posted 4 years ago

“Dear Moffetts, I am sill waiting for product delivery. Please expedite! Thank you, David W. Kennon 208 Saint Louis Street Flatonia, Texas (USA) 788941”

Helpful Report

Posted 4 years ago

Dear Mr Kennon. Your order is in transit as you know - i'm not sure how you can expect us to expedite an order that isn't tracked and is already in transit. As i'm sure you are aware the US postal service is struggling at the moment with the US election and Covid issues. Orders are taking far longer than normal to get to US destinations. We expect the backlog to clear now that the election is over and the USPS can start to recover.

Posted 4 years ago

“Ordered on Sept 27, item shipped Oct 2. It is now November 11 and I still haven’t received my order. Very disappointed. Ordered the tam for a November 7 event and still don’t have it. Gerri Lumsden”

Helpful Report

Posted 4 years ago

This order for as custom made item was turned around in a week. you chose the slowest mail service that we offer, in the middle of a pandemic and a US election with an unprecedented number of mail-in ballots all using the same USPS service. We are seeing delivery times up to 8 weeks in some states where the mail service is struggling to cope. Services are only starting to return to normal now

Posted 4 years ago

“I ordered a Stole on 22 March, due to covid I expected some delay. I was told 20 May after I followed up that it would be a couple of more weeks so I waiting again. After not getting a response to my emails in June I sent a FaceBook message and was told one more week. Then I messaged again and was told they run out of my family Tartan. Was finally cotact on 27 July to say it was on the way. I was not given a tracking number and now have sent 3 more follow up messages and 2 emails and had no response from ScotClan. Hopefully someone will see this review and contact me with an update on my order.”

Helpful Report

Posted 5 years ago

“The embroidery work is superior; very impressive. Unfortunately, the shirt is horrible. I ordered a size small, yet it fits like a large. The sleeve cuffs end 2 inches past my finger tips. I had placed an order with the Kilt Society for a similar plain shirt and it fits well. The sleeve cuffs end at the base of my thumb. I’ll just chalk up the loss and be more vigilante with the next vendor.”

Helpful Report

Posted 5 years ago

“I ordered something for my sons birthday over a month in advance and got it a week after and had to pay expedited shipping - i had sent emails over the course of the month as there was no updates or communication on ship date and when i did it was too late ...i will save it for christmas now”

Helpful Report

Posted 5 years ago

“I ordered a tartan mask, but it has been several months now and I have not yet received the paid for product.”

Helpful Report

Posted 5 years ago

“Order was paid with PayPal, but never delivered, emails were never answered, can under no circumstances recommend .”

Helpful Report

Posted 5 years ago

ScotClans is rated 4.7 based on 3,924 reviews