ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,923 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enjoyed talking to the order taker. Order was received in a timely manner.”

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Posted 9 years ago

“Package arrived very quickly to US in perfect condition and just what I ordered.”

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Posted 9 years ago

“Very prompt and professional.”

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Posted 9 years ago

“We have ordered from you before - Always get our orders on time and packed well (sent to the US). Nothing has ever arrived damaged or broken because it is so well packed. These always make great surprise gifts for the family! Thank you!”

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Posted 9 years ago

“I have never been treated with such courtesy and help when I phoned. Product is exacatly as I expected Thank you”

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Posted 9 years ago

“Ordered an item to go overseas. It was superbly wrapped and arrived in good time. Recipient loves it.”

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Posted 9 years ago

“Excellent service.”

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Posted 9 years ago

“Excellent customer services. Staff went above and beyond to ensure the item purchased, which wasn't a stock item, was sent direct to me from the mill.”

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Posted 9 years ago

“I was ordering a round neck sweater and I wanted to have more information about the colours of the sweaters. The answer came the same day by Margaret. Information I got helped me to make my decision and in all the service was immaculate. Shipment arrived rapidly and I'm happy with my purchase! Best regars. Juha Lakka”

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Posted 9 years ago

“Recently contacted ScotClans regarding accessories for my kilt, received quick prompt information and when I placed my order it was with me in a couple of days. Quality of garment, excellent.”

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Posted 9 years ago

“Very happy with the product. Great company to contact if I want anything. I was informed when item was posted and it arrived a couple of days later. Would thoroughly recommend this company to anyone who is interested in purchasing Scottish clothing etc. Nothing too much trouble.”

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Posted 9 years ago

“As a first time buyer placing my order with you was pleasant and pain free. Your staff member was friendly and made my buying experience enjoyable. As this was my very first ever order per phone - having tried and failed to do it per internet - I felt reassured and pleasantly surpriesed. The item ordered arrived in record time and is of good quality. My grandson will be pleased, as indeed am I. Yours truly, S.Mackinnon”

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Posted 9 years ago

“ScotClans is my go to place to get Stewart and Scottish items for my family. I live in the United States and I always get my items quickly despite it being overseas.”

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Posted 9 years ago

“I ordered cufflinks as a gift for my husband in his birthday. I was impressed by the customer service when I contacted them to request as earlier delivery date. The cufflinks are an amazing quality, very good value for money and he loves it! Thanks.”

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Posted 9 years ago

“So glad to have found a genuine and dedicated place to purchase buitifull clan gifts. The service is second to none and the items arrived in Australia well packed and in perfect condition .”

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Posted 9 years ago

“I received the purse I ordered for a Christmas present in good time and as described. This is a very good value item. Thanks M Bower Bedford, England”

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Posted 9 years ago

“Lovely item well made and very well packaged”

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Posted 9 years ago

“I love my Clan Campbell iphone case and Christman ornament. They're beautiful! And they arrived here in New York amazingly quickly!”

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Posted 9 years ago

“I am so pleased with my recent purchase of tartan table decorations! I was happy to have the choice and picked weathered Wallace. . . so beautiful! they will be front and center on my Thanksgiving table and my family will enjoy them so very much! thanks for this offering, for the wonderful phone message ( when I phoned after hours) brought a tear to my eye to hear the beautiful Scots on the other end of the line. . . Ordered online, received in very good order, quicker than items I ordered on the same day from here in the States. . . wonderful!!! I will be back soon!”

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Posted 9 years ago

“Once again you didn't disappoint. For anybody nervous about shopping online & across the pond in North America.....don't be. Scotsclans are great!”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,923 reviews